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PCS LEGAL Reviews 

5,279
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally efficient, friendly, and deeply helpful throughout the entire property buying and selling journey. Consumers truly appreciate the clear communication, professional guidance, and quick responses that consistently turned potentially stressful transactions into smooth and reassuring experiences. However, some people mentioned experiencing frustrating delays, unhelpful communication, and poor responsiveness from certain case handlers during their property matters. A few reviewers also felt unsupported during difficult moments, noting that ignored emails and a lack of proactive updates made their situations considerably harder.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, noting that the conveyancing process is well-managed and organized.... See more

Customer service

Clients share positive opinions on customer_service, noting clear communication and professional support... See more

Response time

Customers had ambiguous experiences with response_time, reflecting deeply split opinions on communication... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall transaction is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

We have just completed and whole process stress free due to such a great team. From the first call taken by the friendly receptionists, Mia answering all our questions professionally and courteousl... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(5,279)

803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I met Rochelle at the London Home show…

I met Rochelle at the London Home show I would definitely recommend. Amazing advice given.

18 April 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Olivia,

Thank you for your kind feedback. We're glad to hear that Rochelle provided you with good advice.

Kind regards,
PCS Legal

Rated 3 out of 5 stars

service got better towards end of the…

service got better towards end of the sales process.
early stages information was very limited and portal was not updated.
process stalled for few months and nobody could tell me where the delay was.

7 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Amarjeet,

Thank you for taking the time to share your feedback.

We appreciate your acknowledgement that your experience improved towards the latter stages of the transaction. We also note your comments regarding communication in the earlier stages, the use of the portal, and concerns about delays during the process.

While we are unable to comment on the specific details of your matter in a public forum, property transactions can involve a range of factors, including third-party requirements and responses, which may affect progression and timescales.

All feedback is considered as part of our ongoing review of service standards and processes, and we appreciate you taking the time to share your experience.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

MKH team

Megan Hunt and her team dealt with my case and kept me up to date and informed every step of the way. Megan’s communication was outstanding, updates were given on the phone followed up in writing every time.

I Would highly recommend Megan’s service.

Thank you MKH team.

5 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ashley,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Megan and her team provided such an excellent level of service.

We will make sure they read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Excellent! Would recommend. Made everything straightforward and easy.

I only have good things to say about Leah and her colleagues at PCS Legal.

I wasn’t looking forward to dealing with the remortgage and extension of the lease on my flat but they just made it so easy and straightforward.

I was a bit concerned that it was all online as I’d always used a solicitor in person before. I found their services far better, more efficient and helpful than any other company I have used before.

Thank you to you all.

5 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Trudi,

Thank you for your 5-star review!

We are thrilled to hear that Leah and the rest of the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Clear and supportive for our auction purchase.

Ali Doldur from the Basildon office provided excellent support for our auction purchase. He was personable and clearly explained any requirements that would otherwise have seemed confusing without a conveyancing background. Happy to work with him again.

24 November 2025
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear JKJC Ltd,

Thank you for taking the time to leave your feedback. We are really pleased to hear that Ali provided such a great level of service during your purchase!

We will make sure he reads your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Always a pleasure dealing with Luke…

Always a pleasure dealing with Luke Neale and Tracey in his team. Very professional and dealt with our tricky third parties on multiple occasions. They've helped us for years from first time buyers to remortgaging. Highly recommend!

2 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Jamie,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Luke, Tracey and the rest of the team provided such an excellent level of service.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Brooke was amazing

Brooke was amazing. She was diligent, helpful, got back to us promptly and when things got really difficult (not with PCS Legal) she was so on it. We have used her previously and will use the company again if required. Our Estate Agent will be recommending PCS Legal to their future clients. Absolutely would recommend.

1 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Lisa,

Thank you for your feedback. We are so pleased to hear that Brooke provided such an excellent level of service during your transaction.

We will make sure she takes the time to read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Megan Lambert was absolutely amazing

Megan Lambert was absolutely amazing. Even when we were exchanging and completing on the same day, she was calm, reassuring and professional. She kept us fully informed every step of the way. Any company would be lucky to have her working for them.

5 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Marion,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Megan provided such an excellent level of service.

We will make sure she reads your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Huge thanks to Luke Neale and his team…

Huge thanks to Luke Neale and his team for all their help in selling my Dad’s house.
We had 2 collapsed chains which were stressful, but Luke was great in getting some tricky bits and completion sorted.
Would definitely use again in the future.

4 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Nicky,

Thank you for your 5-star review!

We are thrilled to hear that Luke and his team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 1 out of 5 stars

Incompetent.

Incompetent.

We have used PCS legal numerous times before and although they have never been the best we stuck with them on our latest transaction.

Never again will I use them, totally incompetent and unapologetic for being so bad.

