parkdean-resorts.com Reviews 

Had a fabulous long weekend at southview park skegness only complaint if you can call it that was no net curtains on the windows for daytime privacy, apart from that everything spot on, recommend to friends who are seriously thinking of going. We will definitely be back but for a week this time

We went to Ruda in Devon in August 2021 for 10 days with my wife, daughter and her two boys
We were shown to our lodge which stank of smoke
We asked immediately to be moved and they reluctantly transferred us to another lodge which the manager Fiona confirmed we could remain in, for the duration of our holiday as my eldest grandson does not react well to change
Having unpacked , the manager then phoned and said we would have to move again after 7 days ! When we queried that, as she had originally spoken in front of witnesses , she denied she had said that and if we refused to move , she would get security to physically throw us out !
I said I would welcome being manhandled in front of their other guests and asked to speak to the General Manager . He said he would u in try and allow us to stay for the duration, in the lodge and when asked about the lies and intimidation , he did not deny it had happened and asked that "he would deal with it privately"
He also promised that he would update us daily on where we would be staying
Unsurprisingly , we never heard anything again until we chased him up , when we were told we would have to move AGAIN . So we spent 2 hours packing and then a further 2 hours unpacking which rather ruined one day of our holiday
When I returned home I contacted the CEO who put me in touch with his regional director . He was next to useless and said that he would instigate an internal enquiry . He came back and said that the staff had denied it , but also said that if they had admitted their disgraceful behaviour they would have been liable to disciplinary action , so he expected them to deny it
He also agreed that the General Manager had not defended his staff which he said was interesting in itself. That member of staff who lied to us ,Fiona the manager , is also stated by a previous reviewer on Trust Pilot to have “lied to their face” You wonder why they continue to employ a serial liar ?
He refused point blank to agree any semblance of rebate for ruining one day of our holiday ,and threatening us , lying , and trying to palm us off with sub standard and unhygienic accommodation, saying that we had been re-housed !
The Trust Pilot reviews of this company are so appalling that I am sure many other customers would like to try and get a response apart from the banal bleatings of their customer service team who show no interest in customer service or satisfaction . See their reply below ! It just proves they are not interested in admitting how appalling they are and how devoid of any sense in thinking that I will ever visit again . Avoid this company like the plague if you value your safety ,your security, your health , your holiday enjoyment and getting what you paid for

We are absolutely gutted with our holiday experience. We were so looking forward to our holiday which was brought as a birthday present for my partner. It was our first trip away since the pandemic. We spent a lot of money to get here (we travelled here via air and rented a car). We stayed at Eyemouth in caravan C10 between 13th-17th September

Our caravan was mould-ridden, with mould covering mattresses, headboards and the walls in the double and children’s bedrooms (there is absolutely no way Parkdean staff entering the caravan in-between guests could have missed this), the room smelt damp. Very dusty headboards. There was also mould on the sofas.

We found a sanitary product wrapper on the toilet floor (from a previous guest). There was hard dried faeces stain in the toilet. Stained couches and chairs. Dirty floors, filthy skirting boards, heavily mouldy and rusted shower, shower door not attached properly, wall paper peeling off, rubbish found on bedroom floor, cooker knob broken and heavily littered with cigarette butts at the caravan entrance. Sadly the list was endless and have photo evidence of all the above which I have already sent
To customer relations.

I would question if our caravan was cleaned to any form of the stated ‘Enhanced COVID standard’. I feel the accommodation was unacceptable and dangerous given we are
I’m the midst of a global pandemic.

On-site facilities such as entertainment and menu stock were limited, incorrect and disappointing

However on a positive note the staff at the restaurant were friendly and engaging.

We came to Park dean Eyemouth due to the mostly positive reviews and am shocked we have had such a different experience.

We have had a prompt response from customer service and a partial refund, however sadly the requested full refund was not given as Parkdean feel we should have complained sooner, I feel the matter of the fact is we shouldn’t have been provided such dangerous accommodation in the first place so when I complained is irrelevant.

This review could have been avoided.

I had a phone call from Megan Challaborough park holiday resort to confirm the check in procedure. She was very pleasant and efficient with a nice relaxed manner. We are now really looking forward to our upcoming break.

Had a lovely weekend at Carmarthen Bay in Sept 2021. Quiter than other parks we have stayed at. Safe for the older children to wander about. Wheelchair adapted caravan was immaculate. Only one downside no takeaway on site. Food could be ordered to takeaway from the restaurant but expensive. Train line next to park but not a problem.

