Superside Reviews 386

Lucas was excellent in intaking the project and moving with great speed and efficiency to ensure the quality won't compromised. Especially with a fast turnaround.

Not built for performance marketing. Overpriced, slow, and completely inflexible.
We signed up with Superside hoping to scale our creative production for paid ads. After several months of working with them, I can confidently say: don't make the same mistake we did.

Impossible to scale ad creative production
If you're running performance marketing and need to iterate quickly on creatives, Superside is not the solution. Their turnaround times are painfully slow, and their entire workflow is not designed for the fast-paced, test-and-learn approach that paid media requires. We needed volume and speed but we got neither.

Absurdly expensive
A single motion video with 3 resizes cost us anywhere from $2,000 to $4,000. Let that sink in. At that price point, scaling paid ads creative production is simply not viable. You'll burn through your budget on production costs before you even spend on media.

Zero flexibility when things go wrong
This was the most frustrating part. Superside operates with a "not our problem" mentality:

– Have unspent budget at the end of your contract? It expires. No refunds.
– Need to add a voiceover to a video? That's an extra charge.
– Want to wrap up mid-month? You're still paying for the full month.

When we tried to find a reasonable compromise at the end of our engagement, they refused any flexibility and immediately escalated to legal threats over a billing dispute—despite us having significant unused budget that their team couldn't execute against.

The only positive
They do meet their deadlines. I'll give them that. The problem is those deadlines are long to begin with, and the output doesn't justify the wait or the cost.

Bottom line
The price-to-value ratio is essentially zero. We eventually moved to experienced freelancers who deliver comparable quality at roughly 1/10th of the cost—and with far more flexibility and speed.
If you're an enterprise brand with unlimited budget and no urgency, maybe Superside works for you. But if you're a performance-driven team that needs to move fast and scale efficiently, look elsewhere. We learned this lesson the hard way.

Superside just gets it, they take the time to understand your vision and get it right.

Superside is a great design partner. As a solo marketer, I needed a creative arm that I could trust to be full autonomous when it comes to execution. Superside is exactly that for me.

Love Superside's willingness to innovate and try new ideas! And the end results are always delivered on time with top-notch execution.

Quick turnaround and nailed the creative brief.

Superside sold itself as a “partner” in building my startup. In reality, they were an overpriced vendor—rigid on timelines, contracts, and budgets.

To their credit, their project management systems are excellent. Weekly calls with my project manager were efficient and well-run. I appreciated Superside’s help developing the brand look and feel for my startup, along with some initial static assets. Creative work is hard to price, and I did feel value there.

Problems began when I asked to resize a static asset for a Facebook cover. They wanted to charge over $1,000 for one resized asset. At that point, I asked to exit the contract. Superside refused. They said I had to stay in the contract for another three months at $5,000/month. I asked to defer the time. Again, no flexibility. I was not willing to over-pay for static resizes and I was not yet ready to produce video.

I had flagged in the sales process that I needed UGC-style content for social (look at its libary, it's not in their wheel-house, but I was over-promised they could deliver UGC-style video). Superside assured me they could deliver—but what I received missed the mark completely. The Reels looked like Canva templates with no UGC vibe. The homepage video didn’t reflect our brand values. They blamed my direction—but any competent agency should know that Reels need a UGC feel to perform. I was juggling product development and had asked to defer the work until I had more bandwidth to have proper video created. That flexibility would’ve helped us get it right. Instead, I was rushed to make it work.

After submitting what I could, I was told we should “just spend the remaining $10,000 on more static assets”—which I didn’t need.

Bottom line: If you're a startup, this is not the partner for you. Superside might work for large enterprises with big budgets and long timelines. But for startups, you’ll find more talent and flexibility on Upwork or Fiverr—people who understand constraints and move at a startup pace. I thought I’d found a creative partner. I got a vendor chasing short-term profit instead.

I wasn’t a customer of Superside, but I did go through their pre-sales process—and that alone was enough for me to walk away.

To start, my first scheduled sales call was missed. The second one went ahead, and while the rep was polite and professional, the deeper issues were already obvious.

Superside currently sits at a 3.9 rating on Trustpilot, which is surprisingly low for a company positioning itself as a premium design and creative partner. A quick glance at recent reviews over the last few months shows recurring themes: capacity issues and what appears to be a lack of clarity around their Ideal Customer Profile (ICP). These are signals of misalignment at the leadership level.

But here’s the main issue: pricing transparency. Somewhere in small text on their site, it says pricing starts from $6,000 to $100,000 per month. That is not a detail that should be buried—it should be upfront and loud. You’re a UX/design company. If your site’s UX doesn’t make key information like this obvious, that’s a red flag.

My time is valuable—I bill at $800/hour—and sitting through a call just to find out you’re out of budget range is frustrating. If you’re a high-end company, act like one:
1. Make your pricing bold and obvious, or remove it altogether and position yourself as custom/enterprise only.
2. Revisit your ICP—your recent reviews make it clear that you’re not qualifying leads correctly.
3. Improve the first impression. Missed calls, unclear pricing, and mixed messaging don’t reflect premium service.

