Packaly Reviews 2,268

package was never delivered

Terrible. I would never choose this delivery service, but it was automatically chosen by the company I ordered from. I still haven't received my package after 2 weeks and the updates are constantly changing, misleading.

The worst courier company I know. I received information that my parcel had been delivered, but I did not receive it. After contacting Packaly, I received information that the parcel was still in the courier's car and would be delivered at a different time. Two days later I received information that the parcel had been returned to the sender because I was not at home during the second delivery attempt.

Its terrible company. They delivered my package somewhere on earth, i had to visit my all neighbours around, and could not find. They delivered my package to somewhere 20 mins by car far. I will never shop online on Zara.

My packages were supposed to arrive a week ago. WHERE ARE THEY? They redeshedule the delivery every day but it never arrives! Extremely unprofessional

I have had a terrible experience with Packaly’s delivery service. I placed two separate orders from Zara, and both were sent back to the retailer because Packaly repeatedly canceled the deliveries. On both occasions, the drivers falsely claimed I was not home, despite the fact that no delivery attempts were made.

This level of unprofessionalism is unacceptable. Customers rely on delivery services to be prompt and honest, yet Packaly has failed to meet even the most basic expectations. This has caused unnecessary delays and frustration, especially since I never received my orders.

I strongly urge Packaly to improve their logistics, train their drivers to be more reliable, and take accountability for their actions. Until these issues are resolved, I will avoid businesses that use Packaly as their delivery partner.

Their commitment to excellence is evident in every interaction. I recently needed to coordinate a large shipment that required careful timing and precision, and the team executed flawlessly.

They provided an excellent consultation that covered every aspect of the shipment, including customs clearance, which I found incredibly helpful. Their expertise made the entire process smooth and stress-free. I also appreciate their proactive approach; they alerted me to potential issues before they became problems, which allowed us to navigate the complexities of logistics with ease.

What truly stands out is their dedication to customer satisfaction. They truly listen to their clients and make adjustments as necessary.

the worst company. My parcel was never delivered becaosue of Rain and then they lied that i was not home next 3 days.

Packaly:An Unreliable Partner for Online Shopping Deliveries

If you’re an online business owner or rely on dependable delivery services, I strongly advise against using Packaly. Their service is far from reliable, and their practices could harm your business and customer satisfaction.

The primary reason customers choose online shopping is for convenience and flexibility. However, Packaly seems to disregard this entirely. They give you the option to reschedule deliveries to a convenient date, yet, without explanation, they change it to a date that suits them. This defeats the entire purpose of the service and creates unnecessary frustration for both businesses and their customers.

As a business, maintaining trust and satisfaction among your customers is essential. Partnering with an unreliable service like Packaly risks losing this trust, as your customers are left disappointed by delayed or inconvenient deliveries.

To all companies using Packaly: rethink your choice of delivery partner if you value your customers and your reputation. There are plenty of other logistics providers who prioritize reliability and customer satisfaction. Don’t compromise your business for a service that cannot meet basic expectations.

Hi I received the package which not mine. Can you please refund this trouble that you have done. You did not deliver my item and brought on my door step with ringing my bell someone’s package.

I am extremely disappointed with the service from them. I have been waiting for my package, and every time I stay home to receive it, I get the same excuse: "We couldn’t find the address." This is absurd because other delivery companies have successfully delivered to my address countless times without any issues.

To make matters worse, their customer service is non-existent. They don’t respond to inquiries or provide any help to resolve the problem. No one even bothers to contact me to clarify or confirm the address. It’s incredibly frustrating and unprofessional.

I would strongly advise others to avoid using this company if you expect reliable delivery or any kind of support.

Never received my package from Zara. I kept getting notices that it was coming that day, then another notice in the evening saying they couldn’t deliver it THREE times! And then finally a notice saying it was ‘successfully’ returned to Zara.

Every day I get messages they will come deliver the package, then I get the notification left on depot (3 days in a row) 4th day I stayed home again and they say they cant deliver the package because I wasn't home. No way to contact them, really bad service.

Always one or two days later then expected.

It says my packet is delivered but I don’t have it and to top it off I was home during that time.. now go and go and search for it at each of my neighbours- super annoying

My parcel was left on the street.
We were not at home at time of delivery, but I received email that parcel was delivered. When we came back home in the evening, we found a parcel on the street nearby our house.
It is unacceptable! It could have been stolen, there could have been raining, etc.
Why not to bring it next day?

my package was left at the bottom of the apartment. anyone could have taken it. they didn't even bother to ring the doorbell

My package was dumped downstairs in the central hall while i was home!!

Bad delivery service. Package is listed as delivered but never delivered. Also no letter was left behind. Neighbors don't have my package either. This is really sloppy!

My package was delivered on time by very nice delivery man.

Thanks

The package was delivered on time. I live on a third floor and the delivery guy went all the way up just to hand the package.