The agent I spoke with was courteous, helpful & acted in a professional manner. Today's chat was about an incorrect charge made to my account of $29 on Apr 8. I cancelled my subscription after I... See more
Company replied
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Review summary
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I've had dealings with this company. Initially, it was my fault for not reading the subscription terms and conditions, and I had a bad impression of them. But with support, I easily resolved the issue... See more
Company replied
If you need something to manage quickly and don't have any pro-pdf app. This is nice. Just littlebit expensive. Support agents are quick and very helpful.
Company replied
I used the free 1-week service, but accidentally i didn't stopped the subscription. They answered fastly to che chat and solved my problem.
Company replied
Company details
About PDFAid
Written by the company
📑Meet PDFAid, your easy-to-use, all-in-one PDF solution
From basic edits and annotations to adding e-signatures or watermarks, convert files between PDF and popular formats (Word, Excel, JPG, and more) effortlessly, and reduce large PDFs to shareable sizes without losing quality📚
We’re all about helping you get the job done quickly while keeping your documents secure 🔒
☑️ Just open PDFAid and get it.
Need help? Our support team is available 24/7 and happy to assist.
Feel free to reach out at
+1 (888) 857-5569 or
support@pdfaid.com – we’re here for you whenever you need us 📧🤝
Contact info
United States
- (888) 857-5569
- support@pdfaid.com
- pdfaid.com
4.2
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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The service is not really helping
The service is not really helping. I was only need the service for only one time so I purchase the 1.95. But was so shocked when I got billed for $69. That is unacceptable. On the other hand the agent who helped me is really helpful.
5 May 2026
Unprompted review
Reply from PDFAid
Hello Leny,
Thank you for sharing your feedback. We understand how unexpected charges can be frustrating. Please note that subscription details, including trial periods and renewal terms, are outlined in the subscription agreement. We encourage you to reach out to our billing team directly at billing@pdfaid.com or +1 888 857 5569 so we can review your case and assist you further. Your satisfaction is important to us, and we're here to help resolve any issues.
Best,
David, PDFAid Billing Support
billing@pdfaid.com or +1 888 857 5569
Very helpful team
6 May 2026
Unprompted review
Reply from PDFAid
Hello Reem,
Thank you for your wonderful feedback! We are thrilled to hear that you found our team very helpful.
We truly appreciate you taking the time to share your positive experience. If you have any questions in the future, we are always happy to help.
Best,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
The servicing agent is very helpful.
The servicing agent is very helpful.
5 May 2026
Unprompted review
Reply from PDFAid
Hello, Roxanna!
Thank you so much for your kind words! We're thrilled to hear that our representative provided you with excellent service. We strive to ensure that every interaction is positive and helpful.
Best regards,
PDFAid Support Team support@pdfaid.com
Reply from PDFAid
Hello, Wardmakka!
Your kind words mean a lot to us! We're thrilled that you had such a positive experience with our service. If you ever need assistance again, please don't hesitate to reach out.
Best,
PDFAid Support Team
Misleading subscription, but refund processed quickly
I was charged €29.50 after what I thought was a one-time use. The subscription was not clearly explained, which was frustrating.
However, after contacting support, they responded quickly, approved my refund, and cancelled the subscription without further issues.
So while the pricing model lacks transparency, customer service handled the situation professionally in the end.
5 May 2026
Unprompted review
Reply from PDFAid
Hello, Mo!
We appreciate you sharing your experience. It’s great to know that the assistance was prompt and helped resolve your request without delay.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
he is the best one I have ever met on…
he is the best one I have ever met on customer service and problem solved very fast
5 May 2026
Unprompted review
Reply from PDFAid
Hello, Hirusha!
Thank you for your kind feedback. We’re glad to hear that the support stood out and that your issue was resolved quickly. It’s great to know you had such a positive experience.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Scammers if you used web one time they…
Scammers if you used web one time they take you money. If you want refund becouse you dont need that and not used they web they smiled and said no we sorry
5 May 2026
Unprompted review
Reply from PDFAid
Hello Pavel,
We're sorry if you feel that way with pdfaid.com. Please look out for a private message from us so we can gather more details and assist you in resolving the issue.
Best regards,
Sophie, PDFAid Support
billing@pdfaid.com or +1 888 857 5569
Explains everything which wass needed
5 May 2026
Unprompted review
Reply from PDFAid
Hello, Sandip Mahato!
Thank you for choosing our service and for your kind words! We're thrilled to hear that you had a positive experience. Please feel free to reach out if you need assistance in the future.
Best,
PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
Thank you for your kind consultation
Thank you for your kind consultation. Your answer is fast and you are good at solving problems.
5 May 2026
Unprompted review
Reply from PDFAid
Hello, 마레자루 !
We’re glad to hear the support felt quick and effective. It’s great to know the guidance helped you move forward without delays and that your questions were resolved smoothly. We appreciate your feedback
Best regards, PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
good service
5 May 2026
Unprompted review
Reply from PDFAid
Hello, Dương Nguyên Khánh
Thank you for your feedback! We're so glad to hear that you had a great experience with us. If you ever need help in the future, please don't hesitate to get in touch.
Best,
PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
Reply from PDFAid
Hello, Majd Hammami!
Your kind words mean a lot to us! We're thrilled that you had such a positive experience with our service. If you ever need assistance again, please don't hesitate to reach out.
Best,
PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
I've had dealings with this company but...
I've had dealings with this company. Initially, it was my fault for not reading the subscription terms and conditions, and I had a bad impression of them. But with support, I easily resolved the issue without insisting. Excellent support, and the site's service does what it says. I would now recommend it.
4 May 2026
Unprompted review
Reply from PDFAid
Hello Alessandro,
Thank you for your feedback! We appreciate your honest experience and are glad to hear the issue was resolved smoothly with support. It means a lot that you now feel confident in the service and would recommend it.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +44 808 501 2541
Covers the basics well
Not overloaded with features, but covers the essentials really well.
20 April 2026
Unprompted review
Reply from PDFAid
Hello Callum,
Thank you for your thoughtful feedback! We are glad to hear that you appreciate our focused approach, covering the essentials really well without overloading you with unnecessary features.
We truly value your input. If you have any questions or need assistance in the future, please feel free to contact us.
Best,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello, Cherry!
Thank you for your feedback. We’re glad to hear that you had a very good experience with the service.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
I asked for help and was helped
21 April 2026
Unprompted review
Reply from PDFAid
Hello! Thank you for your feedback. We're glad to hear that you received the help you needed. We're always here whenever you need assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
Reply from PDFAid
Hello! Thank you for your feedback. We're glad to hear that you had a good experience with our service. We're always here whenever you need assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
Fast
Fast, helpful, and high-quality assistance with the issue that arose. I would happily continue to use the service. If necessary, I would contact this Agent for help in the event of any problems or questions.
4 May 2026
Unprompted review
Reply from PDFAid
Hello! Thank you for your detailed feedback. We're glad to hear that you received fast, helpful, and high-quality assistance. It’s great to know you’d choose to use our service again. We're always here whenever you need support.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
Reply from PDFAid
Hello! Thank you for your feedback. We're glad to hear that your experience was smooth and quick. We're always here whenever you need assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
Reply from PDFAid
Hello,Hakan! We appreciate your kind words. It's great to know that our service met your expectations. Feel free to reach out anytime you need support.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
quick response and solution
4 May 2026
Unprompted review
Reply from PDFAid
Hello! Thank you for your feedback. We're glad to hear that you received a quick response and an effective solution. We're always here whenever you need assistance.
Best regards,
David, PDFAid Support
support@pdfaid.com or +1 888 857-5569
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