Ozhomehub Reviews 

Do not order from this company. Ridiculously long wait times for items to be delivered. Frustrating customer service portal and sub par quality items.

Ordered 2x bar shelf, emailed multiple times, rang 20 times, i have had zero contact from Oz home hub. canceled the order as they are useless to deal with.

It took 2 and half months to receive a room divider. Frustrating emails with no definite delivery date.
Eventually received it and fairly satisfied, even though overpriced for what it is. I personally think, this company takes orders, then gets goods made in China, hence the delays. There was a Chinese sticker on the box.
I usually only order items that take PayPal so at least there's some support.

My daughter purchased a bed from this company for $1,300 — money she worked incredibly hard to save. In the beginning, communication was prompt and reassuring. However, once payment was made, everything changed. Emails and follow-ups asking for an update on delivery have gone completely unanswered.

To this day, she still hasn’t received the bed she paid for. She made payment on 25th September 2025

This has been especially upsetting because this is her first time moving out of home. Instead of being an exciting milestone, it’s become stressful and disappointing. She is currently sleeping on a mattress on the floor because she simply can’t afford to replace what she has already paid for.

It’s not just about the money — it’s about the feeling of being ignored and taken advantage of. As a parent, it’s very hard to watch her go through this, feeling embarrassed and unsure of what to do next.

I truly hope the company will see this review and choose to do the right thing by refunding her money or resolving the situation properly. It would go a long way in restoring some faith and trust.

Absolutely horrible experience, took 3 months to get the item, which is a bedroom dresser, unpacked everything in our bedroom to find out there were no instructions, tried contacting them about it got told to scan a QR code which we did that need a password and user name which we did not have. Then got sent a link with a video of how to install. The video was a completely different dresser looked nothing like what we have and the whole thing was in Chinese. Again went back to them to ask what the go is and they tell us there in no instructions for the item we had bought.

Still no resolution, trying to sort it out as we speak but would never buy again from them

Disgusting service. This place is a SCAM, I ordered two vanities from them (which costed me over $1500). I waited for my package, for TWO MONTHS and heard nothing from them, so I emailed them asking for any updates. They then told me that it’s still in customs, so then I asked for a refund. And suddenly, the package was shipped the next day. When I got the package, it wasn’t even what I ordered, and I received two really low and poor quality bed side tables. I then returned it to them after multiple calls and emails. I waited TWO WEEKS for a refund, so I decided to call them and they were persistent that only the manager could process a refund. I emailed them multiple times and heard nothing back regarding a refund. So I took this matter further and contacted the bank, and will definitely be taking legal actions against this sketchy business. Absolutely disgusting. If I can rate this place 0 stars I would, one star is too much for them.

If I could give them less then 1 star I would. Everyone who has given them 1 star, is absolutely 💯% right. Very very bad service, the products are not what they say or look. Quality is very cheap, not solid wood, comes in pieces with no instructions and you dont have everything to assemble the pieces. Of the three items ordered, I only received 2 of the items, and they were damaged. Has taken nearly 6 months from the time of the order and still no resolution. DO NOT USE THEM NOT MATTER HOW GOOD THE PRODUCT LOOKS ON THE WEB, YOU DONT GET WHAT YOU ARE LOOKING AT. THE COMMUNICATION AND SYSTEM OF COMMUNICATION IS VERY POOR....IT IS LIKE PULLING TEETH. They are very dishonest with their customers and take no responsibility.

it took 3 months for delivery, the box was damaged, dining chairs nothing like in the online photo, very cheaply made and plastic. no assembly instructions. it was a total rip off do not order from this company.

I wish I had checked the reviews earlier.

I placed my order in December with an estimated delivery date of 1 February. After the delivery date passed, I contacted customer service and was asked to raise a support ticket.

About a month later, the order status was updated to “handed to courier” on 15 February. However, as of 26 February, there have been no further updates and no confirmed delivery date.

After waiting for over two months without clear communication, I have now raised a dispute with my bank.

Based on my experience, I would strongly advise others to exercise caution before purchasing.

The service was extremely poor from start to finish. It took over three months for the order to be delivered, and then another three weeks just to send someone out for assembly. Communication throughout this period was slow and unhelpful.

After all that waiting, the product quality was very poor and did not match expectations at all.

To make matters worse, they do not offer refunds on membership, and if you request a refund on the product, they deduct 20% of the original payment, regardless of the issues. This feels unfair, especially given the delays and quality concerns.

