Ordered late morning on a Friday. Delivered to small town Saskatchewan mid day Monday. Decent price and fairly easy to install. Only issues were electrical fiitngs didn't match and rubber boot cone on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although paying with Paypal to this site did not work and was not notified until I did not receive my package, I had to call to be told they had to unlock the payment, then still did not receive... See more
Company replied
Item arrived on time. But it cost me far too much for delivery. And was upset to find out after purchasing that there an option for pick up locally. This needs to be an openly stated. The fact that it... See more
Company replied
It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
Company details
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Parts Town Canada
Hello Ken,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
speed of the delivery
6 May 2026
Reply from Parts Town Canada
Hello Denyse,
We appreciate your feedback. Thank you for choosing Parts Town Canada!
Sebastian
3D Parts viewer is very helpful and…
3D Parts viewer is very helpful and delivery was prompt and on time.
5 May 2026
Reply from Parts Town Canada
Hello Alain,
We truly appreciate your positive feedback and 5-star rating. We are so glad our 3D parts viewer and prompt delivery were helpful. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Ayad,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Sibylle,
We're glad service and returns were easy. Thank you for choosing Parts Town Canada!
Sebastian
Shipping fee is 60% more than the price…
Shipping fee is 60% more than the price of the product i ordered. for such a small item shipping was extremely high price.
27 April 2026
Reply from Parts Town Canada
Hello,
We appreciate your feedback regarding the shipping cost. We understand your concern about the high shipping fee. Our team is reviewing your order and will reach out to you shortly to discuss your feedback further.
Sebastian
Easy to source the proper replacement…
Easy to source the proper replacement part. Quick delivery.
4 May 2026
Reply from Parts Town Canada
Hello Brian,
We're glad you found the right part easily and appreciate your positive feedback on our quick delivery! Thank you for choosing Parts Town Canada!
Sebastian
The delivery arrived much faster than I…
The delivery arrived much faster than I expected.
Really appriciat it . Thank you.
3 May 2026
Reply from Parts Town Canada
Hello Suthes,
We're happy to hear that your delivery arrived so quickly! We really appreciate you taking the time to leave us this positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Large selection
Parts Town website is easy to navigate, and they have the largest inventory of parts they I've found.
With an account they offer good discounts.
Also, if you need something fast, they have express shipping available at a reasonable rate.
1 May 2026
Reply from Parts Town Canada
Hello John,
We're happy to hear that our website is easy to navigate and that you've found our parts inventory to be comprehensive. We appreciate you mentioning the account discounts and reasonable express shipping rates. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Vonnie,
We appreciate your positive feedback and 5-star rating! We are happy to hear that you consistently receive great service and fast parts delivery. Thank you for choosing Parts Town Canada!
Sebastian
Plenty of stock
Plenty of stock. A little pricey but when you need parts quick cost most times doesn't play into it.
1 May 2026
Reply from Parts Town Canada
Hello Robert,
We're happy to hear that we had the part you needed in stock! We know that getting parts quickly is important, and appreciate your feedback regarding pricing. Thank you for choosing Parts Town Canada!
Sebastian
I am very satisfied with your service
I am very satisfied with your service. Since it's still winter and my children have caught colds, your quick and accurate delivery of the parts made us feel warm and welcome back. Thank you so much!
1 May 2026
Reply from Parts Town Canada
Hello Jian,
We're happy to hear that our prompt and precise delivery provided comfort during this chilly season and your children's colds. Thank you so much for your positive feedback; we appreciate it!
Sebastian
Reply from Parts Town Canada
Hello Attila,
We're happy to hear the ordering process was easy, and your delivery was fast! Thank you for choosing Parts Town Canada!
Sebastian
Fast delivery, fair price
Once my order was in everything was excellent, from initial email stating the order was recieved to the email for a follow on the order.
I received my part within the time line mentioned., fast delivery. Fair Price.
Very satisfied with the overall services
1 May 2026
Reply from Parts Town Canada
Hello Gaetan,
We're happy to hear that you were very satisfied with our services! We appreciate your feedback regarding the order process and the prompt delivery. Thank you for taking the time to share your positive experience.
Sebastian
Reply from Parts Town Canada
Hello Chris,
We appreciate you taking the time to leave us this great feedback. We're happy to hear that you found what you needed with us! Thank you for choosing Parts Town Canada!
Sebastian
Fast, friendly, efficient
With one phone call I was able to talk to someone who was knowledgeable, walked me through how to set up an account online, ordered the part I needed which was delivered in a short time frame to get us back up and running.
29 April 2026
Reply from Parts Town Canada
Hello Nicole,
We're happy to hear that our team provided you with knowledgeable assistance and a quick delivery to get you back up and running. Thank you for sharing your positive experience!
Sebastian
Order parts steady
Order parts steady. Usually get good service. You take the cost of goods out two to three times from credit card and leave me hanging for days. Can we fix that.
29 April 2026
Reply from Parts Town Canada
Hello Donald,
Thank you for taking the time to share your recent experience with Parts Town Canada. Your feedback is very valuable to us as we work to be better each and every day. If there’s anything else we can do to continue improving your experience, please let us know!
Sebastian
Reply from Parts Town Canada
Hello,
We're happy to hear that you had a great experience with our fast delivery and searchable part numbers. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Kent,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
Timely Arrival
28 April 2026
Reply from Parts Town Canada
Hello Eric,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
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