OzMobilesReviews 

19,089
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and condition of the products, often noting that devices arrive looking brand new and working perfectly, at very reasonable prices. Many appreciate the fast delivery and efficient service, highlighting the ease of the ordering process and the helpfulness of the staff. People are particularly satisfied with the accurate product descriptions and the value for money, making them repeat customers who highly recommend the company. However, some people mentioned receiving products with minor cosmetic issues like small cracks or scratches, or devices that stopped working shortly after arrival, leading to frustration with communication and resolution. A few other people also felt that the cleanup of refurbished phones could be improved and that the cost for a refurbished item was too high.

What people talk about most

Product

People report positive experiences with product quality, often noting that refurbished phones arrive in... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and fast delivery,... See more

Service

Users describe positive interactions with service, highlighting it as easy, fast, and great overall. Many... See more

Price

Consumers find price to be positive, with many reviewers expressing satisfaction with the good and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I looked at various sites for a refurbished iphone. OzMobiles had a good number of iPhone 14s at good prices. It also offered a new battery at half price, which I took advantage of. The order was pro... See more

Company replied

Rated 5 out of 5 stars

Paid $850 for s23ultra after 2 days could not start phone tried several emails for ozmobiles to phone me as I put my sim back into my old oppo but they must not own phones there as I never heard back.... See more

Company replied

Rated 5 out of 5 stars

Absolutely Fantastic experience 👏 Was a little apprehensive because I'd never bought a phone this way. However I'm so glad I did. Super fast arrival and Samsung Galaxy S25 Ultra in pristine condit... See more

Company replied

Rated 5 out of 5 stars

My 13 mini failed on me so I sadly needed to upgrade. I don’t care for the newest and greatest, just quality and working well. Got exactly that with Oz Mobiles. iPhone in exceptional condition, works... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Computer Accessories Store
  4. Computer Store
  5. Electronics Store

About OzMobiles

Written by the company

About Us

OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.

Our Range


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(19,089)

2,456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got the S23+ Samsung in excellent…

I got the S23+ Samsung in excellent condition and got a new battery for half price. I am very happy with it. Would definitely recommend buying through OZMobiles.

19 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you so much for the 5-star review! We're glad to hear your Samsung S23+ arrived in excellent condition and that you were able to take advantage of the half-price battery deal. Your recommendation means a lot to us. Enjoy your new phone! Cheers.

Rated 5 out of 5 stars
OzMobiles logo

Reply from OzMobiles

Thank you for the wonderful feedback. Ensuring our customers get exactly what they're looking for is always our goal. We really appreciate your support!

Rated 5 out of 5 stars

Awesome value

19 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you for the 5-star review! We're glad we could deliver awesome value for you. Cheers!

Rated 1 out of 5 stars

Bad service

Bad service, bribed and threatened

3 September 2025
Unprompted review
OzMobiles logo

Reply from OzMobiles

Hi Jack,

Thank you for taking the time to leave a review, though we are deeply concerned by the nature of your comments. We take claims of bribery and threats seriously. We completely refute these allegations, as such actions strictly go against our core values, customer service standards, and company policies.

We have thoroughly searched our database and cannot find any customer profile, order history, or support tickets under the name "Jack Jamieson." Given the lack of matching records and the severity of your claim, it is highly likely that this review was intended for a different business.

If you did purchase a device from us under a different name or order number, please contact our customer care team directly at ozmobiles.com.au/contact with your order number so we can investigate this immediately. Otherwise, we kindly ask that you double-check the company name and remove or update this review if it was left here in error.

Rated 5 out of 5 stars

Very Happy from start to finish

I looked at various sites for a refurbished iphone. OzMobiles had a good number of iPhone 14s at good prices. It also offered a new battery at half price, which I took advantage of. The order was processed easily and notification that the item had been sent for delivery was the following day. It was well packaged so no danger of it being damaged.
At 70 years old I found it easy to order and the phone looks like new.

19 June 2026
OzMobiles logo

Reply from OzMobiles

Thanks for the fantastic 5-star review! We're glad we could offer you a great deal on the iPhone 14 and the battery upgrade. It's wonderful to know the process was smooth and easy from start to finish. Thanks for choosing us!

Rated 5 out of 5 stars

The quality of the product and the…

The quality of the product and the communication could not have been better.I would highly recommend the seller.

19 June 2026
OzMobiles logo

Reply from OzMobiles

We really appreciate you taking the time to share your experience. Keeping our customers informed and delivering great quality is what we do best, and it's fantastic to know you had such a positive experience. Thanks again!

Rated 5 out of 5 stars

Happy customer…

Great service.phone I received awesome,quick delivery

18 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you so much for the 5-star review! We're glad to hear your new phone arrived quickly. Enjoy the new device! Cheers.

Rated 5 out of 5 stars

Great product ( pro max 16) delivered…

Great product ( pro max 16) delivered in time .

