First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more
Company replied
Amy, Shea and Lois handled the purchase of my first home and were absolutely fantastic. As first time buyers, we were obviously anxious, but the online portal allowed me to track every stage of the jo... See more
Company replied
The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more
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Company details
About PCS LEGAL
Written by the company
Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.
Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.
Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.
We provide a fast and efficient service with a free, no obligation quotation at your request.
We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will
A Year To Celebrate!
Written by the company
- In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.
Contact info
5 The Capricorn Centre, Cranes Farm Road, Basildon, SS14 3JA, United Kingdom
- 01268590003
- admin@pcslegal.co.uk
- pcslegal.co.uk
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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New Build Purchase
We've just completed a new build purchase as a first time buyer. I dealt directly with Sophie Cornish, Alisha Chapman, and Miles Forsdike. There were a few minor delays, but they were constantly keeping me informed, and quick to respond to questions. Thank you!
29 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Daniel,
Thank you for your 5-star review!
We are thrilled to hear that Miles and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.
Kind regards,
PCS Legal
2nd time better !
After a previous house sale had fallen through we were apprehensive about using another online conveyancing service. From the start though communication was quick and questions were answered promptly. Emails responded to in a timely manner and it was possible to actually phone up and speak to someone - totally different from the previous experience and a breath of fresh air in terms of good customer service.
1 June 2026
Unprompted review
Reply from PCS LEGAL
Dear B Runham,
Thank you for your feedback. We are so pleased to hear that we provided such an excellent level of service during your transaction.
Kind regards,
PCS Legal
Pcs legal are the worst solicitors…
Pcs legal are the worst solicitors imhavecever dealt with. The most stressful situation ever. Completely incompetent. Never make contact. Never take calls. DO NOT USE THIS COMPANY IF YOU VALUE YOUR SANITY.
16 March 2026
Unprompted review
Reply from PCS LEGAL
Dear Steve,
Thank you for taking the time to share your feedback.
We note your comments regarding communication and your overall experience with our service.
As you have already raised a formal complaint, your concerns have been reviewed and responded to in line with our complaints procedure. While we are unable to comment on the specific details of your matter in a public forum, all feedback is considered as part of our ongoing review of service standards and processes.
If you remain dissatisfied following the conclusion of the complaints process, further information regarding escalation options, including the Legal Ombudsman, can be found in your final response letter.
Thank you again for your feedback.
Kind regards,
PCS Legal
Mr Marler of PCS legal
Mr Marler was polite, knowledgeable and most importantly accessible when needed. I would use Mr Marler again upon the purchase of another property.
28 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Gav,
Thank you for your feedback. We are so pleased to hear that Tom provided such an excellent level of service during your transaction.
We will make sure he takes the time to read your review.
Kind regards,
PCS Legal
Fantastic service from Adam and the…
Fantastic service from Adam and the Aqua Team . Really good service always on hand to take our calls respond to emails quickly they guided us through the whole process of selling and buying our new home and we’re very reassuring when we were unsure of something. Would defiantly use them again.
29 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Denyse,
We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Adam and his team provided such an excellent level of service.
We will make sure they read your review.
Kind regards,
PCS Legal
I sent emails to Nikita King and her…
I sent emails to Nikita King and her team with questions after first property fell through but no response and I am dreading what this means when a property sale progresses!
29 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Susu,
Thank you for taking the time to leave a review.
Having reviewed our records, we can see that your file was opened on 14 April and that you chose to withdraw from the transaction on 22 April. Following this, you subsequently contacted us to enquire about instructing us again, and we confirmed that we would be happy to act on your behalf.
Given these circumstances, we wonder whether this review may have been posted in error or may relate to a different matter. We have attempted to contact you to discuss your concerns and gain a better understanding of the issues raised but have been unable to do so.
We would welcome the opportunity to speak with you directly and would encourage you to contact us so that we can discuss this further.
Kind regards,
PCS Legal
PCS Legal have been fantastic…
PCS Legal have been fantastic throughout my house purchase. The Alpha Team were professional, efficient and always kept me updated every step of the way. A special thank you to Julia, who was absolutely amazing — so supportive, responsive and reassuring during what can be a stressful process. I genuinely felt looked after from start to finish. Highly recommend PCS Legal!
29 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Sofia,
Thank you for your 5-star review!
We are thrilled to hear that team Alpha provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.
