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P Louise Reviews 152

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TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, most reviewers were somewhat happy with their experience overall. Many customers are delighted with the staff, describing them as helpful, friendly, and exceptional, contributing to a positive user experience, especially during events and activities. People frequently praise the overall experience, noting it as amazing and enjoyable for both children and adults, particularly highlighting the engaging activities and the welcoming atmosphere. The products themselves receive mixed feedback, with some appreciating the value and appearance, while others express disappointment with the quality or presentation upon arrival. However, some customers also noted significant issues with their orders, including missing items, incorrect products, and damaged packaging, leading to frustration. The minority of people were dissatisfied with customer service, citing unresponsiveness, demands for re-payment, and a lack of assistance in resolving order discrepancies.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment over... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting their helpfulness, friendliness,... See more

Order

Users describe negative interactions with order, frequently reporting missing items, incorrect products, or... See more

Customer service

Consumers consistently express significant dissatisfaction with customer service, describing it as the worst... See more

User experience

People report positive experiences with user experience, with many describing it as wonderful, unbelievable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered online, parcel didnt arrive but seems it was Google pay at fault not relaying the full address. Refund has been initiated due to the birthday passing and alternative gift arranged.

Company replied

Rated 5 out of 5 stars

Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... See more

Rated 5 out of 5 stars

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we... See more

Company replied

Rated 5 out of 5 stars

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make... See more

Contact info

3.7

Average

TrustScore 3.5 out of 5

152 reviews

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Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

My daughter insisted in using her saved…

My daughter insisted in using her saved pocket money to buy some lip balms set from P Louise, I was hesitant as I hadn’t heard from P Louise before. However, my daughter insisted and it was her money. It’s been over 10 days we ordered what was meant to take 3 days to arrive, yet the order hasn’t arrived. I contacted customer service, and they were dismissive and patronising, asking me to track the order even though I told them I had tracked it and it had been in the same location for over a week. It’s clear that this is another business quickly put together with products that appeal to the young and vulnerable.

21 March 2025
Unprompted review
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