I was contacted by Johnathan regarding my internet and line contracts. I have never, ever, ever, felt so well understood and advised by nobody. You sure have a really good, realiable and apprehensive... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guys on the phone are really willing to help and besides speaking English, which you don’t find often in Spain or some parts of it, I appreciated that my helper was very calm and without an attitu... See more
Company replied
I was attended by Mrs Ramiro, who was very patient, and generated thrust right away. He gave me great advice and was very helpful. For the company itself, it would be great if they could work on th... See more
I contacted Papernest because my last electricity bills were very expensive. Their agent Oscar helped me to choose an energy supplier that better suits my needs, and that significantly reduces the c... See more
Company replied
Company details
Information provided by various external sources
papernest, es un servicio 100% gratis, creado para que los contratos de su mudanza sean tramitados a la velocidad de la luz.
Contact info
France
- papernest.es
4.6
Excellent
4K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can`t understand this survey because…
I can`t understand this survey because it`s Spanish I can speak English.
21 May 2024
They made it easy and found the best…
They made it easy and found the best solution. Thanks
13 May 2024
Unprompted review
Reply from Papernest
Good afternoon,
We are very happy to hear that you felt comfortable with our service!
Thank you for your feedback.
Have a great day!
Annie, Customer Service Department.
The best service ever
The guy was just perfect, professional and helpful.
I recomend 100%
9 May 2024
Unprompted review
Reply from Papernest
Good afternoon,
We are very happy to hear that you felt comfortable with our service!
We thank you for your feedback.
Have a great day!
Annie, Customer Service Department
Nice one ❤️God Bless
11 April 2024
Unprompted review
Reply from Papernest
Good morning,
Thank you for letting us know that your call with us was comfortable. We thank you very much for your review, and we look forward to helping you whenever you need it.
We wish you a great week!
Best regards
Miranda
Useless
Useless! Poor communication and mis information. They are not aware of the processes they are advising on and what is the correct solution for their client in my experience. My electricity activation has still not been done after 3 weeks and left for me to sort out while an important letter from the distribuzione was missed.
2 March 2024
Unprompted review
Fast an professional
You have found die providers for me, filled the forms and all this very quickly. You explained me details and were patient with me nevertheless I do not speak Spanish.
12 March 2024
Unprompted review
My solicitor referred Papernest to…
I've removed my initial one star review as a result of getting a detailed reply to my issues with Papernest and their initial, curt, response.
It's a shame it wasn't like that the first time.
7 March 2024
Unprompted review
Very professional and well managed
6 March 2024
Unprompted review
It is recommended since they have the…
It is recommended since they have the information you need at hand, which saves you a lot of time. Furthermore, the treatment is excellent, you feel confident.
17 January 2024
Unprompted review
Very helpfull
3 January 2024
Unprompted review
Nice an helpful.
18 December 2023
Unprompted review
Great experience and help with sorting…
Great experience and help with sorting out the new energy contract. Very fast, professional and efficient!
18 December 2023
Unprompted review
Best choice to save time
Im still in the process but everything was very simple and easy
7 November 2023
Unprompted review
The code of execjting the contract was…
I have been able to find out about the different rates and sign the contract in less less than half and hour!
10 October 2023
Unprompted review
Excellent multilingual service
6 October 2023
Unprompted review
The operator's attention was excellent friendly and very helpful
The operator's attention was excellent! Friendly and very helpful
27 September 2023
Unprompted review
Easy & fast clear convo
11 September 2023
Unprompted review
Super maravilloso
11 September 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.