Kind regards,
PCS Legal
Poor communication from the start
I chose PCS for a leasehold purchase having read they specialised in such. From the start I found their communication and hap hazard approach frustrating. I began to receive weekly calls from the seller’s estate agent asking me to chase PCS, which was both embarrassing and stressful. I was calling PCS at least once a week to chase or correct details. There was no consistency of who to talk to in the team and my solicitor only spoke to me once, and that was 2 days before the planned completion date having taken so long to review the pack that an exchange date was deemed unnecessary, to tell me the purchase couldn’t go ahead because the name on the title deeds didn’t match other documents. It took about 6 weeks to notice that! As I was selling in Scotland and buying in England this meant I was made homeless and ended up putting all my belongings in storage and staying with relatives. Despite being leasehold specialists I had to chase the Leasehold and property management companies to get the appropriate documents myself. And even after I'd moved the Leasehold company was unaware of my purchase until I informed them months later. PCS never accepted any responsibility and even argued when I informed them that I was not liable for second home stamp duty on the final statement, so I adjusted the figures myself before transferring the final settlement. I have only just received my title deeds some 16 months after moving in, and PCS have now blamed the Property Management company for the delay. Despite me calling several times to check, I was never told what was causing the delay.
For all the stress and extra costs PCS have caused me I urge you not to select them for your conveyancing.
29 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Karla,
Thank you for taking the time to leave a review about the service you have received. At the start of your conveyancing you were briefed on the team that would handle your matter. We have checked our system and on numerous times you spoke to that team, and you did speak with the lawyer who was leading the team on a number of occasions.
The person selling your property wasn’t detailed on the title properly, and we raised this with your sellers, but it took them a number of months to correct this.
Where you have stated that it took us 6 weeks to notice, it actually took the sellers this amount of time. Whilst we appreciate this was frustrating if we had proceeded to complete then we would not have been able to register your ownership etc.
Finally with regards to the registration of your property, we advised you on numerous occasions about the delays at the land registry. The land registry requested a document from the management company that we chased and obtained – this time frame is out of our control and in line with our briefing of the registration process
You have filed a formal complaint which has been dealt with, however, we are more than happy to discuss your matter with you
Kind regards,
PCS Legal.
Dreadful, awful, avoid
Our sale took over 8 months to complete due mainly to lack of follow up by Sarah Joy and her team. Gorst example - they promised us they were chasing the managing agents frequently, but after a month admitted they hadn't spoken to anyone and the phone number "they were calling to leave voicemails" was actually not even in service! The buyer's lawyers said they struggled to contact PCS, and we filed a formal internal complaint with PCS about our case and got a complete whitewash. We will now report them externally.
4 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Huw,
Thank you for taking the time to share your feedback.
We note your comments regarding communication, timescales, and the progression of your transaction, as well as the concerns raised regarding contact with third parties and the handling of your complaint.
As you have already raised a formal complaint, this matter has been reviewed and concluded in line with our complaints procedure. While we are unable to comment on the specific details of your case in a public forum, property transactions can involve a number of external parties and factors which may impact progression and timescales.
All feedback is considered as part of our ongoing review of service standards and processes. If you remain dissatisfied following the conclusion of the complaints process, details regarding further escalation options, including the Legal Ombudsman, can be found at www.pcslegal.co.uk/complaints.
Thank you again for your feedback.
Kind regards,
PCS Legal
Sale of leasehold property
We have just completed the sale of a leasehold flat.
Liam Ridyard at PCS did a great job to get us over the line despite being faced with with a number of difficulties.
John and Elaine
28 May 2026
Unprompted review
Reply from PCS LEGAL
Dear John and Elaine,
We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Liam provided such an excellent level of service.
We will make sure he reads your review.
Kind regards,
PCS Legal
Very supportive and helpfull
Very supportive and helpfull. They made the house sale feel easy.
22 May 2026
Reply from PCS LEGAL
Dear David,
We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that we provided such an excellent level of service.
Kind regards,
PCS Legal
Luke and the team have been a great…
Luke and the team have been a great help as first time buyers. We had some delays along the way but they kept us in the loop, helped push things along and explained anything we didn’t understand. Thank you :)
22 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Holly,
Thank you for your 5-star review!
We are thrilled to hear that Luke and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.
Kind regards,
PCS Legal
Liam from PCS Legal was very efficient
Liam from PCS Legal was very efficient, quick to respond to queries and clear with what was required. Used them twice now for separate house conveyances and not any issues
27 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Ian,
We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Liam provided such an excellent level of service.
We will make sure he reads your review.
Kind regards,
PCS Legal
Smooth property purchase
I had Megan Hunts team help me with my flat purchase and loved the portal to show each steps of progress in my property purchase. The team ( Daisy and Amy) were always at hand to answer any questions and explained the buying process in east to understand terms. I found PCSLegal to be professional and fair. And did recommend them to others. Thank-you for your help!
