My experience started off poorly with the driver not being able to read the address. I received a message and advise the address even though the driver asked me and he had the correct address. This... See more
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Review summary
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Reviews shaping this summary
Scott Jala responded to m y inmtial inquiry email promptly as I was seeking why my package had been sitting at Auckland airport for nearly a month. He picked this up and kept me imnfp0rmed as he w... See more
I was waiting for my parcel to arrive today, and when I checked the status, it said “delivered.” I went outside but couldn’t find anything, so I called Dai and spoke with Jay. Jay quickly addressed m... See more
I received an email to provide photos and invoice for my purchased from ebay. This is to release my parcel from customs as normal procedures. Scott has been very helpful and his communication skills i... See more
Good customer service prompt resolve of a query
Great customer service
19 June 2025
Unprompted review
The communication was excellent and…
The communication was excellent and very efficient as my parcel was in holding, and in no time at all it was sent on to me. Overall I didn’t even stress because I knew my item was on its way.
18 June 2025
Unprompted review
Excellent customer care
My parcel couldn’t be delivered at the initial address but the customer care representative Erika followed up and kept me posted up until I could receive my delivery. Thank you Erika!
16 June 2025
Unprompted review
Amazing customer service
I recently had amazing customer service from Charmaine Padilla and just wanted to leave her a short review. She went over and above what she was required to do to make things easier for me! Thank you!!
12 June 2025
Unprompted review
Amazing service
Amazing service! I wasn’t home to receive my parcel but it was delivered nearby. The amazing team informed me and I pick up my parcel today. Thank you Charmaine for your help and prompt service! A++++++
17 June 2025
Unprompted review
Charmaine Padilla was excellent
17 June 2025
Unprompted review
Excellent service
Excellent, prompt service. Pleasure to deal with. Charmaine Padilla was brilliant!
13 June 2025
Unprompted review
Joy took my case and was very helpful…
Joy took my case and was very helpful indeed as I had had a problem with receiving my package . Joy was very efficient and very understanding and resolved the problem very quickly with great follow Tks
12 June 2025
Unprompted review
Charmaine Padilla was very helpful in…
Charmaine Padilla was very helpful in assisting me it was a quick and easy process
13 June 2025
Unprompted review
Had some issues with my hard to find…
Had some issues with my hard to find address but was updated regularly and was resolved with minimal fuss
29 May 2025
Unprompted review
Dodgy, damaged my property and refuse to fix, police contacted
This company is dodgy as anything. They intentionally damaged my property, was caught on CCTV and they refused to take any accountability for their actions. I have filed a police report and will be taking the matter further. A completely unprofessional and unethical company. The customer service manager hung up on me. Do not use.
9 May 2025
Unprompted review
Daipost
Daipost, aka Parcelright, was meant to deliver a parcel to me at Mosman at 10 days ago. Eventually the tracking said they couldn't deliver. (Australia Post never has this problem to my place. ). So after waiting 30 minutes on the phone they eventually said they would try again. Today there was no delivery, same lame excuse.despite someone at home all day, and they took it to the local newsagency. When I collected it the news agency said two other people had the same bad experience. Daipost, Parcelright, please get you delivery guys to drop off at front door. I think they don't even come to individual houses, just straight to a general drop off. Atrocious service!
12 May 2025
Unprompted review
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