The first time we came you gave us a better caravan at a lower cost. Despite the fact it poured with rain we enjoyed it more. The caravan we had on our recent visit was a disgrace. As I've already told you, the front door didn't lock. The curtains were hanging off and the outside night light didn't work. These problems were rectified after we went to customer services in person and complained. But is this really the standard of service you expect your customers to expect? People were playing loud music until the early hours so sleep was difficult. There was a full nappy bag under our caravan steps when we arrived and it was still there when we left, despite having 3 people round to do repairs, not one of them noticed. Your lack of standards are unacceptable

We arrived at park dean sandford in dorset and were told our caravan was not ready and it would be 12 o clock before we could move in at twelve o clock we were told there was a problem as the previouse people in there tested positive and they would have to put us in a temporary van for two days two days later we were told that our caravan would be ready at 12 o clock at twelve we were told that there was a smell in the van so they have put zn ozone machine in there and it will be four o clock so at 4 oclock we could move in but found there was no key and everything bedding included was damp from the ozone which they turned off at three thirty so two days wasted of the holiday we were given £30 in vouchers and a cheap bottle of wine in compensation the site was being run on minimal staff and reduced menu even though every caravan was occupied when you think i paid £1200 for a week for eight of us we all went home early as it was so bad half an hour to get a coffee over an hour for fish and chips for two even though there was only six people in front of me in the queue the whole experienc ruined our holiday will never use parkdean again the manager carol was rude and matter of fact no customer skills also there was no bedding for the bed in the lounge the caravan should have been left to air and dry out as the ozone machine relies on humidity to work and people with respiratory problems should not be exposed to this but we had no option

Another fantastic holiday weekend NOT The place was filthy, toilets, tables in club house. I called the police last night as the travellers were having a full on fight at the back of the pool area. Packed in like sardines and good job for a motor mover to get our caravan in place. Absolute carnage. Thanks for a shambles of a weekend. In my 43 years of coming to Vauxhall I’ve never seen it so bad. Police arrived some 12 hours later to try and remove the illegal visitors who had just rocked up and somehow managed to park just where they wanted. Need better security patrolling the site and on the gate and better cleaners. People flouting the rules left right and centre and nothing done about it by staff !

Would have scored less if I could. Visited Ruda holiday park, firstly we were put in a caravan which was £250 a week cheaper and had the manager try to fob us off with contact head office. On revisiting were told it was pot luck what caravan we received!

They eventually admitted there mistake when we did contact head office, although they were at full capacity and were going to come back with a compensation offer. Only got the manager Fiona to send an email with completely different information on. She lied point blank to our faces.

To add insult to injury out of 8 of our party over 14 years of age, 5 have now tested positive for covid. We were advised by the bar staff that they were understaffed due to a number of staff having to isolate. This information was not passed onto the customers by the site or managment. Looking at other review that have been removed from there site we are not the only ones. The site is a Covid breading ground and Parkdene seem to think it's ok to put there customers at risk for the financial gain.

The place is a dirty run down site and the managment are worse than useless. I would advise everybody to give it a massive wide berth.

Just a follow up. Went to the website as instructed and also emailed the customer service team. Surprisingly no reply again.

Just use Zen desk to auto reply to make it look like they actually care.

No customer service at all.

Just returned from Barmston Beach Yorkshire. The staff could not of worked harder to provide customer satisfaction and very helpful. We had a Gas problem in the caravan & as soon as I alerted and asked member of staff for help, maintenance man Craig was instantly there got to my caravan before I'd walked back from reception.
The site is not one of biggest parkdean I've been too (I've been alot up and down uk) But beach access brilliant and staff work hard. Caravan clean and ready early 😁👍

AVOID ! Where to begin , 1st , health and safety? Above the dining room table is a cupboard with extremely sharp handles that is extremely DANGEROUS, my daughter sliced her head open on the handles that stick out of the doors, I also hit my head on the underside of the cabinet a few times as well, 2nd, the caravan itself is very dated and run down, very basic although not stinking dirty but definitely was NOT CLEAN, you would think they would take more care especially with COVID-19 , 3rd , NO FOOD !!! In entertainment centre, although the app says there is food, they will take your payment and order then say you can’t have it and it will take 2 days to be refunded! Also the app says there is coors light beer but when you click it it says they don’t have any, the bar tenders say they do but they can’t sell it as the app says no?? 3rd, FOOD AGAIN! Parkdean says you can have food such as breakfast, lunch , dinner etc.. however you can not order any food until after 5pm?? , and then if you order it do you get it ??? Noooo . 4th, the entertainment is poor for children and almost nonexistent for adults, advertisers things like party dancers, movies under the stars, park live and it was Vertual which were never seen at the park so blatantly false advertising as it wasn’t there??? am a regular family holiday caravan enthusiast , I average at least 4 a year, I have to be honest and will say this was my 1st holiday at parkdean Torquay in Devon and I would not recommend this site to anyone.I can’t post photos on this review but I have plenty especially the cut to my daughters head 😡

