The agent I spoke with was courteous, helpful & acted in a professional manner. Today's chat was about an incorrect charge made to my account of $29 on Apr 8. I cancelled my subscription after I... See more
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Review summary
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I've had dealings with this company. Initially, it was my fault for not reading the subscription terms and conditions, and I had a bad impression of them. But with support, I easily resolved the issue... See more
Company replied
If you need something to manage quickly and don't have any pro-pdf app. This is nice. Just littlebit expensive. Support agents are quick and very helpful.
Company replied
I used the free 1-week service, but accidentally i didn't stopped the subscription. They answered fastly to che chat and solved my problem.
Company replied
Company details
About PDFAid
Written by the company
📑Meet PDFAid, your easy-to-use, all-in-one PDF solution
From basic edits and annotations to adding e-signatures or watermarks, convert files between PDF and popular formats (Word, Excel, JPG, and more) effortlessly, and reduce large PDFs to shareable sizes without losing quality📚
We’re all about helping you get the job done quickly while keeping your documents secure 🔒
☑️ Just open PDFAid and get it.
Need help? Our support team is available 24/7 and happy to assist.
Feel free to reach out at
+1 (888) 857-5569 or
support@pdfaid.com – we’re here for you whenever you need us 📧🤝
Contact info
United States
- (888) 857-5569
- support@pdfaid.com
- pdfaid.com
4.2
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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reviw pdfaid
After an initial issue, the PDFAid support team contacted me quickly and handled the situation in a professional manner.
I received a refund, clear communication, and helpful follow‑up from their customer service team.
I appreciate their responsiveness and their effort to improve the customer experience.
Overall, good support and a serious approach to customer satisfaction.
7 May 2026
Unprompted review
Reply from PDFAid
Hello,
We understand your concern regarding an unexpected subscription activation. This is not a typical situation for our service.
We have already reached out to you via private message to review your case in detail.
Best regards,
David, PDFAid Billing Support
billing@pdfaid.com +44 808 501 2541
The agent I spoke with was truly amazing
The agent I spoke with was truly helpful, and attended to my requests promptly.
7 May 2026
Unprompted review
Reply from PDFAid
Hello,
Thank you for your review! We’re glad to hear that our agent provided helpful support and responded to your requests promptly.
If you have any questions or need further assistance, feel free to contact us—we’re always here to help!
Best regards,
James, PDFAid Customer Support
+1 888 857-5569 or support@pdfaid.com
PDFAid is great
PDFAid is great; I needed to merge a few documents and everything went smoothly. However, I only needed to use it once and paid for a weekly subscription. After a week, they charged me for a monthly subscription, which I didn't expect at all as it wasn't clearly stated. Fortunately, everything was easily resolved with their support team, and they are supposed to issue a refund.
30 April 2026
Unprompted review
Reply from PDFAid
Dear Marie,
Thank you for sharing your experience. We want to assure you that we are a legitimate company committed to providing reliable services.
Regarding the subscription fee, we do not intend to hide any information about our pricing. All details about the subscription fee are clearly stated during the sign-up process. We will work on making this information even more transparent.
Your feedback is invaluable, and we’re committed to addressing the concerns you’ve raised to improve our service.
Best regards,
PDFAid Support Team support@pdfaid.com
Reply from PDFAid
Hello, Karina!
We're grateful for your feedback! Thank you for choosing us. If you need assistance in the future, please don't hesitate to reach out.
Best regards,
PDFAid Support Team support@pdfaid.com
Absolutely brilliant customer service.
Absolutely brilliant customer service.
Great service. Quick refund if due.
7 May 2026
Unprompted review
Reply from PDFAid
Hello,
We're delighted to hear that you had such a positive experience with us! We take great pride in providing brilliant customer service and ensuring that processes like refunds are handled quickly and efficiently. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Michael, PDFAid Support
support@pdfaid.com or +44 808 501 3713
I love PDFAid and I found it very…
I love PDFAid and I found it very useful when I am in use. If I need again, I will absolutely come back.
7 May 2026
Unprompted review
Reply from PDFAid
Hello TINGANG/THERESA PING,
We're delighted to hear that you had such a positive experience with us! It’s wonderful to know that you find PDFAid so useful for your needs. Thank you for choosing our service, and we look forward to welcoming you back whenever you need our assistance in the future.
Best regards,
Michael, PDFAid Support
support@pdfaid.com or +44 808 501 3713
Agent was amazing
Agent was amazing at PDF aid. understood quickly what i needed and provided all the necessary help.
The website is also amazing for editing and managing PDF. I highly recommend to use. fast customer service and response.
