Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... See more
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Review summary
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Reviews shaping this summary
Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... See more
Company replied
The products - hinges and tracking rollers for new wooden doors for my garage - look strong and robust and the tracking roller worked perfectly in the old track so I am very pleased with them. They we... See more
Company replied
I was really surprised to get an upgraded like for like sliding door rail etc for what was a very old model,fitted perfectly and now supporting a much heavier door with ease. The staff I spok... See more
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Company details
Written by the company
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Written by the company
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Contact info
Durham Road, DH6 5NG , Co. Durham, United Kingdom
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4.7
Excellent
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Satisfied customer
Product delivered on time to correct location and included all the parts required to the job. Service as it should be.
25 March 2025
Reply from P C Henderson
Hello Richard,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. It is great to hear you were happy with the service and delivery.
P C Henderson Team
Replacement for lock which was 30+ yrs…
Replacement for lock which was 30+ yrs old (used daily). New lock arrived on time / as described. Looks to be of comparable quality to the last. Needed to file down the “cam” a little to fit. Took about 90 seconds. Not a problem if you’ve a file (!). Can imagine some people not feeling the same (i.e. the sort of people who don’t appreciate the difficulties in manufacturing an item to fit doors produced over a period of many decades). No complaints on my part though.
16 March 2025
Reply from P C Henderson
Hello Jim
Thanks for the 5-star review, we really appreciate it. The lock may differ slightly dependent on which door you have as we had several variations over the years. In some cases there may be a little make do and mend to do due to the age of the doors. However, it is great to hear you were able to get your Henderson garage door functioning again.
P C Henderson Team
My garage door is 40 years old
My garage door is 40 years old. Recently one of the rollers became detached, so before I bought a complete door, I checked out the parts situation. Henderson gave me clear advice on a new roller assembly. Even though it needed a slight modification, it was a good fit and now I have a perfectly operating door good enough for many more years. Thanks Hendersons!
14 March 2025
Reply from P C Henderson
Hello
Thanks for the 4-star review, we really appreciate it and it is great to hear your Henderson door is fully functioning again, hopefully for another 40-years!
P C Henderson Team
It's good to speak to a human at the…
It's good to speak to a human at the other end of a phone. Better still a very obliging lady with a good understanding of the huge range of stock offered.
Purchase, payment and delivery very efficient and straightforward.
The really good thing is that a spare was purchased for a model that the company no longer sell. Excellent service!
13 March 2025
Reply from P C Henderson
Hello Julia,
Thanks for taking the time to leave such a great 5-star review, we really appreciate it and it is great to hear such positive feedback for your experience when purchasing spare parts for your Henderson Garage Door.
P C Henderson Team
Relacement cables, cones and rollers for garage door
Easy to follow ordering process.
Goods delivered promptly.
Goods supplied with installation instructions.
All fitted and working correctly.
8 March 2025
Reply from P C Henderson
Hello John,
Thanks for taking the time to leave us a 5-star review. It is great to hear you found the ordering process easy, the delivery prompt and you were able to work to the supplied instructions to get your Henderson garage door working correctly once more.
P C Henderson Team
Good service delivered on time what…
Good service delivered on time what more can I ask? Thank you
10 March 2025
Reply from P C Henderson
Hello Tony,
Thanks for the 5-star review, we really appreciate you taking the time. It is great to hear you were pleased with the service and delivery time.
P C Henderson Team
Fantastic
Fantastic! My husband had accidently thrown out a couple of components for two pocket doors. On the off chance he contacted Henderson's, and they just sent them to us, no hassle and they didn't even ask for postage. Amazing customer care and truly appreciated. Thank you all.
29 March 2025
Unprompted review
Reply from P C Henderson
Hello Dee,
Thank you for taking the time to leave us a 5-star review, we really appreciate it. I am glad we were able to help you complete your installation hassle free, customer satisfaction is a high priority for us as a company so it is good to hear we are achieving it.
P C Henderson Team
Great product.
The shopping experience was perfect, and as promised full instructions were supplied. However, I never give 5 stars,
Hence only 4 stars.