Needed to contact Parkdean Resorts after my brother died & I found a direct debit. After 4 failed attempts of hanging on the phone for 30mins each time, I received an email in reply to mine, requesting a document (I'd already emailed "help & support" attaching the death certificate) that was unnecessary. I called again and was told the same. After 1hour the agent, going backwards and forwards to her manager, said she would look into it and call me back the next day. I didn't hold out much hope having been told it was the Admin Dept I really needed and they didn't call out! Well, true to her word Helen (I think a Geordie) called me and said my brothers a/c had been traced along with the death certificate, which was sufficient to proceed. After jumping through a few more hoops all was sorted. Holiday cancelled and refund (minus fees) arranged. This was incredibly stressful at an awful time. Parkdean need a Help & Support Team who can actually SUPPORT. Without Helen's help I would have given up. I wonder how many people in the same situation actually have?

Very tired cramped caravan, not very clean, whole site needs weeding, the grass was cut one day but left uncollected & perfect to walk into the carvans.

Bar only open from 4.30pm (therefore not possible to buy breakfast or lunch) due to staff shortage

£909 for an old caravan, actually 4 miles from Torquay (£10 - 12 each way in a taxi) 3 swims, a crazy golf course that looked as though it was built as part of GCSE metalwork project, Covid regulations ignored by a large number of guests & unchallenged by staff & a ball court with astroturf older than me. Overpriced.

Only saving grace was apart from one staff member (our car was blocked in by his van, we had to knock on caravan doors for 10 minutes to find him, his only response was to snap "I haven't got my crystal ball") every staff member we came across was friendly & helpful

Where to start is the question
Touring pitch a tip mainly mud and rubbish all round and dog mess
Night time noisy and rats running round yes rats omg
Service in restaurant 3 hrs wait for food service
The place needs a serious shake up will never return even if I was free

Caravan polar opposite to what we had seen online and booked. Nothing like the pictures. I know these are for illustration purposes only, but when you have paid for an upgrade (twice) and you have no curtains, a broken fire, ignitor on cooker glued so it doesn't work, no passes despite paying for them, no electricity for a full day with no prior knowledge that works were being carried out and ignorant staff who mumble under their breath when you ask for help. Oh and customer service is a waste of time as I have emailed them for a refund for the upgrade I paid for an didn't get and no response. They were quick to take the money though!

Edit: I contacted the on site reception 4 times during my stay nothing was done. I have contacted the customer service email address and still no reply

Brynowen Resort
Superb short break,nice,clean accommodation. Minor issue with the T.V sorted out within the hour.Staff helpful and pleasant.Very enjoyable stay

Stayed at Brynowen Mid Wales last October 2020. It was a filthy dirty, dilapidated caravan. The staff did nothing but lie when I tried to get the many issues resolved. We were not offered any refund or vouchers for on site. I wrote - yes a letter of 2 pages- to head office as I received a computer generated reply which was dismissive to my feedback. Again dismissive. Never did get any satisfactory apology.

seaview and littlesea in weymouth stayed at both this year and both are good only thing cleaning needs to be better but will be back great staff

Paid for cancellation insurance on the booking. Husband fell off ladder 2 weeks before holiday and badly broke his arm. Contacted them immediately it happened and now 5 and a half weeks later I am still being given the ‘run around’ as they give every excuse not to give us our refund. Whole organisation seems ‘hit and miss’. They don’t care we are now in overdraft big time. Either inefficient or lying. Can’t decide on which.

Just returned a day early from what will be our last break with Parkdean. All I will say is avoid like the plague. Caravan was dirty and would benefit from a deep clean. Not what I would expect especially in present Covid situation.Definetly no Covid measures being taken at Parkdean Sunnydale park at Saltfleet.
Complained to reception who said they would send a cleaner in the next hour, cleaned it myself so I knew it was clean. Inexcusable that I needed to complain at all!!!
Parkdean have certainly let their standards slip.