ParkMobile Reviews 

417
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention significant difficulties using the mobile application, noting unexpected charges, automatic subscription enrollments, and problems trying to update active parking sessions. Customers also express immense frustration regarding poor customer service responsiveness, long telephone hold times, and unhelpful support teams when attempting to resolve billing disputes. Some reviewers were happy with how convenient the parking process can occasionally be when the software functions properly during busy events. However, others experienced persistent problems with incorrect zone numbers, unmatching street signs, and unexpected parking fines issued unfairly across different cities.

What people talk about most

Application

Users describe negative interactions with application functionality, reporting that the platform fails to... See more

Payment

Customers expressed widespread dissatisfaction regarding payment issues, frequently reporting unexpected... See more

Customer service

Reviewers express deep frustration and dissatisfaction regarding customer service. Consumers report enduring... See more

Location

Consumers find location to be ambiguous, reporting great frustration with mismatched zone numbers and street... See more

Price

Reviewers highlight deep frustration regarding price, stating that consumers face unexpected fees and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If the app works right, it's good. But so many examples of the company doing tricky and wrong things makes me know the company's management must have an unethical leaning.

Rated 3 out of 5 stars

Convenient way to add parking and extend while at event, but "extend" button does not confirm extension- it adds more parking. Possibly the App could add a "confirm" "accept" or "are you sure" but... See more

Rated 2 out of 5 stars

Park mobile has continued to charge me for 2 vehicles I do not have even though I have removed from app and online. They do not tell you that there is an additional step to removing vehicles and will... See more

Rated 2 out of 5 stars

I went to downtown Columbus, Ohio to meet a friend for happy hour at Hyde Park. She got there and parked in zone 31114 and used the app without incident. I parked right in front of her but could not... See more


Company details

  1. Parking Lot

Written by the company

ParkMobile lets you easily find and pay for parking using our free app or online for over 1 million spaces across the country. Find parking today! Park at on-street zone parking spots, lots, reservation garages, college campuses, airports, and stadium ...


Contact info

3.4

Average

TrustScore 3.5 out of 5

417 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(417)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use, simple GUI, map could probably be a little more responsive but it’s well-suited to its purpose

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Have the ease of adding time to your…

Have the ease of adding time to your parking without worrying about making it back to the machine. I have not figured out yet how to add time to the machine. It says you can do it but I had enough problems fighting the ticket now because of a issue. So you know what I rather deal with this app

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Used app to buy parking but it turned…

Used app to buy parking but it turned out my account was linked to an old license plate different car. This is NOT clear when you use the app - so got a ticket. These people must make hundreds of thousands of dollars every week from this mistake since the appeal process with local city is a big pain in the butt. Perfect example of sneaky tech enshittification !

31 January 2025
Unprompted review
Rated 1 out of 5 stars

ParkMobile in Tampa FL

ParkMobile in Tampa, FL.
We were in town from out of state meeting friends for dinner. We parked the rental car near what we thought was the correct restaurant. Within moments of paying for parking with ParkMobile we realized we were in the wrong location. I have reached out multiple times via emails to see how to be refunded only to receive emails from 'Carlos in Monterrey Mexico' that I need to contact the operators of said parking lot. No one knows who that would be. I called the City of Tampa parking div, and was told I needed to reach out to ParkMobile, the 3rd party.
I am still waiting for a solution.

12 January 2025
Unprompted review
Rated 2 out of 5 stars

Unfair Parking ticket using Parkmobile

We have two cars listed in the Parkmobile app. When we recently used parkmobile, the app defaulted to our other vehicle and we got a parking ticket. When we called the city of Tampa to appeal, they said this happens CONSTANTLY. Of course they denied waiving the ticket (but did reduce fine) even though we had proof of payment.

It would be nice if the app took some sort of ADDITIONAL EXTRA STEP to help users make sure the correct auto tag is being imputed. The reminder in place is not sufficient as evidenced by the city's constant dealing with this issue.

It might be nice to have Infrequent or inexperienced users take a picture or actually type in the tag number or put an extra big RED NOTICE THAT A WRONG TAG WILL RESULT IN A TICKET. I would rather be inconvenienced by an extra step here than to be inconvenienced later trying to unsuccessfully appeal an unfair ticket. And this would help frustrated city workers having to deny all those requests to waive parking fines for this mistake. Maybe you could get more users if you could improve this aspect.

PARKMOBILE APP DEVELOPERS PLEASE TAKE NOTE!! SAVE USERS AND CITY OFFICIALS TIME AND TROUBLE.!!!! COME UP WITH A BETTER WAY TO HELP USERS AVOID MAKING THIS APPARENTLY COMMON MISTAKE.

5 January 2025
Unprompted review
Rated 1 out of 5 stars

I had parked in Miami Beach at location…

I had parked in Miami Beach and there was no freight loading sign where I parked. It was unclear about the other adjacent loading signs. I found that it was loading signs before they put the Parkmobile signs. I had to pay 600$ in towing charges in rip off Miami Beach. This app and its signs on streets are misleading. Don’t trust their signs and park inside the garage instead.m
To add to the misery, I was a visitor and I was asked to pay in cash and first get a rental release letter which obviously can’t get on time. It was horrible ordeal that I had to deal with.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

I love Park Mobile

I love Park Mobile! I like the convenience of paying for parking wherever I may be, opposed to me having to rush to a meter to add coins every three hours!

25 December 2024
Unprompted review

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