Camila Quéré was efficient, kind, and respectful of my time. The overall process was extremely quick and effortless and she guided me throughout all steps, and gave me the information I needed, and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Camila was amazing! I have never had such good support and quick responses as Camila provided, she has truly been pushing on the right spots and with clear communication we have solved many issu... See more
It gives me great please to write about our experience in working with Mr. Jose Martinez to set up our French utilities and services. From the very beginning he was extremely pleasant, understandin... See more
Mehdi is an excellent support member. He had a complicated case i think to deal with due to SFR being very difficult. He went above and beyond to make sure this situation was corrected. He was polite... See more
Company details
Written by the company
Site d'information sur les contrats de la maison : énergie, télécoms et assurances.
Contact info
66 rue Sébastien Mercier, 75015, Paris, France
- selectra.info
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful, patient and friendly. Spoke good English.
Good clear explanations. Patience and helpfulness.
AVOID
AVOID. I tried using this company to set up my internet in France. They completely stitched me up and have made it much harder. I tried calling them but can't reach a human unless I pay... DO NOT USE

Reply from Selectra
The agent was great
The ease of contacting the agent, the prompt service, and the appropriate information for choosing the contracted companies
Super friendly and helpful service
Super friendly and helpful service. Thoroughly knowledgeable about the products. No sales pushing. Excellent service.
Yanis Hoareau was a delight to work…
Yanis Hoareau was a delight to work with. He handled everything I needed and I am all set to take residency in my new home here in France.
Thank him and your company for providing such great service.
It's really simple and easy service
It's really simple and easy service. It makes setting up utilities and internet a simple thing especially as the agents all speak such good English.
Hugo was so helpful esp.considering I…
Hugo was so helpful esp.considering I am over 80 years old ,and live alone .He was patient and kind.
De Très bonnes suggestions sont proposées et à soi de disposer
Clear to suggest you to take a decision about what to do next
ABSOLUTELY AWFUL
ABSOLUTELY AWFUL, AVOID AT ALL COSTS.
Zero communication, extremely inefficient, extremely unhelpful. If you have any sort of urgency, for example trying to get a visa sorted, run a million miles from these lazy, incompetent charlatans.

Reply from Selectra
Perfect!!!!
No Reservations
It gives me great please to write about our experience in working with Mr. Jose Martinez to set up our French utilities and services.
From the very beginning he was extremely pleasant, understanding and patient. He was very flexible and never gave up and looked for alternative options. He is very punctual and follows through on promises. I can honestly recommend him without any reservations.
Thank you Mr. Martinez
Aurelia Top👍👍👍
Thomas the assistant was great
Thomas the assistant was great! Very friendly, very knowledgeable and he explained everything clearly in an extremely polite way.
Thank you Yann
Thank you Yann, Selectra for all your help today, organising wifi, and electricity. Everything was done very professionally, all my questions were answered clearly. It would have taken me forever to get it all done on my own. I really appreciate the help and your perfect English. I would highly recommend.
assurance habitation Thomas m'a fourni de bonnes explicationses explications avec beacoup de patience
Thomas m'a fourni de très bonnes explications avec beaucoup de patience merci beaucoup
Camila Quéré helped me very much
Camila Quéré helped me very much, explaining everything I couldn't understand really well, especially what was written in French
Service exceptionnel de David amical et…
Service exceptionnel de David amical et efficace il a tendu notre deme garment so facile.
Camila Quérér was very attentive and gave wonderful advice
Camila Quérér was very attentive and careful to give me all the correct information . I was very happy to be helped by someone who understood that I'm still settling into Paris , she was very kind and made sure I got the appropriate deals, I had a fantastic experience .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







