PC Specialist Ltd Reviews 

47,193
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward website and intuitive configuration process, making it very easy to build custom computers tailored to exact specifications. Buyers also highlight the exceptional service, noting that delivery times are remarkably fast and items arrive extremely well-packed to prevent any potential damage. Some reviewers were not happy with hardware faults, reporting that systems occasionally arrived with loose internal components or stopped working properly shortly after delivery. A few consumers additionally mentioned encountering unexpected performance slowdowns or experiencing prolonged delays when attempting to process repairs or returns.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the computers arrive quickly and work as... See more

Quality

Reviewers highlight positive aspects of quality, noting that the machines arrive well-packed and feature... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and swift... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface and smooth... See more

Service

Users describe positive interactions with service, highlighting exceptional and professional experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more

Rated 5 out of 5 stars

My computer has been up and running perfectly for the first couple of weeks since arrival! Pcspecialist provided a bespoke custom build gaming computer for me with all my chosen preferred hardware pie... See more

Rated 5 out of 5 stars

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as... See more

Rated 5 out of 5 stars

Great service all round. Helpful answers to questions before ordering. Order processed and dispatched really fast even though it was a custom build. Delivery all good and system is exactly as expecte... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(47,193)

2,383 reviews in the last 12 months

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Rated 5 out of 5 stars

Was very impressed

Was very impressed. Rapid build time and delivery was also excellent. Looks great excellent cable management. Very happy.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

This is my 3rd machine from this…

This is my 3rd machine from this company and to date they have always been great , this new one being no exception , it arrived when they said it would , well packed and once installed was easy to set up .I had my own graphics card to install and the case made the access easy ,again once installed the was no hassle setting it up to run the card . The case makes the whole machine look clean and futuristic . When setting up the storage drive was not being read , a quick call to support and the issue was resolved in minutes , all in all as before a great experience so far . The delivery was on time and i was kept informed by the courier with a time slot , he arrived about midway through the allotted slot . Def recommend Pc specialist if you know what you want , even if not as you spec your machine their configurator tells you if there are any parts that wont work with the desired setup !

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great web site

Great web site. Opted for an 'off the shelf' option, which so far we have no issues at all.

Pretty much out of the box, plug and play. We have a very hapoy teenager.

Item arrived on time and very well packaged. Thank yoy

24 August 2026
Unprompted review
Rated 5 out of 5 stars

I spent more than I initially planned…

I spent more than I initially planned to because the website educated me to the point that I knew I had to, if I was going to get what I wanted. So I'm glad of that and happy with my purchase. The decision process was made easier by the website. David

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Very pleasant company

So, I ordered a PC from them, and about two weeks after purchase-it broke. Now I am aware this is very rare, and 99% of their PC’s will come working, and perfect. For the first two weeks- it was perfect, everything worked and came how they said. Despite it breaking, when I contacted them about returns and repair, they were extremely swift - very nice support team, very contactable and all together very pleasant company. The PC breaking was just unlucky, and I would buy from this company again in future. The repair and return has cost me nothing, even when I needed a new box which was not included in the warranty, they gave it to me for free! Four stars as everything was good, just try to test the PC’s before selling them, as it was quite an inconvenience.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve bought 3 custom built PCs from PC specialist and the service has been amazing every time, from selecting parts to delivery.
My first one is now 6 years old and running great.
Never had an issue with anything, but their lifetime support service is great.
The configurator is easy to use, but I’d appreciate it if you could include a section to add notes. For example, I’m not a fan of where the RGB strips were placed, so it would be good if I could write a note to put them somewhere specific or leave them loose to install myself.
Other than that, I have zero complaints!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Custom build gaming desktop pc

I went for a custom build desktop gaming pc. I had a budget in mind so the online configuration tool allowed me to chop and change components allowing me to arrive at a good performance/budget outcome.
The tool also highlighted conflicts and suggested alternate options for some components. Very easy to use.

Online ordering easy.

Communication excellent from PCS. Received emails at every stage of process.
I liked the online flowchart that gave definitions for each stage in process also giving time estimates.

From online ordering to receipt took one week. DPD delivered item no problems. Came in two boxes all items very well packed. The tower was excellent. Components visible inside via see through side panel. Tidiness of tower wiring excellent. Worked perfectly. My granddaughter has been using for a couple of weeks with no issues.

I would definitely recommend PCS. I purchased a similar set up for my other granddaughter 4 years ago. Still working perfectly.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as expected. I had a query so called the service line and got straight through to a technician who resolved the problem.

23 August 2026
Unprompted review
Rated 2 out of 5 stars

I haven't got it running yet...

I didn't ask for Windows so I didn't receive it, but then I found that the machine won't run anything else, so I bought a copy of Windows 11 Home.
Part-way through installing Windows, while it's fetching system updates, my monitor says it has no signal and goes into energy-saving mode. Network activity ceases a few seconds later. The machine is apparently dead but with a light on.
This has happened several times, trying Installation and Repair options alternately.

13 March 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review. I’m sorry to hear you’ve experienced difficulties getting the system up and running.

We can see that the system was ordered without an operating system, with Linux selected as the intended operating system.

We’re happy to look into the issue you’re now experiencing with Windows and will reach out to you directly so that we can investigate this further and see how we can assist.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Brilliant Experience with My First Gaming PC

I recently ordered my very first gaming PC from PC Specialist, and I couldn’t be happier with the experience. The customer service was great, the delivery was impressively fast, and the PC itself is fantastic. I highly recommend PC Specialist for anyone looking to get a custom-built PC.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

The PC Specialist service was all-round amazing

The PC Specialist service was great. The customisability of the PCs was fantastic and ideal as I already had a graphics card to reuse. The service was fast, the build quality fantastic with amazing cable management internally and choices on fan location etc are exactly what I would have done. Updates on the build were provided regularly and the 360 photo of the completed build was an especially nice touch. Delivery was prompt and secure and the Pc itself easy to set up and use.

It's been fantastic having such a high quality machine and I've become the envy of my friends to the extent that they're looking to upgrade now too!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Second laptop from PCSpecialist

Second laptop from PCSpecialist — absolutely brilliant!

This is my second custom-built laptop from PCSpecialist, and I’m absolutely delighted with it.

The build quality is fantastic, and the laptop itself is a real piece of art. It’s a great feeling getting a machine built exactly how you want it. Highly recommended, and an easy five stars from me!

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Professional Company

I purchased a PC from these Guys 2 years ago and it has to be said I have had problems with it, however, the fault was with the Intel i9 processor chip. My PC was returned quite some time ago and had a replacement chip fitted as the original one became unusable, I recently had issues again and suspected it was yet another bad processor and returned it. I will admit I became quite upset as I am a pensioner and purchased the machine to use during my retirement but long story short there were no faulty parts this time, the fault was excessive amounts of dust that had become attached to the fan and GPU which was invisible to Me but now I know where to look so lesson learned, they have cleaned it,serviced it and I await its return. They are very professional and have been sympathetic and understanding throughout the issues. My PC did go missing for 6 days but that was due to a mix up at the DPD depot. Goog job Guys, you have restored my faith in Human Nature.

26 August 2026
Unprompted review

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