11 June 2026
OzMobiles logo

Reply from OzMobiles

We're delighted to hear that you are satisfied with the received product's condition, and we send our appreciation for your 5-star rating! ❤

We aim to continue providing swift services and we'd be happy to serve you again if you seek another phone to purchase in the future.

Best Regards,
OzMobiles

Rated 4 out of 5 stars

A quality phone as advertised

A quality phone as advertised. Transfer of data from old phone to new was a little more complex than expected but not a major problem.

11 June 2026
OzMobiles logo

Reply from OzMobiles

Thanks for the 4-star review! We're glad to hear your phone is a quality device exactly as advertised. Moving data between phones can definitely throw up a few unexpected loops sometimes! We always aim for a flawless experience, so if there’s anything else we could have done to make things easier and earn that final star, please let us know. Enjoy the new phone!

Rated 4 out of 5 stars

Plenty of

Plenty of. Communication. Product is as described Samsung S22. No negative issues and have mentioned them to a few people. I recommend Oz Mobiles and would buy from them again

18 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you so much for the 4-star review and for recommending Oz Mobiles to others! We’re wrapped to hear you enjoyed the communication and that your Samsung S22 arrived exactly as described. We always strive for a perfect experience, so if there is ever anything we could have done to score that final star from you, please feel free to let us know. We look forward to helping you out again next time!

Rated 4 out of 5 stars

Phone is like new

Phone is like new, came fast too. Too many promotional emails though.

11 June 2026
OzMobiles logo

Reply from OzMobiles

Thanks for the 4-star review! We're wrapped to hear your phone arrived quickly and is looking like new. We also really appreciate the feedback regarding our promotional emails—you can easily update your preferences or unsubscribe via the link at the bottom of any email, but please let us know if you need any help with this!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price, excellent condition perfectly as described.

11 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you so much for the great review. We always aim to combine competitive prices with top-quality service, so we're wrapped to hear your order hit the mark!

Rated 5 out of 5 stars

I bought a Mac book Air

I bought a Mac book Air, its in amazing condition

It was really easy and fast dealing with these guys

I made the purchase Sunday night and picked up the product on monday, they emailed me in the morning to let me know it was ready

9 June 2026
OzMobiles logo

Reply from OzMobiles

Thanks for the 5-star review! We're wrapped to hear you had such a seamless experience and that your MacBook Air is in amazing condition. Enjoy the new Mac, and cheers for choosing us!

Rated 5 out of 5 stars

Phone arrived promptly as promised

Phone arrived promptly as promised. In excellent condition as described.No issues at all. Have used oz mobile before and will use again. Thank you.

10 June 2026
OzMobiles logo

Reply from OzMobiles

Thanks for the 5-star review! Fantastic to hear your phone arrived exactly as promised. Cheers for choosing Oz Mobile again!

Rated 4 out of 5 stars

service was great and i got what i paid…

service was great and i got what i paid for

17 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you for choosing OzMobiles!

We are delighted to have provided you with excellent assistance.

We look forward to transacting with you again and we'll do our best to get a perfect rating in the future.

Best Regards,
OzMobiles

Rated 4 out of 5 stars

Delivery service was surprisingly…

Delivery service was surprisingly accurate considering it was through Australia post. Pretty happy with phone so yea no need to return it🙂

10 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you for sharing your positive impression of our products and the delivery services of Australia Post.

We are delighted to have presented you with a device that is to your liking and rest assured that we'll do our best to continue providing quality products and trustworthy service in the future.

Until next time!

Best Regards,
OzMobiles

Rated 5 out of 5 stars

My experience with OzMobiles was very…

My experience with OzMobiles was very positive from start to finish. Clear information was presented on the website regarding the refurbished iPhone I was looking at. Any questions I had were answered promptly. The phone arrived within 3 days and is in pristine condition (as described on the website) with not a mark on it. The price, in my opinion, was very good. Overall, the experience was 'painless' and I highly recommend OzMobiles.

3 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you for sharing your experience. We know that clear information, good pricing, and quick delivery matter a lot, so we're glad we could make the whole process completely 'painless' for you.

Rated 5 out of 5 stars

I have purchased from OzMobiles a few…

I have purchased from OzMobiles a few times and found all purchases are reliable and quick delivery.

1 June 2026
OzMobiles logo

Reply from OzMobiles

Thank you for sharing your experience. Knowing that you can rely on us for top-quality gear and fast delivery every time means the world to our team. Enjoy your latest purchase!

Rated 5 out of 5 stars

As always great customer service and an…

As always great customer service and an ‘as new’ refurbished product!

17 June 2026
OzMobiles logo

Reply from OzMobiles

Thanks so much for the 5 stars! It's awesome to hear we hit the mark for you yet again with our service and product quality. Much appreciate the ongoing support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look