ParkMobile Reviews 

417
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention significant difficulties using the mobile application, noting unexpected charges, automatic subscription enrollments, and problems trying to update active parking sessions. Customers also express immense frustration regarding poor customer service responsiveness, long telephone hold times, and unhelpful support teams when attempting to resolve billing disputes. Some reviewers were happy with how convenient the parking process can occasionally be when the software functions properly during busy events. However, others experienced persistent problems with incorrect zone numbers, unmatching street signs, and unexpected parking fines issued unfairly across different cities.

What people talk about most

Application

Users describe negative interactions with application functionality, reporting that the platform fails to... See more

Payment

Customers expressed widespread dissatisfaction regarding payment issues, frequently reporting unexpected... See more

Customer service

Reviewers express deep frustration and dissatisfaction regarding customer service. Consumers report enduring... See more

Location

Consumers find location to be ambiguous, reporting great frustration with mismatched zone numbers and street... See more

Price

Reviewers highlight deep frustration regarding price, stating that consumers face unexpected fees and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If the app works right, it's good. But so many examples of the company doing tricky and wrong things makes me know the company's management must have an unethical leaning.

Rated 3 out of 5 stars

Convenient way to add parking and extend while at event, but "extend" button does not confirm extension- it adds more parking. Possibly the App could add a "confirm" "accept" or "are you sure" but... See more

Rated 2 out of 5 stars

Park mobile has continued to charge me for 2 vehicles I do not have even though I have removed from app and online. They do not tell you that there is an additional step to removing vehicles and will... See more

Rated 2 out of 5 stars

I went to downtown Columbus, Ohio to meet a friend for happy hour at Hyde Park. She got there and parked in zone 31114 and used the app without incident. I parked right in front of her but could not... See more


Company details

  1. Parking Lot

Written by the company

ParkMobile lets you easily find and pay for parking using our free app or online for over 1 million spaces across the country. Find parking today! Park at on-street zone parking spots, lots, reservation garages, college campuses, airports, and stadium ...


Contact info

3.4

Average

TrustScore 3.5 out of 5

417 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(417)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

This app is not user friendly

This app is not user friendly. I got a citation because I I have two vehicles and by default the app selected the wrong one. I payed parking for three hours and still got a ticket. It is upp to you to find the issue and correct it. Bad interface.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

It’s just a great app

It’s just a great app. My only issue with it is the parking attendants that VERY often still issue tickets without checking to see that the car has paid for parking. It becomes extremely frustrating needing to fight the charges made in error. If i had any feedback it would be to some how optimize the lechones the parking attendants are using to scan for cars so that they no longer do this to people. It is problematic. Otherwise i love this app and the park mobile system. Thank you for creating it!!!!

Reginald Gay

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Nice

Nice, it always makes parking easier to find.thank you

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Paid Twice for using parking services

I purchased show tickets to ASO early March and needed to purchase parking tickets too. ASO parking was sold out and they recommended a few available options close by, I chose Midtown Plaza 1360 Peachtree St. NE Atlanta, GA 30309 and paid $18.40 for parking online and was provided the bar code to scan at entry. The email receipt was for ParkMobile. When I tried to enter the Midtown Plaza parking, the bar code did not work. When I pushed the help button, I was told Midtown had nothing to do with the bar code not working and that I needed to take it with ParkMobile. I tried to explain that I chose one of the options provided by ASO and the selection was Midtown Parking address and not ParkMobile, but the operator said that was nothing she could do about it and that I had to take ii up with ParkMobile. I ended taking a new ticket and had to pay $20 more for parking.

After the show, it took nearly 30 minutes to get out of the parking deck because all the other drivers were trying to call the operator to get their parking credit back for having paid online. The issue could have been handled better by Midtown Plaza Parking, and they should have been the ones to take it up with ParkMobile, not the customers who were forced into choosing to park there and automatically processed for payment by ParkMobile. What a terrible experience I would not recommend parking there again.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Very Convenient for parking where you…

Very Convenient for parking where you don’t have to to go feed money to machine bc everything is at your finger tips via phone. It alert you when time is running out so that you can add money to your parking. It’s the best app for parking !!!!

17 February 2025
Unprompted review

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