Selectra Reviews 7,729

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Camila Quéré was efficient, kind, and respectful of my time. The overall process was extremely quick and effortless and she guided me throughout all steps, and gave me the information I needed, and... See more

Rated 5 out of 5 stars

Camila was amazing! I have never had such good support and quick responses as Camila provided, she has truly been pushing on the right spots and with clear communication we have solved many issu... See more

Rated 5 out of 5 stars

It gives me great please to write about our experience in working with Mr. Jose Martinez to set up our French utilities and services. From the very beginning he was extremely pleasant, understandin... See more

Rated 5 out of 5 stars

Mehdi is an excellent support member. He had a complicated case i think to deal with due to SFR being very difficult. He went above and beyond to make sure this situation was corrected. He was polite... See more

Company details

Written by the company

Site d'information sur les contrats de la maison : énergie, télécoms et assurances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

AVOID

AVOID. I tried using this company to set up my internet in France. They completely stitched me up and have made it much harder. I tried calling them but can't reach a human unless I pay... DO NOT USE

17 March 2026
Unprompted review
Selectra logo

Reply from Selectra

Good afternoon,

Thank you for taking the time to share your experience. We would like to understand what happened.
Could you give us the phone number you contacted us with please ? You can send it to this adress : service.qualite@selectra.info.
We will then understand what happened and make sure it doesn't happen in the future.

Thank you in advance,
Best regards
Jeanne from Selectra France

Rated 5 out of 5 stars

Yanis Hoareau was a delight to work…

Yanis Hoareau was a delight to work with. He handled everything I needed and I am all set to take residency in my new home here in France.
Thank him and your company for providing such great service.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY AWFUL

ABSOLUTELY AWFUL, AVOID AT ALL COSTS.

Zero communication, extremely inefficient, extremely unhelpful. If you have any sort of urgency, for example trying to get a visa sorted, run a million miles from these lazy, incompetent charlatans.

25 September 2025
Unprompted review
Selectra logo

Reply from Selectra

Hello David,

Thank you for sharing your experience, we were really sorry to read your feedback.
However, Selectra is an assistance service regarding the management of domestic bills (electricity, gaz, insurances, telecomunications...).
If your commentary was still meant for us, could you send the phone number you called us with to service.qualite@selectra.info so we can investigate and help you the most we can ?

Thank you in advance
Best regards,

Jeanne from the Selectra Team

Rated 5 out of 5 stars

No Reservations

It gives me great please to write about our experience in working with Mr. Jose Martinez to set up our French utilities and services.
From the very beginning he was extremely pleasant, understanding and patient. He was very flexible and never gave up and looked for alternative options. He is very punctual and follows through on promises. I can honestly recommend him without any reservations.
Thank you Mr. Martinez

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Yann

Thank you Yann, Selectra for all your help today, organising wifi, and electricity. Everything was done very professionally, all my questions were answered clearly. It would have taken me forever to get it all done on my own. I really appreciate the help and your perfect English. I would highly recommend.

26 May 2025
Unprompted review

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