The agent I spoke with was courteous, helpful & acted in a professional manner. Today's chat was about an incorrect charge made to my account of $29 on Apr 8. I cancelled my subscription after I... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I've had dealings with this company. Initially, it was my fault for not reading the subscription terms and conditions, and I had a bad impression of them. But with support, I easily resolved the issue... See more
Company replied
If you need something to manage quickly and don't have any pro-pdf app. This is nice. Just littlebit expensive. Support agents are quick and very helpful.
Company replied
I used the free 1-week service, but accidentally i didn't stopped the subscription. They answered fastly to che chat and solved my problem.
Company replied
Company details
About PDFAid
Written by the company
📑Meet PDFAid, your easy-to-use, all-in-one PDF solution
From basic edits and annotations to adding e-signatures or watermarks, convert files between PDF and popular formats (Word, Excel, JPG, and more) effortlessly, and reduce large PDFs to shareable sizes without losing quality📚
We’re all about helping you get the job done quickly while keeping your documents secure 🔒
☑️ Just open PDFAid and get it.
Need help? Our support team is available 24/7 and happy to assist.
Feel free to reach out at
+1 (888) 857-5569 or
support@pdfaid.com – we’re here for you whenever you need us 📧🤝
Contact info
United States
- (888) 857-5569
- support@pdfaid.com
- pdfaid.com
4.2
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PDFAid
Hello Vova,
Thank you for your positive feedback! We are glad we could assist you.
We appreciate you taking the time to share your experience. If you have any questions in the future, please feel free to contact us.
Best,
James, PDFAid Support
support@pdfaid.com or +44 808 501 2541
Full refund request
Thank you for kind assistance for Full refund and being really helpful to me. Thank you and have a great day ahead. Im very satisfy for your assistant indeed.
9 May 2026
Unprompted review
Reply from PDFAid
Dear Michael,
I hope you're doing well!
We kindly request that you share your thoughts on our previous offer.
Your feedback is crucial in helping us ensure we are meeting your expectations, and we want to make sure everything aligns with your needs.
We truly value your opinion and look forward to hearing from you soon!
Best regards,
PDFAid Customer Support
Tried converting PDF to Word and was…
Tried converting PDF to Word and was surprised how close it stayed to the original layout.
8 May 2026
Unprompted review
Reply from PDFAid
Hello,
Thank you for your review! We’re glad to hear that the conversion kept the original structure well and made your work easier.
If you have any questions or need further assistance, feel free to contact us—we’re always here to help!
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
Reply from PDFAid
Hello,
Thank you for your review! We’re glad to know that everything went smoothly for you. Your feedback is appreciated.
If you have any questions or need further assistance, feel free to contact us—we’re always here to help!
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
The Japanese text
When I entered Japanese text into the PDF and converted it, only the Japanese parts were not reflected.
It seems that Japanese is not properly supported, so I think this should be improved.
As for customer support, I’m satisfied because they refunded the money I paid.
9 May 2026
Unprompted review
Reply from PDFAid
Hello,
Thank you for your feedback! We understand how important accurate Japanese text support is when working with PDF files, and your comments help highlight areas that need improvement. It’s great to know that our customer support team was able to assist you effectively.
If anything comes up or you need guidance, please reach out—we’re ready to assist!
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
Thank you for the quick processing
9 May 2026
Unprompted review
Reply from PDFAid
Hello,
Thank you for your review! We’re glad to hear that everything was handled quickly and met your expectations.
If you have any questions or need further assistance, feel free to contact us—we’re always here to help!
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
Waste of effort
They dont revel that their service is payable. After you spend a lot of time and effort in uploading and sending the content , they collect your email ID . The payment link appears at the end. Dont trust them
9 May 2026
Unprompted review
Reply from PDFAid
Hello Roji,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
David, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Perfect
Thank you for your attention and care, it was great. My customer representative was excellent.
8 May 2026
Unprompted review
Reply from PDFAid
Hello, Kadir!
Thank you for your kind feedback. We’re glad to hear that the support was attentive and that your experience was a great one overall.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Over all good.
8 May 2026
Unprompted review
Reply from PDFAid
Hello,
Thank you for your feedback! We are glad to hear that your overall experience was good. Your support is appreciated, and we will continue working hard to provide helpful and reliable service.
Best,
David, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello, Mehdi!
Thank you for your feedback. We’re glad to hear that the support was fast and delivered the information clearly and directly.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello Ilahe,
Thank you for your feedback! We are very happy to hear that everything went great and that our support was helpful to you. Your kind words truly motivate us to keep providing the best possible experience.
Best,
David, PDFAid Support
support@pdfaid.com or +1 888 857 5569
It was fast & excellent response
8 May 2026
Unprompted review
Reply from PDFAid
Hello!
