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PCS LEGAL Reviews 

5,279
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally efficient, friendly, and deeply helpful throughout the entire property buying and selling journey. Consumers truly appreciate the clear communication, professional guidance, and quick responses that consistently turned potentially stressful transactions into smooth and reassuring experiences. However, some people mentioned experiencing frustrating delays, unhelpful communication, and poor responsiveness from certain case handlers during their property matters. A few reviewers also felt unsupported during difficult moments, noting that ignored emails and a lack of proactive updates made their situations considerably harder.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, noting that the conveyancing process is well-managed and organized.... See more

Customer service

Clients share positive opinions on customer_service, noting clear communication and professional support... See more

Response time

Customers had ambiguous experiences with response_time, reflecting deeply split opinions on communication... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall transaction is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

We have just completed and whole process stress free due to such a great team. From the first call taken by the friendly receptionists, Mia answering all our questions professionally and courteousl... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 75% of negative reviews

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4.4

All reviews

(5,279)

803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PCS legal handled our sale and property…

PCS legal handled our sale and property purchase and i have to say they were exceptional in every aspect of this.
At first living in Plymouth i was a tad sceptical about using a company such a distance away however those worries were very quickly eliminated.
Communication was superb precise and i felt very safe in their hands.
The commitment and dedication particularly from Rochelle was second to none
On completion day through other solicitors in the chain our completion was very late in the day , Rochelle called me saying she would
work until whenever to get us over the line and she did just that.
Service was personal , exceptional and we couldn’t have asked for more .
i would never use another solicitor for this service
In my role as an MD of a business i come across many legal representatives/solicitors who are at best average .
Trust me these guys are well worth hiring . They are extremely good value for money and can be relied on 100% .
From both myself and wife Jan a huge thank you for making a stressful time so much easier
take care
Paul & Jan Winterton

10 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Paul,

Thank you for your 5-star review!

We are thrilled to hear that Rochelle and the rest of the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

An efficient and stress-free service

An efficient and stress-free service. I would recommend this conveyancer service to anybody wishing to sell a property with minimum fuss.

12 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear John,

Thank you for your feedback. We are so pleased to hear that we provided such an excellent level of service during your transaction.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Amazing service from start to finish

We instructed PSC Legal for the purchase of our property. From start to finish Luke Neale and his team (especially Cassidy) managed the whole process with excellent communication and professionalism. As first-time buyers we were extremely anxious and had a lot of questions, every email we sent was responded to the same day; every phone call we made was returned. Luke and his team talked us through every step/detail. From the day of instruction to completion, it was exactly 10 weeks. We would highly recommend PCS Legal and the team to anyone looking for reliable and professional conveyancing.

12 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Sa,

Thank you for your 5-star review!

We are thrilled to hear that Luke and his team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Thank you PCL Legal for your excellent…

Thank you PCL Legal for your excellent role in helping us purchase our new home. Your staff were really patient with me and always answered my calls. I will highly recommend your service. Thank you.

5 June 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Linda,

Thank you for your 5-star review!

We are thrilled to hear we provided you with an excellent level of service during your transaction.

Kind regards,
PCS Legal

Rated 4 out of 5 stars

First time buyers in the UK

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get hold of him but he always returned my call or query promptly. Only downside was the portal is not kept up to date and once your paperwork is uploaded, it is pretty much rendered useless.

20 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mark,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Adam provided such an excellent level of service.

We will make sure he reads your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

I found them to be very efficient

I found them to be very efficient , professional and approachable . They responded so timely to my emails and took time to explain what I needed to know .
Would recommend .

11 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Donna,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided such an excellent level of service.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Team PLB went above and beyond for our…

Team PLB went above and beyond for our recent house sale. No questions unanswered and towards the end, when things became stressful to get over the line, Maddy and Charlie handled our frustrations with support and professionalism. Many thanks, Leanne and Marc

10 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Leanne,

Thank you for your 5-star review!

We are thrilled to hear that Paige, Maddy and Charlie provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 3 out of 5 stars

Stressful experience from start to finish

This is not a negative just a stressful experience as you can imagine with buying a house, I thought first time buyers were quick and easy, think we were naive going into this process, PSC legal were not the right fit for us but had already started the process and it was too much hassle to pull out, Veronica on Lauren Sweeneys team stressed us out more, gave us the wrong information multiple times, In the end we refused to talk to her, please review your staffing and level of competencies! It is like waiting for a life time to get any kind of response and multiple chases! We appointed them to act on our interest but we felt they did not have our backs and were not acting in our best interest! Communication was shocking, we paid a lot of money for this service and they failed at customer service and skill sets

Poor experience, glad it’s over

1 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Natalie,

Thank you for taking the time to share your feedback.

We note your comments regarding communication, response times, and your experience during what was your first property purchase. We appreciate that buying a home can be a stressful process, particularly for first-time buyers, and we acknowledge the concerns you have raised regarding the service you received.

While we are unable to comment on the specific details of your matter in a public forum, property transactions can involve a range of factors which may affect progression and timescales. All feedback is considered as part of our ongoing review of service standards and processes.