Use a local Solictor who can actually read and you can speak with on the phone.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I would like to take the opportunity to…

I would like to take the opportunity to thank Alisha Chapman and Miles forsdike from pcs legal, As we were first time buyers the whole buying process was scary thought for us, but they were absolutely amazing.
They spoak though the whole process and took the time to listen to all our inquiries no matter how small it was. If anyone is looking at buying a home I would highly recommend them! From start to finish they have been fantastic and I cant help thank them enough 5* from me.

29 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear David,

Thank you for your 5-star review!

We are thrilled to hear that Alisha and Miles provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Professional service, but the legal industry could benefit from simpler onboarding

PCS Legal handled my purchase professionally and kept matters moving throughout the transaction. Communication was generally good, and the team were helpful when queries arose.
The only area I found challenging was the onboarding and compliance process. There was a considerable amount of paperwork, identity verification, forms, and supporting documentation required. To be fair, I don't believe this is a fault of PCS Legal themselves. My impression is that much of it is driven by regulatory and compliance requirements that law firms in England are obliged to follow.
That said, the process can feel quite bureaucratic from a client's perspective, and there may be opportunities for the wider legal industry to simplify and modernise some of these requirements.
One practical improvement would be document management. Throughout the transaction, many separate emails and attachments were sent containing documents such as the lease, contracts, reports, financial information and other paperwork. It would be much easier if clients could access everything through a single secure online portal or shared document hub, rather than searching through numerous emails to find a specific document later.
Overall, I was satisfied with the service provided by PCS Legal and would use them again, while hoping that future technology and industry changes make the process simpler for clients.

27 May 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear James,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided a good level of service.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Great Experience- Thank you!

Molly and her team was there every step of the way to assist me in the buying process! Really helpful and kept me updated as the process progressed. I have moved in and she is still on hand to answer all my questions. Thank you so much!!

22 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Leah,

Thank you for taking the time to leave your feedback. We are really pleased to hear that Molly and her team provided such a great level of service during your transaction.

We will make sure they read your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Ask for Molly H!

Molly H was excellent every step of the way and available when needed. Smooth process apart from the odd bump in the road when buying but anything that arose, Molly dealt with!

22 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Billy,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Molly provided such an excellent level of service.

We will make sure she reads your review.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Communication was always clear, prompt, and professional, making the whole house-buying process smooth and stress-free.

A special thank you to Meghan for her outstanding support, efficiency, and attention to detail throughout. We also appreciate all the hard work from the rest of the team behind the scenes.

We would highly recommend this firm to anyone purchasing a property.

Thank you again!
Doina & Bruno

29 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Doina,

Thank you for your feedback. We are so pleased to hear that Megan provided such an excellent level of service during your transaction.

We will make sure she takes the time to read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Very Organised and Response

Fantastic service from Katie Scutt and Team . Really good service always responsive across the whole process of buying the property a. Would defiantly use them again

29 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Anthony,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Katie and the rest of the team provided such an excellent level of service.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 4 out of 5 stars

The service provided from PCS legal was…

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the portal not being updated along the way and constantly asking for updates as unsure where in the process I was at some stages not all. Overall I would recommend using PCS legal Basildon.

22 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Michele,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided a very good level of service.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

The Ongar team !

The Ongar team at PCS were so helpful in helping me purchase my first home - they were very easy to contact and always swift with responses and getting things done behind the scenes. Managed to get through a same day exchange and completion for me, due to their diligent chasing of the other side, and kept me posted throughout.

2 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mia,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that our Ongar team provided such an excellent level of service.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

I cannot recommend Liam highly enough

I cannot recommend Liam highly enough. He handled the purchase of my new home and is currently assisting with the sale of my existing property, and throughout the entire process he has been absolutely outstanding.

Moving house can be incredibly stressful, especially when managing both a purchase and a sale at the same time, but Liam has made everything feel so much more manageable. He is professional, responsive, knowledgeable, and always willing to take the time to explain things clearly. Communication has been excellent throughout, and I have always felt confident that everything was progressing as it should.

What really stands out is Liam’s dedication and attention to detail. He is proactive in keeping things moving, quick to address any issues that arise, and genuinely seems invested in achieving the best outcome for his clients.

The purchase of our new home completed smoothly thanks to Liam’s hard work and expertise, and he continues to provide the same exceptional service with the sale of our current property. I am incredibly grateful for all of his support and would not hesitate to recommend him to anyone looking for a reliable, efficient, and genuinely caring solicitor.

1 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Carly,

Thank you for your 5-star review!

We are thrilled to hear that Liam provided you with an excellent level of service, support and communication during your transaction.

We will make sure he takes the time to read your kind feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

New Build Purchase


We've just completed a new build purchase as a first time buyer. I dealt directly with Sophie Cornish, Alisha Chapman, and Miles Forsdike. There were a few minor delays, but they were constantly keeping me informed, and quick to respond to questions. Thank you!

29 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Daniel,

Thank you for your 5-star review!

We are thrilled to hear that Miles and his team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

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