Thank you for your feedback. We’re glad to hear that the response was fast and that the support met your expectations.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello Sibusiso,
Thank you for your feedback! We are happy to hear that you received quick responses and that all your questions were answered clearly. Your support means a lot to us and motivates us to keep providing excellent service.
Best,
David, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Pdfaid.com is a fraud
Pdfaid.com is a fraud. They automatically deduct charges under a secret subscription agreement. 39usd we're deducted from my account which I want refunded as I didn't subscribe.
8 May 2026
Unprompted review
Reply from PDFAid
Dear Muhammad Shoaib,
Thanks so much for getting in touch with our billing team! I know waiting for refunds can feel uncertain, and Iʼm here to guide you.
Your refund of 0.95 USD + 39.00 USD was processed on 8 May 2026 12:43:23 UTC. Usually, it appears in your account within 5–7 working days, depending on your bank. If this period has already passed and you still don’t see the funds, your bank may still be processing it – in that case, I recommend checking with them.
Please, see attached a confirmation of a refund being processed on our side.
If you have any other questions or need help, please don’t hesitate to reply to this email – Iʼm always here to assist.
Best regards,
PDFAid Billing Team
I asked for a refund instantly after…
I asked for a refund instantly after being charged 49,00€ for monthly subscription (and almost not using this service) and customer service handled it quickly and effectively.
8 May 2026
Unprompted review
Reply from PDFAid
Hello Pablo,
Thank you for your feedback! We are glad to hear that your request was handled quickly and effectively by our support team. Providing fast and helpful assistance is very important to us, and we appreciate your kind words.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +44 808 501 2541
Reply from PDFAid
Hello Hashim Samiru,
We're delighted to hear that you had such a positive experience with us! We are glad to know that you found our service helpful and straightforward. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Michael, PDFAid Support
support@pdfaid.com or +44 808 501 3713
He was sooo good.
He was sooo good.. i just mailed him once and he did what i have mentioned.. koodoos to the team. Very good service
8 May 2026
Unprompted review
Reply from PDFAid
Hello, Chakma!
Thank you for taking the time to share your feedback! We're pleased to hear that our representative was able to address your needs efficiently. Your satisfaction is important to us.
Best,
PDFAid Support
support@pdfaid.com or 1 (888) 857-5569
The staff was super friendly and very…
The staff was super friendly and very calm doing his job. It didn't make me nervous at all
7 May 2026
Unprompted review
Reply from PDFAid
Hello, Adam!
Thank you for your feedback. We’re glad to hear that the support felt calm and friendly, making the experience comfortable and stress-free for you.
Best regards,
James, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Scam company that automatically…
Scam company that automatically switches you from a weekly $1 plan to a yearly $40 plan and charges you without your consent. They create artificial problems with cancelling the subscription and offer to freeze the payment instead. If you try to cancel the subscription, you will see how intentionally unclear they have made the cancellation process.
Do not use the services of these scammers!
7 May 2026
Unprompted review
Reply from PDFAid
Hello,
We’re concerned to hear about your experience, as this is not typical for our service. We would like to review your account and clarify the subscription and charges you mentioned.
At the moment, we’re unable to locate your details, so please share your email address and any relevant information so we can investigate further.
Best regards,
David, PDFAid Billing Support
billing@pdfaid.com +44 808 501 2541
ABSOLUTELY TERRIBLE EXPERIENCE!
I used this website ONE TIME on March 16 just to edit a simple PDF and paid the small one-time fee shown at checkout. I never knowingly subscribed to any monthly membership or recurring plan.
A few days later they charged me €29 without my clear consent, and then charged another €29 again the next month.
I have sent multiple emails and have been completely ignored. No customer support, no explanation, no refund.
This feels extremely deceptive. Be very careful before entering your payment details on this website because what looks like a cheap one-time PDF edit can suddenly turn into recurring charges you never clearly agreed to.
I am already pursuing chargebacks through my bank/PayPal and have reported the matter to IC3.
JUST AVOID THIS COMPANY!
Update: After repeated emails and dispute attempts, the company has now refunded the full amount.
That said, the experience was still frustrating because the charges were unclear to me, customer support was initially unresponsive, and I had to escalate the issue myself before getting a resolution.
Although I received a refund in the end, I would still recommend using a different website for these kinds of services.
16 March 2026
Unprompted review
Reply from PDFAid
Hello Sasa,
We understand your frustration and appreciate you sharing these details. We have reached out to you via private message to review the information related to your account and the charges mentioned. Please check your messages so we can assist you directly and provide further clarification.
Best regards,
Sophie, PDFAid Support
billing@pdfaid.com or +44 808 501 2541
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