If you would like your concerns to be formally reviewed, further information regarding our complaints procedure can be found at www.pcslegal.co.uk/complaints.

Thank you again for your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

The staff at PCS Legal are excellent

The staff at PCS Legal are excellent. They were always 'on the ball' and speedy in returning calls and emails. I would be happy to use them again. It's good that I could deal with one particular person throughout so they were up to date with any query I had. Thank you to Raja!

10 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear M Sullivan,

Thank you for taking the time to leave your feedback. We are really pleased to hear that we provided such a great level of service during your transaction.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

MKH team

MKH team
Cannot thank Megan Hunt and her team enough. Megan’s knowledge and Expertise were second to none, guiding us through and supporting us during a stressful time in our lives. Her communication was outstanding, updates were given on the phone followed up in writing every time

Sending big thank yous!

5 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Moli,

Thank you for taking the time to leave your feedback. We are really pleased to hear that Megan and her team provided such a great level of service during your transaction.

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Very grateful to the team at PCS Legal

Very grateful to the team at PCS Legal
After what felt like a very long process. I am finally at the end and have the keys to my property.
They really went above and beyond for me, and I will ensure that I use their services again in the future

5 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear GF,

Thank you for your 5-star review! We are thrilled to hear that we provided you with an excellent level of service during your transaction.

We look forward to working with you again in the future.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Service to date has been excellent.

Service to date has been excellent.
All our questions have been answered
promptly and help provided with the necessary paperwork.
Luke Neale has been especially helpful and patient with us throughout.
I would definitely recommend PCS to anyone.

15 May 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Christine,

Thank you for your feedback. We are so pleased to hear that Luke has provided such an excellent level of service during your transaction.

We will make sure he takes the time to read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Where do I start!!

Where do I start!!! Caroline and her team were absolutely amazing! Always fast to reply, always on the front foot with the documents, we appreciate pcs legal so much, especially after everything we heard about Solicators being useless when you’re a first time buyer
I could not recommend them enough !!
First time ever leaving a review for anything

5 June 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Henry,

Thank you for your 5-star review!

We are thrilled to hear that Caroline and her team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 3 out of 5 stars

Okay

hile the general labours were dealt with effectively there were a few issues. Trainees are clearly not being properly supervised which led to mistakes that created unnecessary delays. Felt like dealing with a probate sale was not something they had much experience with. However, the job got done so generally okay.

5 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Debs,

Thank you for taking the time to share your feedback.

We appreciate your comments and are pleased to note that, overall, you felt the matter was successfully concluded. We also note your concerns regarding supervision, delays, and the handling of a probate transaction.

While we are unable to comment on the specific details of your matter in a public forum, all feedback is considered as part of our ongoing review of service standards and processes.

Thank you again for taking the time to share your experience.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, on the ball with what ever enquiries I had, really good and friendly staff

3 June 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Donna,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided such an excellent level of service.

Kind regards,
PCS Legal

Rated 4 out of 5 stars

Efficient Service with Good Communication

I recently used PCS Legal for my property purchase and was pleased with the overall service. The team was professional, responsive, and kept the transaction moving throughout the process. Communication was generally clear, and they handled the legal aspects efficiently.

The only area that could have been better was cost transparency. The final legal fees were higher than the initial quotation, which was disappointing and made budgeting more difficult. While the additional charges may have been justified, I would have appreciated a clearer explanation of potential extra costs from the outset.
Overall, the transaction completed successfully, and I was satisfied with the service provided. I would consider using them again, particularly if fee estimates and possible additional charges were made clearer at the beginning.

30 April 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Frederick,

Thank you for taking the time to leave your feedback on your recent property purchase.

We are delighted to hear that you found our team professional, responsive, and efficient throughout the transaction.

We also appreciate your feedback regarding cost transparency and will take your comments on board as we continue to improve our service.

Thank you again for your review, and we look forward to assisting you in the future.

Kind regards,

PCS Legal

Rated 5 out of 5 stars

Helpful team

Helpful team. Would recommend!

5 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Countrygal,

Thank you for your feedback. We are so pleased to hear that we provided such an excellent level of service during your transaction, and that you found the team so helpful.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Highly recommened

I have used PCS on two occasions now and can not fault their attention to detail and speed in their responses compared to other solicitors i have used. Each step of the way they have already pre-empted cetain outcomes and had the necessary documents in place should they be required. Special thanks goes out to Samuel Bennett.

9 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Chantal,

Thank you for your 5-star review!

We are thrilled to hear that Sam and the rest of the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Charlotte and her team were fantastic…

Charlotte and her team were fantastic throughout our conveyancing process, enabling us to complete our transaction quickly without complication.

1 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Lorrin,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Charlotte and her team provided such an excellent level of service!

We will make sure they read your review.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Good service

Buckie, Megan & Chloe have been amazing throughout our recent home sale and purchase.

Thank you all for your efforts.

5 June 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Jillian,

We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Buckie and his team provided such an excellent level of service.

We will make sure they read your review.

Kind regards,
PCS Legal

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