PC Specialist Ltd Reviews 

47,201
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward website and intuitive configuration process, making it very easy to build custom computers tailored to exact specifications. Buyers also highlight the exceptional service, noting that delivery times are remarkably fast and items arrive extremely well-packed to prevent any potential damage. Some reviewers were not happy with hardware faults, reporting that systems occasionally arrived with loose internal components or stopped working properly shortly after delivery. A few consumers additionally mentioned encountering unexpected performance slowdowns or experiencing prolonged delays when attempting to process repairs or returns.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the computers arrive quickly and work as... See more

Quality

Reviewers highlight positive aspects of quality, noting that the machines arrive well-packed and feature... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and swift... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface and smooth... See more

Service

Users describe positive interactions with service, highlighting exceptional and professional experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more

Rated 5 out of 5 stars

My computer has been up and running perfectly for the first couple of weeks since arrival! Pcspecialist provided a bespoke custom build gaming computer for me with all my chosen preferred hardware pie... See more

Rated 5 out of 5 stars

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as... See more

Rated 5 out of 5 stars

Great service all round. Helpful answers to questions before ordering. Order processed and dispatched really fast even though it was a custom build. Delivery all good and system is exactly as expecte... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.7

All reviews

(47,201)

2,383 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Excellent Service

Absolutely Excellent Service

I recently bought a gaming PC from PCSpecialist for my son, spending just over £2,200, and I honestly couldn’t be happier with the whole experience.

The service was excellent from start to finish. The website was easy to use, ordering was straightforward, and the delivery was unbelievably quick. I paid for the PC at around 5pm and it arrived before 10am the following morning! Less than 24 hours from ordering to having it at the door, I genuinely couldn’t believe it.

Most importantly, the PC itself is fantastic. It looks brilliant, was perfectly presented and has run flawlessly from the moment we switched it on. My son is absolutely delighted with it.

When you’re spending this sort of money on a PC, you want to feel confident that you’ve bought from the right company, and PCSpecialist certainly delivered.

Excellent product, excellent communication and exceptional delivery. A genuinely great all-round service and I wouldn’t hesitate to use PCSpecialist again.

Highly recommended.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

This is the third machine I have had PC…

This is the third machine I have had PC Specialist build. I guess that alone should attest to my experience and the trust I have placed in them. I am a graphic designer and require a reasonably high-spec machine, not quite 4K gaming standard, but good enough to run photo-editing software, AI apps, and 3D modeling. Every time, I have had a machine that works perfectly and gives years of service. My previous machine was in use for 8 years, and I only had to upgrade due to the memory-hungry nature of recent image rendering and AI apps.
I had a very helpful tech at PCS help me put together the right components for the build, and once the order was placed, I had the new machine delivered within 5 days. Very well-packed and Easy to set up.
I am one very pleased customer and when I need another machine, I will be back.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - ordering process was smooth and easy to navigate. Received the hardware within the week and was kept notified at every step. Would highly recommend.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Very good communication

Very good communication. Constant updates regarding the status of the product as well as explanations toward the timeline of each stage. With it being a large purchase it helps put your mind at ease knowing you matter to the company.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product & Service

Looking for a starter gaming PC for our teenage son, I spent days researching specs and comparing prices from half a dozen different suppliers. PC Specialist seemed to have the most intuitive and accessible website, allowing us configure a custom build from a suggested starting spec and we managed to get the best combination of processor, RAM and graphics capability for the best possible price.
We received clear and regular communication during the build process and our PC was delivered exactly when stated in just 6 days. The build quality is excellent, the machine machine was quick and easy to set up and configure, and the performance so far is outstanding, its the best PC I have used.
We highly recommend PC specialist

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience.

I decided to use PC SPECIALIST for my first gaming PC after switching across from console. I saw them advertised after watching some gaming videos on YouTube. Not knowing a lot about gaming computers wasn't an issue as their website was easy to navigate and they had a huge selection of PCs ranging from budget to professional. I compared the specs with similar PCs on other websites and it appeared that PC SPECIALIST was the best value for money. The dispatch and delivery was fast and the computer was well packaged. I'm confident I made the right choice and I would definitely use them again in the future. I highly recommend this company. 5 Stars.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Five star service

Upgraded from my 9 year old rig from the same company. PC arrived on time and in perfect condition. The pre-build had zero hardware issues and great cable management.

PC Specialist is the epitome of a tried and tested, reputable brand that offers great value for money (and time!), especially considering the cost of parts in 2026.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

PC Specialist custom built my PC to my…

PC Specialist custom built my PC to my specifications, they notified me every step of the way during building and testing and notified me of when i was to receive my product. They were nothing but helpful and informative and I would definitely use them again.
The delivery was was quick considering it was a custom build and the service was exceptional.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

PCSpecialist Come Very Highly Recommended

I cannot recommend PCSpecialist highly enough if you are looking for a good-quality, well-constructed gaming PC.

Their website is very well laid out, and it is extremely easy to select the various components and build the exact PC you want. There is also a very useful Chat feature, so you speak to someone and ask them to check over the build before you order.

I've used them twice over the last five years and I have no complaints whatsoever about their service. They are very professional and both PCs were superbly built with attention paid to cable tidying, plus they fitted additional cables at my request so I could fit my old graphics card and SSDs from my old system.

They are very friendly and respond to emails straight away and are always willing to assist in any way they can. They will also ring you to offer additional support if required.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Seamless Custom Build Experience

PC Specialist delivered an outstanding experience from start to finish, demonstrating exceptional professionalism and care when handling my custom AM4 tower build. Ordering through them was seamless, and Christopher and the support team went above and beyond to accommodate my specific requests, including patiently managing my sub-orders and coordinating with the dispatch team to secure a Saturday delivery time slot that worked around my medical schedule. The tower arrived right on time, securely packaged, and fully met all my specifications. I could not be happier with the quality of the hardware and the attentive customer service throughout the entire process, and I would happily recommend them to anyone looking for a reliable custom PC builder.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Got a new build. All working fine. No issues.

Got a new build, really happy with the purchase and performance and was kept updated on it being built and tested. No issues at all after using it for a few weeks now. Have been using PC Specialist since 2011 and had no problems with any of the three computers I've had from them since. Would recommend

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service

Amazing Customer service! I emailed with a couple of questions and got such a great response. Plus the setup instructions and communication throughout was solid. Thankyou!!!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience overall

Very happy with my experience overall. The team was communicative and quick to make adjustments required, and the PC arrived swiftly and very well packaged.

17 August 2026
Unprompted review

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