I purchased stacked Olson and Smith airfryer,after initially thinking I'd been sent wrong one,as I wanted see through drawers,it just looked plain black ,I sent emails explaining,during this time real... See more
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Review summary
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Reviews shaping this summary
I was really dubious after reading reviews and then I got sent the wrong item which really worried me. However, I received the wrong item on Friday and by the Monday I had an email from DPD to say the... See more
Well pleased with the air frier though it took an age to come probably due to a poor choice of shipping company. Yodel were terrible, their tracking app doesn't work, it was marked as out for deliver... See more
Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... See more
Company details
Written by the company
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Contact info
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, United Kingdom
- support@packeddirect.com
- packeddirect.com
4.2
Great
642 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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Very happy with the garden storage…
Very happy with the garden storage bench and fast delivery what more could you want, and great price.
Many thanks
20 March 2026
Great purchase and a really good…
Great purchase and a really good price,arrived really quickly
19 March 2026
CS was swift to respond.
I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust.
Alas, despite having had very limited use, the locking mechanism on both has come apart - meaning the lids can't be secured. In addition, the sides have warped away from the body of the unit.
I came on here to see what they're like to deal with and was disheartened to read some of the negative reviews. I was worried!
I needn't have been. I emailed them including photographs and they responed very quickly advising they would send replacement parts.
So far, so good.
31 March 2026
Unprompted review
No communication despite emails
I purchased an air fryer for my daughter for Christmas, and it is broken. I have contacted support twice. The email has been acknowledged but have had no response. I am really disappointed that there has been no resolution or communication to resolve this.
20 March 2026
Unprompted review
Reply from Packed Direct
Hello Vicki,
I am incredibly sorry for the frustration and disappointment this has caused, especially since the air fryer was a Christmas gift for your daughter. It is completely unacceptable that your emails have been acknowledged but then followed by silence, leaving you without a resolution or any clear communication for so long.
I apologize deeply for the breakdown in our support process and for the stress this has added to what should have been a wonderful gift. We want to make this right immediately and ensure your daughter has a working appliance as soon as possible.
Could you please provide your order number and let us know the best way to contact you? I would like to personally look into your previous emails and ensure that a replacement or a full refund is authorized today without any further delay.
Kind regards,
Packed Direct Customer Support Team
Do not buy from this website
Paid for product.Never arrived after calls & emails.Said it would be delivered twice.No record of delivery details with delivery company.Not answering calls or emails.Terrible .Do not trust
1 March 2026
Unprompted review
Reply from Packed Direct
Hello Antony,
I am incredibly sorry for the terrible experience you have had and for the complete lack of communication after you were promised a delivery twice. It is deeply concerning to hear that there is no record of your delivery with the carrier and that your subsequent calls and emails have gone unanswered. I completely understand why you feel you cannot trust our service at this time.
I apologize deeply for the stress and frustration this has caused you. We want to make this right immediately and ensure you are not left out of pocket for a product that has never arrived.
Could you please provide your order number and let us know the best way to contact you? I would like to personally investigate why our system showed a delivery date that the carrier has no record of and ensure your full refund is processed as a high priority today.
Kind regards,
Packed Direct Customer Support Team
MY experience shocking
MY experience shocking. five requests to cANCEL AND REFUND never acknowledged . A b=v very poor company to deal with and NEVER AGAIN
13 March 2026
Unprompted review
Reply from Packed Direct
Hello Emma Coutts,
I am incredibly sorry for the shocking experience you have had and for the complete lack of acknowledgement regarding your five separate requests for a cancellation and refund. It is entirely unacceptable that your attempts to resolve this have been ignored, and I completely understand your frustration and your decision to never deal with us again.
I apologize deeply for the breakdown in our communication and for the stress this has caused you over the past weeks. We want to make this right immediately and ensure you are not left waiting a moment longer for the money that is owed to you.
Could you please provide your order number and let us know the best way to contact you? I would like to personally authorize your full refund today and ensure it is processed as a high priority.
Kind regards,
Packed Direct Customer Support Team
Received the wrong product. No communication.
Received the wrong product, addressed to someone else and delivered to the wrong house - I had to go and retrieve the item myself from a random address.
No response from Packed Direct. I have sent 3 emails. Their phone line cuts off every time. Their chatbot is useless.
I suspect this is someone trying to run a dropshipping business from their bedroom.
I now believe that I will not hear from Packed Direct and will just have to accept the inferior product that was delivered.
My advice is pay the extra £20 to a reliable business for your product.
Avoid.
**Update:
Thank you for responding. My order number is PD66189. You can contact me on 07834963930.
11 March 2026
Unprompted review
Reply from Packed Direct
Hi,
I am incredibly sorry for the series of errors you have experienced, from receiving the wrong product addressed to someone else to having to personally retrieve it from a random address. This is absolutely not the standard of service we strive for, and I completely understand your frustration and skepticism after being unable to reach us through our phone lines, emails, or chatbot.