3 November 2025
Unprompted review
Reply from PCS LEGAL
Dear YS,
Thank you for your 5-star review!
We are thrilled to hear that Megan and her team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.
Kind regards,
PCS Legal
Team LDN— wonderful
Team LDN have been amazing throughout the transaction. They are polite, honest yet professional and reliable with every member taking responsibility rather than passing you on to someone else. Thankyou team LDN
22 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Mona,
Thank you for your 5-star review! We are thrilled to hear that team LDN provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.
Kind regards,
PCS Legal
The team kept me updated throughout the…
The team kept me updated throughout the whole experience .
Luke Neale really pushed for the sale of my property to go through after my buyer’s solicitor had already cancelled the first moving date and was going to do it again which was extremely stressful
but Luke made it happen
19 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Christine,
We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Luke and the rest of his team provided such an excellent level of service.
We will make sure they read your review.
Kind regards,
PCS Legal
Great communication
Great communication & really put our minds at ease at all times
We were in quite a big chain with our property at the bottom. We were under pressure to exchange due to our buyers mortgage offer expiring and I believe if PCS weren’t as proactive as they were then we would have struggled to complete on time and everything could have fallen apart due to delays with other solicitors. Highly recommend.
19 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Olivia,
Thank you for taking the time to leave your feedback. We are really pleased to hear that our team provided such a great level of service during your transaction.
Kind regards,
PCS Legal
Fantastic service from start to finish
Fantastic service from start to finish! Selling a house can be stressful, but my conveyancer was proactive, easy to contact, and always kept me updated. Highly recommend
Elizabeth was available and answer any questions we had In the process
22 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Kevin,
Thank you for your 5-star review!
We are thrilled to hear that Sonia and Elizabeth provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.
Kind regards,
PCS Legal
Excellent Customer Service and Experience
I had an extremely positive experience with PCS Legal. Lauren, Zahra and Veronica were all fantastic in assisting me with my conveyancing process. They were all patient and understanding, and talked me through every step of the way. I couldn't recommend this service highly enough.
15 April 2026
Unprompted review
Reply from PCS LEGAL
Dear Stephanie,
We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Lauren, Zahra and Veronica provided such an excellent level of service.
We will make sure they read your review.
Kind regards,
PCS Legal
Very disappointing experience with PCS, I wouldn't recommend
Very disappointing experience with PCS Legal.
It has now been 1 year and 6 months since completion of my property purchase, and the registration process is still unresolved.
There were significant delays from the outset, including delays in the initial submission to HM Land Registry. More concerningly, HM Land Registry subsequently requested a Help to Buy discharge, but this appears to have been ignored for more than 3 months until we, as the buyers, repeatedly chased for updates ourselves.
This legal team never properly identified or highlighted Help to Buy issue/requirement to us before or during the purchase process, including prior to exchange of contracts. It was only after continued delays and our own follow-ups that the issue became clear.
Communication throughout has been extremely poor, with long periods of silence and little to no proactive updates unless chased repeatedly. We were later informed that the matter had to be manually processed due to “referencing issues” and that there would be a further 21 working day wait, despite the matter already being outstanding for an excessive period of time.
The delays are now affecting my mortgage renewal planning, creating unnecessary stress and uncertainty. I have also had to escalate concerns to their client care team due to the overall handling of the matter.
While some delays can involve third parties, the lack of ownership, failure to act on HM Land Registry requests in a timely manner, and poor communication from PCS Legal have made this an extremely frustrating experience.
Based on my experience, I would not recommend PCS Legal.
24 May 2026
Unprompted review
Reply from PCS LEGAL
Dear Raghu,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience and appreciate you raising your concerns.
We note your comments regarding the Land Registry registration process, communication, and the handling of post-completion matters. We also acknowledge your concerns regarding Help to Buy requirements and the timescales involved.
As you have previously raised concerns with our Client Care team, these matters will have been reviewed and responded to in line with our complaints procedure. While we are unable to comment on the specific details of your case in a public forum, post-completion registrations can involve a range of factors, including third-party requirements and HM Land Registry processes, which may affect progression and timescales.
All feedback is taken seriously and considered as part of our ongoing review of service standards and processes.
If you remain dissatisfied with the outcome of the complaints process, further information regarding escalation options, including the Legal Ombudsman, can be found within your final response letter.
Thank you again for your feedback.
Kind regards,
PCS Legal
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