Purchased an Apple Watch Ultra Series 3 refurbished. Item arrived in 1-2 days and is in absolute mint condition. Set up and now running faultlessly for almost a month. Upgraded from the Series 1. Lov... See more
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Review summary
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My friend referred me to OzMobiles as I had never heard from them! I was going to go straight to Apple to buy a new phone, and by going to OzMobiles I paid half!! and I also got a far larger trade in... See more
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Have made 2 big purchases this year from OzMobile and both times have been very happy with the purchase, delivery speed and customer service. The products that arrived were in great condition and exac... See more
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I looked at various sites for a refurbished iphone. OzMobiles had a good number of iPhone 14s at good prices. It also offered a new battery at half price, which I took advantage of. The order was pro... See more
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Company details
About OzMobiles
Written by the company
About Us
OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.Our Range
Contact info
Melbourne, Australia
- https://help.ozmobiles.com.au/hc/en-us
- ozmobiles.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service to buy a new phone
My friend referred me to OzMobiles as I had never heard from them! I was going to go straight to Apple to buy a new phone, and by going to OzMobiles I paid half!! and I also got a far larger trade in deal with my existing phone as well. I bought one that was in great quality, it works perfect, arrived quickly, communication impeccable, seriously consider OzMobiles if you're buying a phone outright, who needs to pay full price! Very happy, I am going to upgrade both my boys phones on here too when the time comes.
24 June 2026
Reply from OzMobiles
Thank you for sharing your positive experience! ❤
We're delighted to hear that your friend's recommendation led you to OzMobiles and that you found great value with both your new phone and trade-in.
We are happy to hear that your device arrived quickly, was exactly as expected, and that our team kept you well informed throughout the process.
We really appreciate your recommendation and look forward to helping you with your boys' phone upgrades when the time comes. Thanks for choosing us! 😊
Best regards,
OzMobiles
Easy to use website
Easy to use website, great range and good prices. Super fast delivery.
23 June 2026
Reply from OzMobiles
Thank you for sharing your positive experience! ❤
We're delighted to hear that you found our website to be easily adaptable and your pleasant notion of our work is greatly appreciated.
We will do our best to continue providing timely assistance in the future. 😊
Best regards,
OzMobiles
Minor software issue phone is great and runs well
Phone works really well and apart from a apple side glitch it has been working like a charm, i bought the phone x demo and there isn’t any signs of wear on the device.
24 June 2026
Reply from OzMobiles
Thanks for the review. We are pleased the phone is performing well for you now. Software glitches can occasionally happen, but we are glad the manual restart sorted it out. Please let us know if you need any assistance down the track!
Highly recommend Oz Mobiles
Have made 2 big purchases this year from OzMobile and both times have been very happy with the purchase, delivery speed and customer service. The products that arrived were in great condition and exactly as expected. Packaged securely too which was great. I would highly recommend purchasing from OzMobiles if you don’t want to spend the money on a brand new device.
24 June 2026
Reply from OzMobiles
We are thankful for your kind feedback.❤
We're thrilled to hear you've had two great experiences with OzMobiles this year.
It's delightful to know that you were happy with the condition of your devices, our fast delivery, secure packaging, and the support from our customer service team.
Your recommendation means a lot to us, and we truly appreciate you choosing OzMobiles for your purchases. We look forward to helping you again in the future! 😊
Best Regards,
OzMobiles
Supply to NTH QLD.
Well known prodicts at great prices and delivery to Nth QlD in 1.5 days
24 June 2026
Reply from OzMobiles
We are thankful for your kind feedback.❤
Your appreciation of our products and services will serve as our motivation to continue providing quality devices with appropriate prices, and timely as well as seamless transactions in the future.
Thank you and until next time!
Best Regards,
OzMobiles
Reply from OzMobiles
We appreciate your 5★ rating!
We are grateful for you sharing your encouraging notion of our business and we are glad to have provided you with a great device through our swift delivery.
We look forward to serving you again in the future.
