Ammaari Stones Reviews 700

Posted a 1 star review previously as I placed an order but my order was not actioned (I had paid for it). Chased many times. Told my order was somehow missed and would be delivered too late for us so we would like a refund. Have now emailed and phoned. Phone not answered. Emails just get standard response saying they will respond in 72 hours. No refund issued. Not acceptable.

Ammaari what can I say ! You were right there at the start of my project and there at the end, and even when I needed more slabs it wasn’t any problem getting them to me asap .
Thanks for all you’ve done for me,
for your service, delivery , quality and assistance.
Many thanks.

M J Watkins

Decent price. Delivery as advertised and on time. Goid quality product

I ordered before I read reviews and then panicked after reading so many bad reviews. But I shouldn’t have because they were absolutely great so I felt like I had to leave a review. They gave me a delivery date, the delivery company didn’t turn up on that date and cancelled it after 7pm, without even telling me but, Ammaari Stones staff liaised with them to get it delivered the next day and kept me informed with the times. 1 slab was missing from my order and 1 was broken, out of 36 slabs and they sent two more slabs within the next week. The cheapest place for the porcelain slabs I wanted and brilliant customer service skills throughout, I have recommended them to my friends and family. My mum is placing her own order this week. Very pleased with the service and quality.

Good customer service - really helpful and a competitive price - also they managed to get me a delivery on the day of my choice. Slabs were carefully packaged with no damage

Great customer service, order arrived on time, easy to get through to and a great price, would definitely recommend 👍

Absolutely good service start to finish and a very good price , on time delivery.
Snd very pleasant to deal with .
5 star service .
Thank you

Great product at a great price. First time using Ammaari Stones and just ordered again. Delivery was on the day I had asked for and no problem from the diver. Steve @ S.A.W Landscapes

Been supplied by Ammaari Stones for the past 5 years and I couldn’t be happier; they’ve helped me when I’ve been in some tight spots and super reliable with their delivery times and extensive knowledge on their products

I’ve ordered Milan grey cladding stones from Ammaari stones, which I am absolutely delighted with. Unfortunately 2 boxes were broken so I spoke to Joseph who has sent a replacement to my address, free of charge. Excellent customer service. The product is lovely and although the patio isn’t finished yet. It’s looking fantastic.

It's totally fraud am warring clients not to deal with this agent they sold me used scrap bricks and refused to return all my cost they deducted £150 now I d9nt want money i just warring clients not to deal with this agent pleas

Really disappointing to have to write this but the staff at Ammarri Stones came across as friendly and professional. That was when they were telling lies. When it came to acting on their false promises they back tracked on everything they had said and left us disgusted.

We were delivered a mixed coloured batch of porcelain patio tiles. We contacted ammarri and they said they were sorry and we should have been told, they said it was all their fault and they would reimburse us for the cost of rectifying the damage done.

We paid the contractor and provided the invoice, they agreed to pay.

This went on for months, various blagging and delaying tactics used including saying, yes we have the payment agreed it will be with you by the end of the week (they said this one twice)

Finally after months of BS they sent a blatantly fabricated email that actually showed they’d been lying the whole time and claimed they would not pay because the tiles had not been checked at the time of delivery

Literally months of lies and false promises ending in them pulling a stunt. Cringe. Embarrassing.

Stay away from Ammarri.

No doubt they will write a cringe reply on here saying a load of bull sh*t

We won’t be using them again and we will be sending the email evidence to the small claims court.

So far the customer service has been fantastic and I’m looking forward to receiving our slabs. Thank you.

I recently placed an order for black Indian Limestone and my experience with this company was nothing but appalling. Firstly, some of our stones arrived broken; the company did actually replace them without much hassle. When the replacement batch arrived, they sent a completely different coloured slab (which, when laid by a different company, was wet, so the colour difference wasn’t obvious at all). Once the stones dried out, all stones were black and one was light grey; it stood out like crazy. When we contacted Ammari Stone, they told us to clean the grey slab, which obviously wouldn’t have made it black to match the others; they then accused me of lying about this problem. After weeks of back and forth, they were completely refusing to do anything apart from refunding us £20 for something that has cost us £800 to buy and lay; they blocked my personal phone number, so I had to ring off other people’s phones. I got advice from Trading Standards, and they refused to listen or act on any of their advice.
What they don’t make clear to their customers is that they have a 7.5% tolerance. You can order your stones, and they don’t accept responsibility for broken or damaged stones under the 7.5%; this has left us completely out of pocket and caused a lot of stress emailing/ringing them, speaking to Trading Standards, and getting workmen back out.
I will NEVER use this company again and advise everybody not to use this company too. Unless you want broken stones, no accountability from them, and to be left out of pocket…
I would have given 0 stars if I could.

I was ordering paving online and considered a few suppliers. Prices were quite similar , but I've been stung in the past ordering online and quality of product was far from what was showed in the photos so my approach this time was one of caution. I called few companies including Ammaari Stones. I spoke to a gentleman called Kieran who answered all my questions. His knowledge and guidance was fantastic ,which helped me select my product. I went for kandla grey porcelain paving and oh boy this looks amazing. Delivery came on time; quality of the product is fantastic. My landscaper commented this is better quality than most porcelain products his worked with. I called Ammaari again for advice on grout, which i eventually purchased from them, delivered on time and looks absolutely amazing. My experience with Ammaari start to finish has been amazing.

This is the second time am buying from Amari stone and there is no complaint at all so I can give my guarantee to any person who want to order from Ammari stone without any problem it’s 10 on 10

All the staff were an absolute pleasure to deal with. They were very experienced and able to give great advice and recommend excellent products. They checked stock and were able to provide an accurate swift delivery date. Overall a great shopping experience.

High-quality customer service played a pivotal role in our pleasant experience as we meticulously planned the layout of our garden. Kieran's expertise guided us in selecting the most suitable colors and tiles for our outdoor space. Our sincere appreciation for the exceptional assistance provided.

As you’ll see from other reviews, they will absolutely send you broken and damaged slabs and then refuse to remedy it. Apparently ‘up to 7.5% damage tolerance’ applies, so more than 3 slabs from my pallet of 42 have to turn up smashed before they will refund ANY. I had exactly 3 damaged, but I was nice enough to say I only needed 2 and I’d let the other one go. They still wouldn’t do anything about it. You have to check every single slab while the delivery driver is still stood there. You have to upload photos to their website of the damage, but the website can’t accept iPhone images. You have to do all of this within 48 hours. Everything is geared up against you. They also charged me twice when I ordered them, leaving me £492 in the red for a few days before I could get it refunded. Do not order from this company.

Ammaariestones response was as expected - unhelpful. Their T&C smallprint intimates that they will sell you some slabs (albeit less than you paid for) - some will be broken, chipped and quality will be inconsistent. Bearing in mind you can't inspect the slabs without full removing the "cling film" wrapping and removing from the pallet. I order to return the product you have to fully re-pack as delivered (not feasible), arrange collection at your own cost and then pay a 25% re-stocking charge! I can't re-assess my rating because I am not permitted to reduce from a 1 star. If Ammaari wish to respond further I will post images of the extent of the poor quality of the product delivered.

One broken slab and several chipped in 8 sqm limestone patio pallet. 3 slabs missing so quantity received was short. They did respond but referred to their small print regards some broken slabs being acceptable and claimed that the quantity delivered was correct although numbers of slabs are not provided at time of order. I am a QS by profession so am fairly capable of
measuring areas!