Overall, this was a stressful and frustrating experience. I would strongly recommend being very careful before purchasing from this website. Proceed only if you’re prepared for delays, poor quality, and limited refund options.

The worst experience ever still awaiting delivery after 5 months. So many excuses can't even get a refund. You can't get through to their staff or get past the ai generated replies to emails
would never suggest buying with them

Terrible experience. Do not buy from Ozhomehub.

One star is more thanthey deserve. Do not buy from them. Whatever you order will never turn up, and they will never update you. When you question them,they will send you random status updates.

NO ONE answers the phone or responds to emails. All these reviews with people's names that have helped then is absolutel fiction...they do not exist and I suspect put forward by the bogus company.
Still waiting on my order if I ever get it. I intend to do a bank charge back next week. The items were due today and nothing....no contact no tracking. I will give them 7 days. EVERYONE DO A BANK CHARGE BACK ON YOUR CREDIT CARD. THE BANK HAS THE LEGAL RIGHT TO DO THIS IN AUSTRALIA. I THEN INTEND TO WRITE A LENGHTHY LETTER TO THE ACCC AND NSW FAIR TRADING DEMANDING THIS COMPANY IS INVESTIGATED AND SHUT DOWN. HOW IS THAT AUSTRALIAN AUTHORITIES ALLOW THEM TO OPERATE SUCH A BOGUS AND ILLEGAL COMPANY. IF WE ALL DID WHAT I AM ABOUT TO DO WE MAY STOP THIS COMPANY AND OTHERS FROM OPERATING AND RIPPING INNOCENT AUSTRALIANS OFF IN THIS COUNTRY. TAKE A STAND WITH ME ON THIS ONE AND WRITE FORMAL COMPLAINTS.

Don't use this trader.
I bought a Latex mattress 7.5cm thick.
After 2 weeks of nothing and reading poor reviews on-line, I contacted my Bank and got my money back.
1 month after I ordered, the mattress just turned up. A miracle? I let my Bank know and I paid for it.
I got in touch with Stephanie @ OzHome ....what a poor human. I was promised a $50 refund as the delivery was late ....no refund. Oz HomeSocirty - YOU SUX

This company has done a great job of appearing to be an Aus based business. However it is clearly a poorly managed drop shipping company with all/most stock coming from overseas directly. No major issue with this, however our order arrived damaged and it is simply impossible to deal directly with anyone at the company. They have an unnecessarily complicated ticket system, and the response we received made absolutely no sense, as though it was just an AI.
Calling either sales or enquiries just goes to a recorded message.
Save your time and money and order elsewhere!

Terrible customer service! It is late Feburary and I am still trying return and refund a broken console table they delivered in Dec. I have lodged a complaint to ACCC.

Stay away, scam. I ordered bench that I never received. Waited for 2.5 months for delivery with a tracking number that they provided, then it said delivered. I never received my order.

It's a SCAM! False advertising! Avoid!!!!

Bought 2 units from them. Pics on the website show hinges on doors. Description said Glassdoors to display items. When they arrived nearly 3 months later, we found out they are not as described! Even the measurements are different. Very poor quality products from China with no english manuals. Customer service is terrible. They kept going circles and refused to pay for return and refund.
Do not buy from them!

Documented timeline of delivery inconsistencies:

Order placed: 29 November 2025
Estimated delivery: 13 January 2026
13 January 2026 – Estimated delivery date passed with no delivery and no tracking details provided.
Mid–late January – I made multiple written enquiries. I was advised the goods had been “handed to a delivery partner” and were “in motion.” No courier name or tracking number was supplied.

Direct question asked: Which courier is handling the shipment?

Response: No courier details provided.

The company’s website states shipment details will be supplied once dispatched.

Email communication issue: In several responses, my original email content was not included in their replies. This meant the full correspondence history was not consistently visible within the email thread.

11 February 2026 (morning): Customer portal stated they were still waiting for courier consignment details.
11 February 2026 (same day): Item delivered without prior notification.
11 February 2026 (email received): Message stating they were still following up for delivery information.

According to the company’s own portal and email updates, delivery details were/are still pending when the item had already been delivered.

The issue is not the eventual delivery of the product, but the lack of verifiable shipment information and the contradictory status updates provided.

Consumers are entitled to clear, accurate, and consistent dispatch information. This experience fell below reasonable expectations.