Paving Direct Reviews 3,998

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their quality and attractive appearance. Many appreciate the smooth ordering process and prompt delivery, often noting that items arrived on time and in good condition. The service is frequently described as fantastic, with helpful staff providing good communication and efficient resolution of issues. However, some customers experienced issues with delivery, including delays, incorrect items, or damaged goods upon arrival. A few also reported difficulties with communication regarding order status and delivery schedules, leading to frustration and inconvenience.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and rapid delivery,... See more

Product

Reviewers mention positive feedback about product. Many customers are very pleased with the product quality,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, with some praising... See more

Service

Users describe positive interactions with service, highlighting efficient service, rapid delivery, and good... See more

Quality

Customers generally had positive experiences with product quality. Many reviewers praised the good quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next work... See more

Company replied

Rated 4 out of 5 stars

Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep roa... See more

Company replied

Rated 4 out of 5 stars

Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.

Company replied

Rated 5 out of 5 stars

We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... See more

Company replied


Company details

  1. Garden Center

Written by the company

Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent price great customer service…

Excellent price great customer service delivered really quickly

7 October 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your great review! We’re delighted you were happy with the price, service, and quick delivery — exactly what we aim for.

Rated 5 out of 5 stars

will use again for next project

great product, good price, fast delivery, helpful staff

6 June 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your great review! We’re delighted you’re happy with the product, price, and service — we look forward to helping with your next project.

Rated 5 out of 5 stars

Excellent product

Excellent products and great customer service, delivrry was perfect

7 October 2025
Paving Direct logo

Reply from Paving Direct

Thank you for your great review! We’re delighted you were happy with both the product quality and delivery — exactly what we aim for.

Rated 5 out of 5 stars

Easy to order and quick delivery and…

Easy to order and quick delivery and good quality slabs

7 October 2025
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Reply from Paving Direct

Thank you for your great review! We’re delighted you found the process easy and the slabs arrived quickly in perfect condition.

Rated 5 out of 5 stars

Excellent service

Excellent service. Good quality paving slabs and quick delivery. No problem with delivery or broken slabs. Would certainly use Paving Direct again.

7 October 2025
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Reply from Paving Direct

Thank you for your fantastic review! We’re delighted you were happy with the quality, delivery, and overall service — we’d love to help again soon.

Rated 4 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Easy ordering and great delivery. The slabs are sturdy and look great when laid. Very heavy and robust too

7 October 2025
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Reply from Paving Direct

Thank you so much for your kind review — we’re delighted you’re happy with the slabs, delivery, and overall experience! We’d love to know what more we could do to make your next experience a 5⭐ one. Your feedback helps us keep improving.

Rated 5 out of 5 stars

Very helpful and delivered on time and…

Very helpful and delivered on time and a good price. Knowledgeable customer service

7 October 2025
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Reply from Paving Direct

Thank you for your kind review! We’re delighted you found our team helpful and knowledgeable, and that delivery and pricing met your expectations.

Rated 5 out of 5 stars

My order was quickly processed and…

My order was quickly processed and delivered in the time stated.
The driver was very courteous and helpful,and placed the savings where I required them to be.

7 October 2025
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Reply from Paving Direct

Thank you for your great review! We’re delighted everything went smoothly and that our delivery driver provided such helpful service.

Rated 5 out of 5 stars

Excellent service from paving direct

Excellent service from paving direct. Delivery guy was really good. Got them as close to the house as he could. Ordered two pallets of mint sandstone slabs and a pallet of edging stones. Which look great. I think four had broken in transit. Which I expected a lot more would be damaged to be honest out of 40 sqm. But they are packed well in a heavy duty crate. The edging stones varied quite a bit in thickness. Which was a bit annoying. But I was using them as an edging on a raised patio. Which is not really what they are supposed to used for. But it all worked out well. Thick ones at the front, thinner ones behind. All in all, super happy. Will be ordering more

7 October 2025
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Reply from Paving Direct

Thank you for such a detailed and thoughtful review! We’re delighted you’re happy with the sandstone and edging stones, and it’s great to hear delivery went smoothly. We appreciate your understanding regarding the natural thickness variation — that’s part of the charm of hand-cut stone, but we’re glad it worked out beautifully for your project. We really appreciate your kind words and look forward to helping with your next order!

