Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... See more
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Review summary
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Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... See more
Company replied
The products - hinges and tracking rollers for new wooden doors for my garage - look strong and robust and the tracking roller worked perfectly in the old track so I am very pleased with them. They we... See more
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I was really surprised to get an upgraded like for like sliding door rail etc for what was a very old model,fitted perfectly and now supporting a much heavier door with ease. The staff I spok... See more
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Company details
Written by the company
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Written by the company
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Contact info
Durham Road, DH6 5NG , Co. Durham, United Kingdom
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4.7
Excellent
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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well packed
29 January 2025
Reply from P C Henderson
Hi Chris,
Thanks for the 5-star review, we really appreciate it.
P C Henderson Team
Great company to deal with
Great company to deal with, customer service excellent, and quick shipment. I had ordered something which was incorrect size and no issue in returning and ordering the correct items.
29 January 2025
Reply from P C Henderson
Hello,
Thank you for the 5-star review, we really appreciate you taking the time to leave us a review. It is great to hear you were happy with the service that you received.
P C Henderson Team
Very good product but the written…
Very good product but the written instructions could have been more comprehensive rather than relying on a video. Some of us are not used to watching videos while we are trying to install something!
5 February 2025
Reply from P C Henderson
Hello,
Thank for the review and feedback, we have both written and video instructions for the Double Top system as some people do prefer a visual. Apologies if you did not find the instructions clear enough. We are always on the end of the phone if any clarification is required
P C Henderson Team
Reply from P C Henderson
Hello,
Thank you for the 5-star review, we really appreciate you taking the time. It is great to hear everything was good with the new lock for your Henderson garage door.
P C Henderson Team
Really helpful in supplying replacement…
Really helpful in supplying replacement sliding door mechanism although which I required needed help finding on website. Prompt delivery.
29 January 2025
Reply from P C Henderson
Hello Stephen,
Thanks for the 5-star review, we really appreciate you taking the time. It is great to hear we were able to help you find what you were looking for on the website and that you were pleased with the delivery time.
P C Henderson Team
Reply from P C Henderson
Hello Eli,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were happy with the quality of the products and speed of delivery when ordering parts for your Henderson garage door.
P C Henderson Team
Very good product always use for…
Very good product always use for sliding MDF internal doors
15 January 2025
Reply from P C Henderson
Hello Jamie,
Thanks for taking the time to leave us a 5-star review we really appreciate it, it is great to hear you are happy with the product. If there is anything we can improve on to get 5-stars next time please let us know. We welcome all customer feedback to help us improve.
P C Henderson Team
Reply from P C Henderson
Hello Martin,
Thank you for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were happy with both the delivery and the product when ordering a new lock body for your Henderson garage door.
P C Henderson Team
Husky 40 kit poor quality
I don’t like to leave low reviews, but I must say I am disappointed with the quality of the Husky 40 folding door kit. The instructions are minimal and do not cover big issues that can arise around not having the rail mm level, which can happen if a ceiling is slightly out. I had to work this out myself as support wasn’t there.
The fittings are poor quality and plastic, meaning they can twist quite easily and I had to buy a spare. Other Husky kits have moved onto metal fittings and wall mounted bottom pivots, which tells me this kit is outdated. It’s a lot of money to spend on a couple of pieces of folded steel and some cheap plastic fittings. I have it working but I wouldn’t recommend it.
14 January 2025
Reply from P C Henderson
Hello Richard,
Thanks for taking the time to leave a review and for the feedback. We appreciate all customer feedback whether good or bad as it shows us what we do well and where we can improve. The Husky40 however is a very long standing tried and well tested product, you are correct it has recently been changed to a new Huskyfold30 system with metal parts but that was not due to any quality issues, it was a change in the range of products we offer and the 40kg in the Husky had been replaced by a new Roomflex40 system that requires no bottom channel which we found from customer feedback people did not want as they wanted a seamless flow between room. We did speak on the phone regarding your issues and you kindly sent a video which was shared with our technical team, who advised the issues you had came across were due to the bottom channel of the system not being installed. The Husky40 system is supplied with and must be installed with the bottom channel. As mentioned above one of the reasons we replaced the system as customers prefer no channel in the floor. Please accept our apologies if you were disappointed in the instruction or help offered. i am pleased to hear you were able to resolve the issues and install the system successfully.
P C Henderson Team
Product received on time
Product received on time. Parts fitted. Nothing to complain about
12 January 2025
Reply from P C Henderson
Hello Mr & Mrs Lockhart
Thanks for taking the time to leave us a 4-star review, we appreciate it. It is great to hear the parts for your Henderson garage door arrived on time and that you were able to install without issue.
P C Henderson Team
Item cost £7+ but then vat was added
Item cost £7+ but then vat was added. Postage was £6.00 and then vat was added to that also. So an item costing £7+ ended up costing over £16. Most traders now add vat to the price they advertise and, although I haven't checked current prices, £6 seems excessive for such a small item.
On the plus side delivery time was very good.
10 January 2025
Reply from P C Henderson
Hello Michael,
Thanks for taking the time to leave us a review and for the feedback. On the subject of the VAT, the website product pages do clearly state "Excl VAT" the next page displays the price including VAT. The carriage charges on the website are predetermined by postcode not by item, so i can understand when you are only ordering a small part the carriage may seem excessive, however to speed up delivery we try to send via DPD where we can rather than have a delay with Royal Mail and the carriage charge even on a small item is barley covered in the £6.00 costs.
P C Henderson Team
Henderson’s know customer service - fantastic!
