Ozhomehub Reviews 

Don't use this trader.
I bought a Latex mattress 7.5cm thick.
After 2 weeks of nothing and reading poor reviews on-line, I contacted my Bank and got my money back.
1 month after I ordered, the mattress just turned up. A miracle? I let my Bank know and I paid for it.
I got in touch with Stephanie @ OzHome ....what a poor human. I was promised a $50 refund as the delivery was late ....no refund. Oz HomeSocirty - YOU SUX

This company has done a great job of appearing to be an Aus based business. However it is clearly a poorly managed drop shipping company with all/most stock coming from overseas directly. No major issue with this, however our order arrived damaged and it is simply impossible to deal directly with anyone at the company. They have an unnecessarily complicated ticket system, and the response we received made absolutely no sense, as though it was just an AI.
Calling either sales or enquiries just goes to a recorded message.
Save your time and money and order elsewhere!

Terrible customer service! It is late Feburary and I am still trying return and refund a broken console table they delivered in Dec. I have lodged a complaint to ACCC.

Stay away, scam. I ordered bench that I never received. Waited for 2.5 months for delivery with a tracking number that they provided, then it said delivered. I never received my order.

It's a SCAM! False advertising! Avoid!!!!

Bought 2 units from them. Pics on the website show hinges on doors. Description said Glassdoors to display items. When they arrived nearly 3 months later, we found out they are not as described! Even the measurements are different. Very poor quality products from China with no english manuals. Customer service is terrible. They kept going circles and refused to pay for return and refund.
Do not buy from them!

Documented timeline of delivery inconsistencies:

Order placed: 29 November 2025
Estimated delivery: 13 January 2026
13 January 2026 – Estimated delivery date passed with no delivery and no tracking details provided.
Mid–late January – I made multiple written enquiries. I was advised the goods had been “handed to a delivery partner” and were “in motion.” No courier name or tracking number was supplied.

Direct question asked: Which courier is handling the shipment?

Response: No courier details provided.

The company’s website states shipment details will be supplied once dispatched.

Email communication issue: In several responses, my original email content was not included in their replies. This meant the full correspondence history was not consistently visible within the email thread.

11 February 2026 (morning): Customer portal stated they were still waiting for courier consignment details.
11 February 2026 (same day): Item delivered without prior notification.
11 February 2026 (email received): Message stating they were still following up for delivery information.

According to the company’s own portal and email updates, delivery details were/are still pending when the item had already been delivered.

The issue is not the eventual delivery of the product, but the lack of verifiable shipment information and the contradictory status updates provided.

Consumers are entitled to clear, accurate, and consistent dispatch information. This experience fell below reasonable expectations.

I purchased a $650 buffet that arrived scratched and without instructions. I have been sending emails and making phone calls, but I keep receiving the same response: “We apologize,” yet no actual solution or follow-up is ever provided.

The buffet has now been sitting on my veranda for three months unassembled while I wait for the instructions.

I regret buying from OZ and will never purchase from them again. I would not recommend buying from this company, as there is absolutely no communication or proper customer service.

Never again.

Pathetic experience with faulty furniture delivered and no accountability or customer service. sham office that doesn't exist.
I'm planning a legal case, the more we join hands, the better chances to win.

https :// chat.whatsapp. com/EsfuLd2chgtCMUgK3TB8Gs?mode=gi_t

Same as many here, ordered back in November, still haven't received order and can't seem to get a clear answer from anyone!

Nearly $1000 AUD spent and still no furniture.

Product was as described, however, assembly service did not remove trash and did not safely secure the bottom plate which means that a person, child, or pet could be seriously injured if they interact with the bottom place on my table. I will be contacting my lawyer if they do not resolve this issue by the 23rd of February 2026.

Beware, they shirk responsibility and are difficult to get into contact with.

Extremely hard to follow up on missing items, no customer service and unable to talk with anyone. Received 1 of 3 stools and loss of a lot of money as
1 stool is useless. Have no product to return and what I have read it’s impossible to return and get a refund. NEVER USE THIS COMPANY

Zero stars if possible. Don't use

DO NOT BUY FROM OZHOME! I purchased an item back in October, it was never delivered, TERRIBLE customer service cannot provide a date when it will be delivered. To cancel the order they want 20% and will not provide full refund. Absolute SCAM! DO NOT BUY! If I could it 0 stars I would!

Beware! Terrible product & service. Don’t waste your time & money with them. My part delivery was without notice & was left unattended in the street. The rest of the order hasn’t even arrived on time. Luckily a neighbour dragged it into their garage so it wasn’t stolen. The product was very poor quality (like cardboard) from China, damaged with chips & chunks taking out of it, unstable once upright, parts & instructions missing. Customer service only provided a 10% discount as they assumed it was still operational (without any inspection). They expect you to return it to their miles away to their Smithsfield warehouse, at your cost, if you want a full refund for a faulty product. This contravenes Australian Consumer Laws. They are not concerned about reputation & service. It is a shoddy business. The products do not match the pictures as advertised on their website.

Terrible company to deal with no one calls you back you leave calls, emails etc, can never get through to a human & still waiting on my delivery shocking to deal with Consumer Affairs next call if no one responds in 24 hrs 😡

No tracking information provided, took 15weeks for the product to arrive (6wweks longer than what was advised). When it did arrive there was no product description, parts list or instruction manual for assembly. When complaints were lodged they were "sympathetic" but basically said it will cost you to cancel the order. Terrible customer service and unreliable delivery.

Item was said to arrive within one month.
Four months later and many messages back-and-forth with multiple promises that it was coming within the next two weeks.
Very poor communication. Not honest.
Will not be buying from again.

Made a purchase in October and it is now Feb and still nothing. I have requested a refund several times and they simply refuse.
Simply a company that does not deserve to exist and suggest that you stay away.
Also, seems like a common experience and suggest anyone with same experience to make a complaint with Fair Trading (or equivalent state authority). Enough complaints they will get involved.

I had a very disappointing experience with OzHomeHub.

Everything seemed fine before I placed the order and paid the 30% deposit. Their team was very responsive at that stage — I received regular calls and even weekend support. However, once I paid the deposit on 21st November, things completely changed.

I was initially told the product would be delivered within 8 weeks, but that timeline has long passed. Since December, I have been unable to contact them properly. My calls go unanswered and multiple emails have received no response.

Eventually, I was sent a link to check my order status by entering my mobile number. However, the system says it cannot find my number in their records, which makes no sense because the receipt issued by the company clearly shows my mobile number.

At this point, I have:

No update on when (or if) my order will be delivered

No way to cancel the order

No way to contact customer support - There is contact number which automatically goes to voice message stating their team is busy. It is always the same response.

This has been a very stressful and disappointing experience. Choosing this company has been a big mistake, and I would not recommend OzHomeHub to anyone based on my experience.

Well what can I say!!!!!
Extremely disappointed !!!
Took our money!!!
Tracking keeps saying in Australia waiting to be dispatched.
No mention of furniture coming from overseas when you order. Hmmmmmmmm. Sydney based warehouse.
Sent numerous emails, support tickets since 2/12/25.
Lachlan must be a BOT who auto responds to emails.
I have contacted Scam Watch Australia, ACCC and consumer affairs.
Wonder who writes the 5 star reviews.