24 February 2025
Reply from P C Henderson
Hello Peter,
Thanks for the 4-star review we appreciate it. Apologies you found the instructions small to read, however had you reached out we could have supplied a larger format via email.
P C Henderson Team
Misdescribed and overly expensive floor guides
I bought torpedo floor guides described on your website ss stainless steel. They turned out to be polymer masterial. They were very very expensive , much more so than the standard mild steel units. The web site catalogue was completely misdleading and I thought in the end I had paid far too much much for cheaply produced polymer units.
20 February 2025
Reply from P C Henderson
Hello Peter,
Thank you for taking the time out to leave us a 1-star review, we do appreciate all feedback from customer whether it be good or bad. We have spoke on the phone regarding this matter and it was explained the stainless steel refers to the fixings not the guide, we agreed the description was misleading and it has already been updated on the website. It was also explained the body of the guide is a special polymer designed to withstand external weather conditions. If you would like to return the guide for a refund and source a less expensive alternative please advise and we can arrange that for you.
P C Henderson Team
Very prompt and helpful assistance…
Very prompt and helpful assistance identifying replacement spare parts.
13 February 2025
Reply from P C Henderson
Hello Robert,
Thank you for the 5-star review, we really appreciate it. It is great to hear we were able to assist in identifying the correct part for you.
P C Henderson Team
Reply from P C Henderson
Hello Jon,
Thanks for the 5-star review, it is great to hear you were happy with the delivery time when ordering a replacement lock body for your Henderson garage door.
P C Henderson Team
£70 for one garage remote
£70 for one garage remote - far too expensive (£25 on Amazon), but it works!
20 February 2025
Reply from P C Henderson
Hello Steve,
Thanks for the review, we appreciate your feedback. For context the remote control handsets have only increased by a total of 9% since 2008, so over a 17 year period. We try our best to keeps costs as low as possible for customers. While there are less expensive handsets on other website I am unable to vouch for their quality or compatibility.
P C Henderson Team
Henderson supplied an identical hinge to my 50 year old garage door within 3 days. impressive.
I needed a new
17 February 2025
Reply from P C Henderson
Hello Philip
Thank you for the 5-stare review, we really appreciate you taking the time, it is great to hear we were able to help with a new guide to keep your 50 year old system running smoothly.
P C Henderson Team
Reply from P C Henderson
Hello Robert,
Thank you for the 5-star review, it is great to hear you were pleased with the product and delivery when ordering a new lock handle for your Henderson garage door.
P C Henderson Team
Fast delivery and easy to complete order
5 February 2025
Reply from P C Henderson
Hello,
Thanks for taking the time to leave a 5-star review, we really appreciate it. It is great to hear you were pleased with the ease of ordering and the fast delivery.
P C Henderson Team
Great customer service
The customer service team were very helpful in confirming the correct part and the delivery was fast.
12 February 2025
Reply from P C Henderson
Hi Tina,
Thank you for the 5-star review, it is great to hear the customer service team were able to advise you on the part you required and that the delivery was fast.
P C Henderson Team
Quality product at a competitive price
11 February 2025
Reply from P C Henderson
Hello Malcolm,
Thank you for the 5-star review, it is great to hear you were happy with the product and price when purchasing a new lock cylinder for your Henderson garage door.
P C Henderson Team
Reply from P C Henderson
Hello,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were pleased with your garage door remote control hand transmitter.
P C Henderson Team
Great service!
11 November 2024
Reply from P C Henderson
Hello,
Thanks for the 5-star review, it is great to hear you were happy with the service that you received when ordering spare parts for your Henderson garage door.
P C Henderson Team
Very friendly and knowledgeable lady…
Very friendly and knowledgeable lady answered my call. I explained what I needed and she advised me how to order online. I n placed the order and after a slight delay due to stock the parts arrived. Just what I needed and fixed my bifold doors. Thank you
5 February 2025
Reply from P C Henderson
Hello,
Thanks for taking the time to leave us a 5-star review, it is great to hear our customer service team were able to advise what you required and that you were able to fix your bi-fold doors.
P C Henderson Team
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