Rated 5 out of 5 stars

I found Paving Direct a great company…

I found Paving Direct a great company to deal with. Ordering was easy and communication was good. Everything went smoothly from beginning to end. I would recommend

7 October 2025
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Reply from Paving Direct

We're delighted you found the process smooth and communication clear — we really appreciate your recommendation.

Rated 5 out of 5 stars

Great service arrived quickly and…

Great service arrived quickly and really pleased with the slabs just what we wanted would recommend

7 October 2025
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Reply from Paving Direct

Your kind words mean a lot to us! We aim to make the whole process as easy as possible — glad to hear we achieved that for you.

Rated 5 out of 5 stars

THEY ARE BOSS …

Unreal communication throughout from helping with the order to 1st class delivery always so helpful with all the questions I asked they answered them all

7 October 2025
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Reply from Paving Direct

Wow — thank you! We absolutely love this feedback. Our team will be thrilled to know their communication and support made such a difference.

Rated 1 out of 5 stars

Shambolic

Company refused to deliver to site unless paid an extra £400. Company then ‘forgot’ to process the order meaning an extra 2 week wait for materials. Shambles. Would never use them again.

7 October 2025
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Reply from Paving Direct

Hi Mark, we’re sorry for your experience of your August order. Our delivery team were unable to access your address with a standard vehicle. In such cases, our policy is to either refund the order or offer a specialist delivery at additional cost. We regret this caused inconvenience and delays.

Rated 1 out of 5 stars

2 pallets of flags turned up…

2 pallets of flags turned up contemporary gray we laid the first pallet but on opening the second they were a completely different colour. Rang several times and couldn’t get through eventually I got a response on email. Sent another pack of flags out and most of them were broke. As they use an independent courier it took about another week to collect the flags then sent out another 2 packs which again were a lot lighter so the customer who we were carrying out the job for told us to take up the flags originally laid which she wanted and put these flags down as she had had enough waiting. In my opinion I told the customer the flags in the first place seemed very expensive for what they were £50 per square metre All in all it cost me a lot of money and found it very difficult to get hold of anyone to rectify problems.

7 July 2025
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Reply from Paving Direct

Hello Liam, thank you for your feedback. This order dates back to May, and we did arrange replacements to resolve the colour variation issue you reported. We’re sorry for the inconvenience and delays caused by the courier and hope the final replacements met expectations.

Rated 1 out of 5 stars

My experience with this company was terrible

My experience with this company was extremely disappointing. Many of the slabs I received arrived broken or damaged, and getting a refund was unnecessarily difficult and time-consuming. The customer service was unhelpful and made the process far more stressful than it needed to be. Based on my experience, I would not use this company again and would urge others to be cautious before ordering.

7 October 2025
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Reply from Paving Direct

Hi, we’re sorry to read that you were disappointed with your order from May. We did arrange replacements to resolve the damage you reported, but we understand the process took longer than expected. We apologise for the frustration this caused.

Rated 4 out of 5 stars

Replaced damaged slabs quickly

Delighted with the colours and sizes, the slabs fitted together well. Issue with broken /damaged slabs, the situation was rectified quickly and all damages / broken slabs were replaced

16 July 2025
Unprompted review
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Reply from Paving Direct

Thank you for your lovely review! We’re so pleased you’re happy with the slabs and that our team could resolve the issue quickly for you.

Rated 5 out of 5 stars

One very happy person.

We have been waiting a long time to find the right contractor to resurface our 500 metre drive and with Paving Direct we found them. The team of 9 guys with plant & equipment completed the work in 3 day. Amazing, so very pleased.

7 October 2025
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Reply from Paving Direct

Brilliant feedback — thank you!

Rated 1 out of 5 stars

Why send samples for paving you can’t get…

I ordered three samples, paid, then tried to order the one that was the most suitable… only to be told they were having difficulty sourcing the paving… and they were unlikely to get it in… so time and money wasted!

9 October 2025
Paving Direct logo

Reply from Paving Direct

Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct

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