Best Regards,
OzMobiles
Exceptional products and service
Phone arrived promptly in exceptional condition as advertised. The case was for the wrong phone but they sent us the correct case immediately upon contacting them. Service and products are brilliant. 5 stars.
23 June 2026
Reply from OzMobiles
We sincerely apologize for the problem with the received case, but we are glad to have provided adequate assistance in rectifying the situation.
Rest assured that your review will serve as our motivation to do our best to provide quality products that undergo meticulous checking before handing them to our valued customers.
Your feedback and support of our business are greatly valued and we appreciate the 5★ rating you've given!
Thank you very much and we hope to do more transactions with you in the future! 😊
Best Regards,
OzMobiles
Reply from OzMobiles
Thanks for the great feedback! We’re glad to hear your order arrived right on schedule and that you're happy with the price. Enjoy
Reputable company excellent phones
I have been buying phones from Ozmobiles for years. Excellent service and great value
23 June 2026
Reply from OzMobiles
Loyalty like yours means the world to our team. Thank you for choosing Oz Mobiles time and time again, and we look forward to your next visit
Exceptional customer service and great…
Exceptional customer service and great products :-)
24 June 2026
Reply from OzMobiles
Thank you for the five stars! Providing exceptional customer service is exactly what we aim for, so it's brilliant to hear we hit the mark for you.
Second hand phone arrived in better…
Second hand phone arrived in better condition than expected. Quick delivery and service. Highly recommended Oz Mobiles to anyone on a tight budget and needs a phone urgently.
24 June 2026
Reply from OzMobiles
Thanks for sharing your experience! We always aim to get orders out the door quickly and offer great value for money, so it's brilliant to hear we could help you out when you needed it urgently.
Fast service
Fast service, responsive customer service team and the refurbished phone I got is in great condition.
23 June 2026
Reply from OzMobiles
Delivering quality devices and providing great support are our top priorities. Thanks for choosing us, and we look forward to helping you out again in the future!
Reply from OzMobiles
Thank you for the five stars! We appreciate your business and hope you enjoy your new device.
I had a very seamless experience buying…
I had a very seamless experience buying my refurbished iPhone. It seems to be working quite well and has matched up with the Apple Watch that I also bought from you.
23 June 2026
Reply from OzMobiles
Thanks for sharing your experience! It's brilliant to hear that both your iPhone and Apple Watch are working so well together. We appreciate you choosing us!
Reply from OzMobiles
Thank you for the five stars! Knowing you're happy with your experience is exactly what we love to hear. Let us know if you ever need anything else.
Reply from OzMobiles
Thank you for the five-star review! We appreciate your business and hope you love your new modern phone.
Phone arrived quickly and was in…
Phone arrived quickly and was in condition advertised. Very happy
23 June 2026
Reply from OzMobiles
Thanks for the great review! We’re glad to hear your phone arrived quickly and exactly as expected. Enjoy your new device!
Phone arrived promptly with new battery…
Phone arrived promptly with new battery and screen protector installed. It is in perfect condition and appears to be working well. No complaints from me.
23 June 2026
Reply from OzMobiles
We are glad to hear about your satisfaction with the received products. 😊
Your 5★ rating means a lot to us, and we'll do our best to continue providing quality items and exceptional service here at OzMobiles.
Thank you very much! ❤
Best Regards,
OzMobiles
Really great to deal with as usual
Really great to deal with as usual . Service contact great .
Purchased from them a few times now and will certainly do it again when new iPhone needed .
20 June 2026
Reply from OzMobiles
Thank you for your continued patronage of our products and services, and the 5★ rating you've given!
Your feedback is highly valued and we will see to it that we provide you with excellent service again in the future.
Best Regards,
OzMobiles
Reply from OzMobiles
Thank you for choosing OzMobiles, and we are grateful for your 5★ review.
We are glad to have provided you with efficient service, and we look forward to doing business with you again.
Until our next transaction! 😊
Best Regards,
OzMobiles
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