What a revelation, a company which replies to emails and that’s not all. It’s a company that replies quickly.
Great service and help. After the first experience, I returned and bought a door handle and lock, more expensive than online retailers but with individual help and service. Thanks!
7 January 2025
Reply from P C Henderson
Hello Eric,
Thank you for the 5-star review it is really appreciated. It is great to hear you were happy with the service you received when looking for a new handle for your Henderson garage door.
P C Henderson Team
Great product
Great product (Husky 100) which works really well. Instructions are comprehensive with downloadable .PDF drawings (even .dxf and .dwg files for importing into CAD software) and there's a great installation video available online. Very pleased with the product.
12 January 2025
Reply from P C Henderson
Hello Paul,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. WE are pleased to hear you are happy with both the product and the information that we have available to customers.
P C Henderson Team
Reliable and fast
Very pleased with service, my order was delivered swiftly with all the necessary easy to understand instructions.
10 January 2025
Reply from P C Henderson
Hello Andy,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. It is great to hear you were pleased with the service and delivery when ordering a new hand transmitter for your Henderson garage door.
P C Henderson Team
Delivered quickly.
Cones arrived well packaged and in good time. Not been Installed yet so can't comment on them yet.
8 January 2025
Reply from P C Henderson
Hello John,
Thanks for leaving a 5-star review we really appreciate it. It is good to hear your cone and cables for your Henderson garage door arrived quickly. I hope the installation goes well and your door is back to good working order soon.
P C Henderson Team
The replacement handle is ok
The replacement handle is ok, although the handle feels quite loose in its housing, so the castings are not to the highest standard. My old Henderson garage handle was of a higher quality and maybe 30 years old. It works fine however. The main problem was the communication. I got no immediate purchase confirmation until 3 days later when an email just said the order was “confirmed”, but nothjng about dispatch or arrival dates. After 6 days I contacted Henderson who said there were delays with Royal Mail. No tracking data was available. 7th day I finally got a a message from Royal Mail saying it had been collected, but no delivery date. I think the lesson is that Royal mail are very bad these days, but Henderson failed to confirm my purchase straight away and failed to give any notice of dispatch.
4 January 2025
Reply from P C Henderson
Hello Alan,
Thanks for taking the time to leave us a review. I just wanted to respond to some of your points. Firstly on the confirmation and delivery. This has been explained on a telephone call but as your comments are public and quite negative i want to cover the points again, The order was placed on the 4th January 2025, which was a Saturday, our working hours are Monday to Friday, The order was confirmed to you on the Monday the 6th when we were back to work, that was 2-days not 3-days, under normal circumstance the order would have left us that day, however due to the snow we had there were a number of people unable to make it to the office that day, and the order left on the next working day Tuesday 7th January via Royal Mail First Class post. This was also explained when you called. As a rule we find Royal Mail to be quite good and most orders as you will see from numerous 5-star reviews below arrive promptly, however once the goods leave here then it is in the hands of Royal Mail and depends on your local service. Again, the adverse weather we experienced could have affected that. We do not send tracking for items sent in the mail as it is not possible unless we send signed for or special delivery, or via a carrier which would mean we would need to increase prices which we try our best to avoid. I can only apologise for the delay you experienced on this order. Regarding the quality of the handle, we have no other mention of this from customers, the lock handles we supply are a solution for a very old door, they are for pre-1992 doors so doors at least 33 years old. The majority of customers are pleased to be able to purchase a part for a door that old. We have not made or sold doors since 2008 however still offer a selection of spare parts, even for the pre-1992 doors to enable customer to repair rather than replace the whole door.
P C Henderson Team
Ordered a pocket door system 2 weeks…
Ordered a pocket door system 2 weeks ago and it still hasn’t arrived! I won’t be ordering again.
28 December 2024
Reply from P C Henderson
Hello Olivia,
Thanks for taking the time to leave us a 2-star review, you placed your order on the 28/12/24, our website showed and advised of your Christmas break and that we were not back until 02/01/25. On our return to work on the 2nd January 2025 your order was processed and an order confirmation was sent showing a despatch date of the 10th January, you were also advised by email that day that the system is not stock and is made to order with a 5-7 working day lead time. We have however failed on that as the order did not ship Friday as planned, i will speak to production and see what the hold up is and will get back to you via email today.
P C Henderson Team
We still haven't received the goods…
We still haven't received the goods despite being told they were out of stock but more expected the following week
5 November 2024
Reply from P C Henderson
Hello David,
Thanks for taking the time to leave us a 1-star review. Apologies again for the extended delivery time, however we have corresponded since we advised that we hoped to have the handsets the next week to advise there had been a further delay. The delay is due to a supplier and also the fact that one delivery to us was lost by the carrier service, so more handsets had to be sent to be coded for the Henderson garage door systems. I will contact the supplier again today and will update you via email rather than on a public platform.
P C Henderson Team
Great customer service…
Great customer service from staff member identified the parts that were needed. Because the old component failed shortly before Christmas I received the replacements in time to allow me to make my bi-fold doors fully functional once more.
Well done and many thanks 👏
19 December 2024
Reply from P C Henderson
Hello,
Thanks for taking the time to leave us a 5-star review. It is great to hear you were happy with the customer service received and that you have your bi-fold doors fully functioning once again.
P C Henderson Team
Helpful and courteous
9 December 2024
Reply from P C Henderson
Hello Donald,
Thank you for the 5-star review we appreciate it and it is great to hear you were happy with the service when ordering new handsets for your Henderson garage door.
P C Henderson Team
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