Passenger Reviews 

50,819
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items are well-made, durable, and often exactly as described. Many appreciate the efficient delivery service, with orders often arriving quickly and well-packaged. The overall service, including easy ordering and helpful sizing guides, also receives positive feedback from many consumers. However, some people were dissatisfied with issues related to order fulfillment, such as missing items or incorrect products being sent. Additionally, a few reviewers experienced orders not being delivered at all, or refunds being issued without clear communication or explanation.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing delight and satisfaction... See more

Service

Customers consistently report positive experiences with the service, often highlighting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with my order from Passenger. The quality of the clothing is excellent, and everything was exactly as described. The items fit well, feel really comfortable, and are clearly... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,819)

9,872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering

Easy ordering, amazing choice of colours.
Great quality goods and loving that a tree is planted for each purchase.
Quick dispatch and delivery.

22 June 2026
Passenger logo

Reply from Passenger

Hello Moira,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We’re so glad we could deliver great quality, vibrant colours, and lightning-fast shipping straight to your door. Plus, knowing there's a new tree growing out there thanks to your order makes it even better

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Was worried about buying on line…

Was worried about buying on line without a tactile experience, but no problem! (2 orders). Good designs and attention to design detail.

22 June 2026
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Reply from Passenger

Hello John,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Was worried about buying on line without a tactile experience, but no problem! (2 orders). Good designs and attention to design detail.

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Love Passenger clothes

Love Passenger clothes, and always good service, so I’m happy!

22 June 2026
Passenger logo

Reply from Passenger

Hello Jo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you love Passenger clothing and you always receive good service!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Very good products and service

Very good products and service

19 June 2026
Passenger logo

Reply from Passenger

Hello Greg,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you found our service and products were very good!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Great quality and all round service

Great quality clothing. Was looking for something a bit different and Passenger fits the bill. Love the patterns. Quick delivery. Another good all round thumbs up from me.

22 June 2026
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Reply from Passenger

Hello Tamantha,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you found Passenger when you were looking for something different. We are glad that you love the patterns we offer and its great to hear that delivery of your order was quick.

Thanks again,
Jess
Passenger Team

Rated 4 out of 5 stars

Love the organic cotton items and wish…

Love the organic cotton items and wish there were more of them rather than the recycled plastic clothing. Nice colour options too and would like to see more colours available.

22 June 2026
Passenger logo

Reply from Passenger

Hello Deborah,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you love the organic cotton items and you also like the colours we offer.

Thanks again,

Rated 5 out of 5 stars

Very good prices and great range

Very good prices and great range. Delivery was good to Ireland

22 June 2026
Passenger logo

Reply from Passenger

Hello Maher,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you feel our range and prices are very good! Its also nice to hear the delivery to Ireland was good

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Just the cap I have been looking for.

Just the cap I have been looking for. Well made from quality fabric and good fit. Also with bonus of eco credentials and lovely to have cardboard packaging with no plastic. Easy ordering and delivery.

22 June 2026
Passenger logo

Reply from Passenger

Hello Ann,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so great to hear the cap you purchased was just what you were looking for and you feel it is made using quality fabric and its a good fit!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Lovely trucker caps

Lovely trucker caps, arrived on time and packaged really well.

22 June 2026
Passenger logo

Reply from Passenger

Hey Mark, 

Thank you so much for your lovely feedback! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Quick and reliable delivery

Quick and reliable delivery. I particularly appreciated that they ship from within the EU to EU customers.
The clothes are good quality and the customer service is really helpful.

22 June 2026
Passenger logo

Reply from Passenger

Hey Felicia, 

Thank you for your lovely review, as well as the feedback on our new EU warehouse! 

Best wishes, 

Harrison
Passenger Team

Rated 3 out of 5 stars

I thought the front forhead rim was…

I thought the front forhead rim was padded I was wrong ..not really what I read or wanted .

22 June 2026
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Reply from Passenger

Hey Karl, 

I'm really sorry to hear about this! 

If the item is in like-new condition with tags, please use our dedicated returns process to get the item sent back for a refund. 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Doesn’t disappoint.

Delivery was amazingly quick and sensitive packaging was appreciated. I ordered three pairs of shorts for choice and keeping the lot! Great quality and super comfy!

22 June 2026
Passenger logo

Reply from Passenger

Hey Carol, 

Thank you for your lovely review and we hope you enjoy your new shorts! 

Best wishes,

Harrison
Passenger Team

Rated 5 out of 5 stars

Easy ordering and fast

Easy ordering and fast, efficient delivery.

22 June 2026
Passenger logo

Reply from Passenger

Hey Heather,

Thank you so much for your feedback! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Nice boxy shape sweatshirt. It’s a lovely rose pink colour. Great quality as always from Passenger. I am a 12/14 and I bought the medium. Perfect fit with a bit of room too.

22 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for the lovely feedback! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great shirt

Great shirt, perfect fit, quality of the shirt is excellent lovely soft brushed cotton. Quick delivery a pleasure to deal with this Company. I have quite a few items from this Company and every item is of good quality will certainly buy more items.

22 June 2026
Passenger logo

Reply from Passenger

Hey there, 
Thank you for such a lovely review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

love the clothes

love the clothes. very good . carnt fault it.

22 June 2026
Passenger logo

Reply from Passenger

Hey Ally, 
Thank you so much for your lovely review! 
Best wishes, 

Harrison
Passenger Team

Rated 3 out of 5 stars

Quality can be better!

The design is nice and the fit is good, but there is room for improvement in the overall quality. The fabric feels somewhat below expectations, and there was noticeable excess ink residue on the shirt, which should have been better washed out before the product was shipped. With better quality control in these areas, the overall experience would be much better.

22 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your review and I'm sorry to hear that the quality wasn't as expected! 

For further assistance with the issues, please reach out to our customer service team :)

Best wishes, 

Harrison
Passenger Team

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