7 May 2026
Unprompted review
Reply from PDFAid
Hello Omar,
We're delighted to hear that you had such a positive experience with us! We are thrilled that our agent could assist you quickly and that you are enjoying our PDF editing tools. Thank you for choosing our service and for your high recommendation, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Michael, PDFAid Support
support@pdfaid.com or +44 808 501 3713
Reply from PDFAid
Hello TAMARA STEKOVIC,
We're delighted to hear that you had such a positive experience with us! It is great to know that you found our service helpful. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
David, PDFAid Support
support@pdfaid.com or +44 808 501 3713
All-in-one convenience
I like having editing, converting, and signing all in one place. Makes things simpler.
22 April 2026
Unprompted review
Reply from PDFAid
Hello Carol,
We're delighted to hear that you had such a positive experience with us! We are glad that our all-in-one features helped make your tasks simpler. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
David, PDFAid Support
support@pdfaid.com or +44 808 501 3713
Reply from PDFAid
Hello MISEL CIZEK,
We're delighted to hear that you had such a positive experience with us! We pride ourselves on providing quick and helpful support to our users. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
David, PDFAid Support
support@pdfaid.com or +44 808 501 3713
good experience
7 May 2026
Unprompted review
Reply from PDFAid
Hello shipra sengar,
We're delighted to hear that you had such a positive experience with us! Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
David, PDFAid Support
support@pdfaid.com or +44 808 501 3713
Refund policy honored after persistent follow-up
I recently had an issue where I was charged for a subscription immediately after my trial ended. Initially, customer support denied my refund request. However, after pointing out their specific Refund Policy (Section 4.7) and showing that I was still within the 7-day window, the billing team was professional enough to review the case and approve the refund. I appreciate that they eventually honored their terms.
6 May 2026
Unprompted review
Reply from PDFAid
Hello!
Thank you for your feedback! We're so glad to hear that you had a great experience with us. If you ever need help in the future, please don't hesitate to get in touch.
Best,
PDFAid Team
your experience with me was very very good
My experience with you was very good, and you answered all my questions and made all my work easy for me. I thank you from the bottom of my heart.
6 May 2026
Unprompted review
Reply from PDFAid
Hello, Faisal Ahmed!
Your kind words mean a lot to us! We're so glad to hear that you had a positive experience with our service. If you need any further assistance, please don't hesitate to contact us.
Best,
PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
Super web
I was very surprised with offered tools of this app. I needed to edit pages of my thesis to look profesionally (without added pages and things like this). So I recommend this web :-)
6 May 2026
Unprompted review
Reply from PDFAid
Hello, Espanolka!
Your kind words mean a lot to us! We're thrilled that you had such a positive experience with our service. If you ever need assistance again, please don't hesitate to reach out.
Best regards,
PDFAid Support Team support@pdfaid.com
Fast processing
Uploading and processing files feels quick, even with larger documents.
22 April 2026
Unprompted review
Reply from PDFAid
Hello, Aimee!
Thank you for your feedback. We’re glad to hear that uploading and processing stayed fast, even with larger documents. It’s great to know the experience felt smooth and efficient.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Good executive
6 May 2026
Unprompted review
Reply from PDFAid
Hello, Deepak Broncus!
Thank you for your feedback! We're so glad to hear that you had a great experience with us. If you ever need help in the future, please don't hesitate to get in touch.
Best,
PDFAid Support
Reply from PDFAid
Hello, Pablo Sulzer!
Your kind words mean a lot to us! We're thrilled that you had such a positive experience with our service. If you ever need assistance again, please don't hesitate to reach out.
Best,
PDFAid Support Team
fast respond on my request very good
fast respond on my request very good
29 April 2026
Unprompted review
Reply from PDFAid
Hello, Mohd Zamri
We're grateful for your kind words! It's wonderful to hear that you had such a positive experience with our service. If there's anything else we can assist you with, please let us know.
Best,
PDFAid Team
Scam
Scam! Opted for a one time payment of 0.50c for access to a single PDF. One week later $54.97 is taken out of my account unauthorised. Don’t trust this site. Apparently they are known for this.
6 May 2026
Unprompted review
Reply from PDFAid
Hello Kiarna,
We understand your concern regarding the charge you mentioned. We would like to review your account activity and verify the details related to the payment.
Please share the email address you used along with any additional information so we can locate your account and examine this further.
Best regards,
James, PDFAid Support
billing@pdfaid.com or +1 888 857 5569
This site approves autopay without my…
This site approves autopay without my concern
5 May 2026
Unprompted review
Reply from PDFAid
Hello, Pratap Sarkar!
We're sorry if you feel that way with PDFAid Service. Please look out for a private message from us so we can gather more details and assist you in resolving the issue.
Regards,
PDFAid Team
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