I want to offer my sincerest apologies for the lack of communication. We have recently undergone a system upgrade, and unfortunately, some emails did not go through the migration process, which is why your messages remained unanswered. I realize how much this adds to the feeling of being ignored, and I am truly sorry for that.
We want to make this right and ensure you receive the correct product you paid for, rather than having to settle for an inferior item. Could you please let us know the best way to contact you and provide your order number? I would like to personally handle this for you, arrange a collection for the incorrect item, and get your actual order sent out via a priority service.
Kind regards,
Packed Direct Customer Support Team
It was delivered by return V.G.
It was delivered by return V.G.
I'm sure I had already done this!
17 February 2026
Great delivery service
Great delivery service, had item within a few days of ordering.
Item was well packaged.
17 February 2026
Ordered 2 Olsen & Smith storage boxes
Company has since responded and sent a replacement lid which had been damaged, received yesterday, they have engaged great once they started responding. The new lid is missing a key part I find as I go to assemble it today, it's a small 1 inch long plastic piece but without it I can't attach the lock. I will contact the company again today.
Updated, my order number is #PD65741 placed in 21st Feb 2026. I have since emailed again and no response. Email or phone is fine.
Ordered 2 Olsen & Smith storage boxes, one arrived fine and build, it’s great. Second arrived separately an it has been damaged, I contacted Packed Direct Friday 27th Feb and have since called (direct to voicemail) I left a voicemail and another email. No response at all.
27 February 2026
Unprompted review
Reply from Packed Direct
Hi Sally,
I am incredibly sorry that you have had such a difficult time getting in touch with us regarding the damaged storage box. It is frustrating to have one part of your order arrive in great condition while the other is damaged, only to be met with silence when you try to resolve the issue. I apologize deeply for the lack of response to your emails and voicemails since February 27th.
We want to make this right and ensure that your second storage box is replaced or refunded as quickly as possible. It is certainly not our intention to leave you waiting without any clarity or support.
Could you please provide your order number and let us know the best way to contact you? I would also appreciate it if you could confirm your email address so I can ensure all future correspondence reaches you directly and without further delay.
Kind regards,
Packed Direct Customer Support Team
Good quality item.
Item was as described and delivery was quick.
Well packaged and minimal assembly.
Very pleased with the item so far.
21 January 2026
Service from ordering my treadmill… was excellent,now to get using it.
Service from ordering my treadmill until delivery was well informed,updates of purchase and delivery were grand. Thank you
19 February 2026
Walking pad was noisy/faulty sent back…
Walking pad was noisy/faulty sent back for replacement but took too long then still waiting for my refund over a week later. Awful company to deal with so save your time and just find a company with good products and decent customer service.
2 February 2026
Unprompted review
Reply from Packed Direct
Hi Joshua,
Gemini said
I am incredibly sorry for the frustration and the long wait you have experienced regarding your refund. It is deeply disappointing to hear that the walking pad was faulty and that the replacement process took so long, only to be followed by another delay in getting your money back. I completely understand why you feel let down by our service and why you are warning others to save their time.
This is certainly not the level of service we aim to provide, and I apologize deeply for the stress and the feeling that you have been left in limbo for over a week. We want to make this right and ensure that your refund is processed without any further delay.
Could you please provide your order number and let us know the best way to contact you? I would like to personally investigate the status of your return and ensure the refund is authorized immediately so the funds can return to your account as quickly as possible.
Kind regards,
Packed Direct Customer Support Team
Appalling Service Thanks To Evri.
I ordered a shopping trolley on Feb.1. Amazon offered me 'next day delivery' which I opted for (£6.99). The product was despatched on Feb. 2. There is no 'next day delivery'. Today is Feb. 10 and no sign of it. It's stuck in a warehouse somewhere in Wales. The carrier is Evri. This company have no respect for its customers otherwise they'd never use Evri. No date available as to when I shall receive what I've paid for. Never again.
To bring things up to date: my order eventually arrived and after getting in touch with Packed Direct my delivery cost has been refunded. This was done quickly and efficiently for which many thanks.
10 February 2026
Unprompted review
Reply from Packed Direct
Hi Roy,
I am incredibly sorry for the frustration and the delay you have experienced with your shopping trolley. It is deeply upsetting to pay for a next-day delivery service on Feb 1 and still be waiting on Feb 10, especially when you can see the item is stuck in a warehouse. I completely understand your disappointment with the delivery partner choice and the lack of updates regarding when you will actually receive what you paid for.
This is certainly not the level of service we aim to provide, and I apologize deeply for the stress this has caused you. We want to make this right and ensure you are not left waiting any longer without a clear answer or your money back.
Could you please let us know the best way to contact you, or provide your order number? I would like to personally investigate why Evri has held this in Wales for so long and ensure your delivery fee is refunded immediately.
Kind regards,
Packed Direct Customer Support Team
Great price
Great price, great quality and price. Delivery swift and efficient. Thank you
18 January 2026
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