Peopletree Reviews 171

Nothing for 12 days and my e-mail came back. Very worried now, that I will never get the order and my money back. Asked my bank to refund now. They must be in trouble.

Similar to other's experiences, I had an order in August 2023 and returned 2 items which I never received payment into my account for. Seems like they have gone into liquidation but their NL based office is still running. I sent multiple emails and received a bounce back each time, I also tried via the website and still nothing.

I've shopped with People Tree over the years and never had any problems... Until July 2023. I ordered 2 dresses but had to send them back because the fabric was really thin and they didn't fit properly. More Primark than People Tree quality. At the end of July, I noticed that the refund had not been processed and emailed People Tree.

On July 31 I got a reply from the company Director, he said that their customer service specialist had had to leave the company at short notice and that “we are working through the backlog of outstanding issues as fast as we can to ensure that nothing gets missed whilst we recruit and train someone else.”

Fast forward to September. A large letter landed on my doormat informing me that People Tree UK has collapsed into administration and listing me as one of the creditors. Unfortunately, I paid by debit card and never got my money back.

The reason I’m posting this review is because I can see that their European website is still running and I saw two reviews from EU customers who ordered but never received anything. DO NOT ORDER!!! The European website hasn’t been updated for months. If you look at T&C’s, you’ll see that the website is operated by People Tree Ltd, a company registered in the UK under number 02949366, whereas orders are fulfilled by People Tree Enterprises BV, a company registered in The Netherlands under KVK 82275602.

People Tree Ltd, registration number 02949366, is the company that entered administration last September. How can a company that is being liquidated operate a website and forward information about orders to the Dutch arm of People Tree? You can find Opus Restructuring Llp (their liquidator) details on Companies House should you wish to contact them.

If you’re reading this and are EU based, please spread awareness so that unsuspecting customers wouldn’t be placing new orders on the Dutch website! On September 27, 2023 The Guardian wrote that “People Tree’s European website is continuing to operate, with a note promising that shipping to the UK will begin soon, but former insiders said the European operation’s only employee was being made redundant and it was not clear how trade would be able to continue as the buying and marketing had been run from the UK.”

The same happened to me as i can see happened to multiple people here. I placed an order, it's been three weeks and I've gotten nothing but the order confirmation. The money was taken from my account, but I haven't gotten my order. I've had great experience with people tree in the past, with high service and really great clothing, so I never thought this would be different.

Update: I did get the pants, and they are amazing, but still very strange not to hear from the site, npt even when my product arrived.

I placed an order on Nov 13th.
I received the confirmation email, and my bank account was debited.
However, I never received my order.
They don’t reply on instagram and both emails people and pr can’t be reached.
I linked this brand and I have previous products so I never thought to look for reviews. I wish I did. I juste gave them 50,50€ for nothing, and that includes the delivery cost !!!!! I’m pissed.

Wish I had seen these reviews, I too placed an order which was returned. They are happy to take your money but when it comes to refunds NO refund received, no telephone number and they don’t respond to emails! AVOID

Do not buy from this firm, they have gone into administration!! I don't know why their website is still up and running.

like others, the item was returned some time ago but no refund was issued. There is no correspondence from the company despite many attempts to contact customer services.

I have just received report detailing me as a creditor, the company has gone under. Do not order anything as you will not receive it!

Similar to other reviews, I'm waiting for a refund. I returned items on July 17th and have had no response from People Tree despite chasing them several times. They don't respond to emails and there doesn't seem to be a contact number. So disappointing as I've bought clothes from them in the past and have never had any problems before.

Same as others I foolishly ordered twice! 🤦🏼‍♀️ so now waiting for 2 refunds! I am very disappointed.

Same as many others here - returned part of an order in July and still not received a refund.
Have emailed them, and messaged on social media - nothing. Next step is to try to claim back via the bank.

It's to do with refunds. I'm worried that they are in finacial difficulty. Like previous reviewers, returned 3 items in July and had no refund, no reply to emails and phone number unobtainable. Not very ethical to ignore your customers. Sounds like they are in trouble. Will not order with them and advise others likewise.

I won't shop here again. Historically good service and well made items that I've loved. However, I have had to chase for refunds and wait months for them to come through on the last two occassions and now I am still waiting for a refund for items I returned in May after they shipped me the wrong thing. They haven't responded to my emails. I have now raised a dispute on PayPal. Very disappointing.

Do not order! Company has massively gone downhill. I sent a return back in August, and company is ignoring my emails/Instagram messages. Luckily I purchased via Paypal, so I am getting back my refund back from them. Disappointing because this used to be a great company.

Absolutely no response from customer services despite repeated emails for 4 weeks now. Their sizing is ridiculously wrong so I returned some clothing. I have proof of returns but no refund. Will I ever get a refund? Seems unlikely judging by the other reviews

I am very disappointed in this company. I made a return for one of the items I'd ordered back in July. The return was received on 20th of July but Peopletree did not acknowledge the return or let me know that a refund was being processed.

I contacted them by email as that is the way they said to be contacted. However I received no response. I eventually messaged them on Facebook and was told that they were working through their emails. There was no follow up from this whatsoever. I tried using Resolver to escalate this and still no response. Eventually after reading a recommendation on Instagram I raised a dispute with PayPal and got my refund.

I have no idea what's going on with this company but I'm not happy that they're accepting and sending orders fine but seem to have no customer service whatsoever.

I returned goods on the 11th of August and like that have always adored their clothes. No response to emails and UK phone number isn't working. Will I need to go through the ombudsman to get this sorted. I am owed £200 sterling and am loathe to buy from them again. Bitterly disappointed with this service or lack thereof and at a loss as to why it's happening!!

No refund. No response. This company is disintegrating and shout not rightfully be trading any more. So much for ethical trading.

NO refund, no communication, do not buy from them

Sorry to be another person with a bad experience of People Tree. No refund received for clothes returned in June, no response to my multiple emails. I did get an initial response which said their Customer Service representative had left and to bear with them… asking me to email them to prompt them!! Then no replies at all. I even sent a formal letter via recorded delivery to their offices which has been returned. I’ve had good experiences with People Tree in the past but can only urge people not to buy from them now.