Packhelp Reviews 2,187

Anna at Packhelp was incredibly helpful in updating our gift box. Everything was handled quickly, smoothly, and without any issues. The level of customer service was super, and the quality of their products is truly second to none. A fantastic experience from start to finish!

fast easy ordering process. The products arrived in time and are as described. I am satisfied and will order again

They are simply great. Great quality and SERVICE

I had an issue with the delivery but this was resolved with mimimum fuss. Great communication and action from Packhelp and particular thanks to Bartłomiej for his assistance.

Thank you for shipping blind

Clear guidance and support during the design process, good product and great communication!

Super easy to use design tool. good quality and esthetic design choices. Good prices for bulk orders. Friendly and competent customer service. Shipment could be faster. But all in all everything you need for your small business packaging.

Great service, easy to communicate and smooth delivery.

Excellent quality boxes, great communication and speedy delivery. I'm really happy with my purchase. Thank you.

I am very glad to be able to order small amounts of e.g. printed cardboard packaging. Others would typically have a min. order of 1000 pcs.

Its also fairly prices , so ideal for small businesses ad mine.

It does though takes quite some time for them to deliver.

Thank you for your help. Everything was perfect.

I had a disappointing experience with Packhelp.

I ordered custom poly mailer bags, but the final product did not match the design I approved. The logo was noticeably larger than intended, and the print quality was poor.

When I raised the issue, I was told that variations can occur due to the printing process, which was never clearly communicated beforehand. Despite the fact that the entire batch had the same issue, the only solution offered was a 20% refund.

Overall, the experience left me hesitant to order again.

Impeccable service, the box printing is spot on and just as expected! I recommend it.

Packhelp produced in Poland an order placed in the UK, shipped with UPS, but didn't pay import fees, not even monitored or offered support towards problems in the delivery. The packages are stuck at UPS, and no one is providing support even after 4 days wait, emails and chatbot complaints. There's no telephone number, the team is really slow with problems. I don't recommend to anyone on a tight timeline.

Unnfortunately we had a very bad experience with Packhelp. Ordered packaging for several thousand euros. one of the ordered packagings was misprinted. only one side instead of the ordered and paid two sides. have been discussing the issue woth packhelp‘s customer service for two month and they weren‘t able to resolve the issue. at the end we accepted to at least get the momey back that we overpaid for the second side that was supposed to be printed. still waiting for a response and the necessary refund. if you‘re looking for a reliable packaging provider i suggest you look elsewhere. if you just need cheap and simple packaging, packhelp might be for you. we will certainly never order here again

Great products, fast shipping.
Buying lot of laptop boxes, excellent quality.

Great support, great product, great time frame

They are punctual and deliver as promised.