Ultimately, I wouldn’t recommend Superside based on my experience. Their competitor set includes teams like ManyPixels and Kempi.io, but right now, Superside feels like it’s trying to serve everyone—and ending up truly serving no one well.

Good luck to the team. Hope you refine the business model.

HORRIBLE experience with Superside. Very disorganized, too many cooks in the kitchen so nobody really understood what was going on. Wasted not only a lot of my money but also a lot of my time. Steer clear.

I signed up for Superside’s design subscription based on high-quality samples in their sales pitch. What I got was entirely unusable creative work and a lawsuit.

I terminated the contract after one month of incredibly frustrating low-quality work and now they're suing me two years later.

They've done maybe $300 worth of work and are suing me for tens of thousands of dollars.

This is obviously how they make their money since they know they can't make money as a legitimate creative agency.

They did virtually no work for my small business whatsoever. Literally nothing was usable.

Avoid Superside unless you want to get sued.

I would not recommend Superside at all. As a Marketing Manager at a mid-sized company in Canada, we initially chose Superside to streamline our creative projects after struggling with traditional agencies. They promote themselves as a fast, high-quality, and cost-effective solution, but our experience was the opposite.

For one project, we were quoted 170 hours ($15,000 USD) with a 4-week timeline. Instead, it took 5 months, 370 hours ($33,000 USD), and we still had to bring in our own freelance designer to complete the work.

Hoping this was an isolated case, we gave them three smaller projects (social media ads and signage). They failed to execute every single one. In total, we spent $70,000 and were left with little to no usable work.

The most frustrating part was the lack of accountability from their management team. There was no genuine care for their clients—only a focus on billing more hours. This felt like a complete money drain with no results.

I strongly advise avoiding this company. Our experience was not just disappointing but a massive waste of time and resources.

Even though Manuel couldn't assist me with my request, he kindly sent several website link of companies that may be able to help. Great customer service, regardless.
Thank you.

Over the past two years, our collaboration with Superside has significantly elevated our internal team's brand image, enhancing our ability to communicate content and product developments effectively across our global organization, including multiple manufacturing sites worldwide.
We've leveraged Superside's expertise in various areas, including:
- Presentation design
- Logo creation and refinement
- Video production enhancements
- SharePoint improvements
- Banner and poster design
Our team is exceptionally pleased with the quality of work delivered and Superside's ability to swiftly grasp our needs. Their rapid response times and user-friendly project management system have streamlined the creation, tracking, and archiving of all projects.
We particularly commend the dedicated team that has closely supported us through regular check-ins, offering clarifications and suggesting improvements to our initial concepts. Their insights have been invaluable in refining our ideas and achieving optimal results.
This partnership has become an indispensable asset to our organization, complementing our scientific and technical expertise with creative skills we previously lacked in-house. We look forward to continuing this fruitful collaboration, which has proven to be a catalyst for enhancing our internal communications and brand presence.

Working with Superside has been a breath of fresh air. Their onboarding process was not only seamless but tailored to our communication needs in every way. First, they aligned perfectly with the communication channels we already use, saving us valuable time and helping everyone feel comfortable from day one. They also set the tone early with a strong emphasis on open and honest communication, making it clear they’re there to support us every step of the way.

Another standout is their commitment to regular check-ins, which keeps everyone aligned and ideas flowing smoothly. Our weekly routine check-ins help us stay on the same page and continuously move forward. Superside’s onboarding experience is a testament to their professionalism, organization, and genuine care for their clients’ success. Highly recommend!

I have been working with Superside for almost a year now and absolutely love my external creative team. I am the one and only creative in my company and not having a creative team in-house makes it very challenging when it comes to larger, more complex projects. Superside provides me with the support I need in both strategy and execution departments. With their help I was able to produce loads of long-form content assets, finalize a rebranding project, create a comprehensive video content and so much more. My creative team is responsive, responsible and proactive; they haven't missed a single deadline and always deliver high quality design drafts and prototypes.

In addition to that, Superside hosts awesome webinars and round tables, always very informative, insightful and full of interesting colleagues to network with! I highly recommend Superside as a creative partner for any business that doesn't have a full size creative department or needs any type of creative support on a regular basis.

As the global social media manager for ClearCorrect, I've had the opportunity to work with Superside for our social media assets, and it’s been a seamless experience. The team at Superside truly understands our brand's aesthetic and messaging, delivering high-quality designs that elevate our social presence. Their communication and project management are outstanding, making the process of creating and iterating on content both efficient and enjoyable. Whether it’s for static posts or dynamic animations, Superside consistently brings creative ideas to the table that resonate well with our audience. They’re a reliable partner for any brand looking to scale its design efforts.

Super creative team, customer centric. I love working with Superside, and can really recommend to give it a try for creative branding, presentations and videos!

Superside is an exceptional creative and design partner, consistently delivering outstanding service. Their diverse talent pool offers unparalleled support with top-tier professionalism. Its comprehensive platform enables creative leaders to produce efficient, innovative, and impactful content. Superside's key strength lies in their client-centric approach, ensuring tailored projects that align with the client's vision and yield remarkable outcomes.

Superside is great I'm impressed with the quality of work. The team were efficient and helpful!!!