Ozhomehub Reviews 

DO NOT BUY FROM THIS SITE IT IS A SCAM. THEY USE A FAKE ADDRESS AND A CIRCULAR CUSTOMER SERVICE STRATEGY TO FRUSTRATE YOU AND NOT ADDRESS YOUR ISSUE. THEY TOOK MY MONEY 3 MONTHS AGO AND HAVE NEVER DELIVERED THE GOODS. BELOW IS COPY OF MY COMMS WITH THEM....
You25 Feb 2026 10:54
Customer reported a delivery issue for the following item:
Item ID: 4e8489376f
Item Name: Low Back Modern Upholstered Side Chair in Metal with Polyurethane Upholstery Material
Issue type: Courier problem
Support03 Mar 2026 10:42
Hi Greg,
Thanks for letting us know. Could you please confirm what courier issue you’re experiencing with the product so we can look into this for you right away?
You03 Mar 2026 10:49
Goods not delivered, Oz Home Hub unable to provide tracking or delivery information. Check your comms with me.
Support05 Mar 2026 16:33
Hi Greg, Thank you for your message. We have forwarded your case to the relevant team to check the status of the shipment and will get back to you shortly with an update. Thank you for your patience.
You11 Mar 2026 12:54
Again and again you continue to provide NO information regarding the whereabouts or delivery status of my order. So you can either provide me with this information today or arrange an immediate refund and provide evidence of such or I will do what I said and take my complaint to Consumer Authorities. Your treatment of my requests is clearly designed to frustrate me and make me desist, which means you have stolen my money and becomes a Police matter. I expect a resolution by close of business today. Greg Bear
Support24 Mar 2026 16:36
Hi Greg, Sorry for the inconvenience caused. Could you please confirm if you have received the product or if it is still pending delivery? Thank you for your patience.
You24 Mar 2026 17:00
It has taken you 2 weeks to get back to me and ask ME if it is delivered......you should be telling me where it is!!! NO IT HAS NOT BEEN DELIVERED!!!!!!!!! I have lodged a complaint with ACCC.......
Support26 Mar 2026 15:21
Dear Greg, We sincerely apologize for the delay and the inconvenience caused. We have forwarded your request to the relevant team to check the courier details. When we will receive further information we will let you know. Please rest assured you will receive soon. We appreciate your patience while we sort this out.
Support26 Mar 2026 15:36
Hi Greg, Sorry for the inconvenience. Our team has confirmed that your order is in transit, and you will receive it as soon as possible. Please be assured, and thank you for your patience.
You26 Mar 2026 16:52
More bullshit and lies. If it wasn't you would confirm tracking details and delivery ETA. You aren't sorry or sincere, you don't care, there is no "team". You are running a SCAM, you use a fake address, no human answers the phone, all very clever.......but Karma will catch up with you eventually (if the authorities don't first).

The product i ordered is not the same as the photos, I can't believe the poor quality of the item.
They they just dumped it on my doorstep and the way it was packaged.
Really horrible, I'm so disjointed.

Ordered chair and matching ottoman. Reported ottoman as not matching colour. 3 months delivery on original purchase. Waited another 2 months for replacement ‘matching’ ottoman. Matching it was not. Stay away!

BEWARE DO NOT BUY FROM THIS COMPANY- look at the base of what they send me and read the response. The base is cracked in half and they claim the coat hanger is still fully functional and offer 10% return! These people are crooks DO NOT BUY FROM THEM, they are trying to weasel there way out of a refund.

1 star is 1 too many. Wasted so much time on this
Order was ordered 6 months ago. No one knows where its at, they keep sending scripted apologetic update that its in transit absolutely, have no value.
They refuse to refund saying its in transit for 4 months now.
Support is only via ticket and you can only reply once they ve replied.
They keep closing our ticket and reopening new ones so they can say ticket is recent. We are up to the 3rd ticket for the exact same thing. Have now complained to consumer bodies QLD and national. Going through a process of refund with our bank as a last resort, hopefully that works. Complete sureal experience, we have since ordered our furniture piece from somewhere else and do not want the good if that was to ever be delivered, just want them to process the refund, we are now 1.5 k off pocket and no garantee to get anything back.

Wish I had checked out this company. I ordered 4 chairs on January 16. Only after checkout I noticed their arrival was March 2. On March 6 I enquired as to where they were and said I wanted a refund - they said they can't do that. I put in a support ticket and all they said was it had left the country of origin and thankyou for my patience! No ETA. It is now March 26 and I have put in another support ticket plus lodged a complaint with Fair Trading. I just want a refund.

The product I purchased was listed as in stock. I ordered in early Jan. It is now late March and it hasn't even left the origin country as of yet. I have contacted support almost every day and receive almost verbatim the same response without expanding on more information. Buyer beware! This company is dodgy as heck!

"1/5 stars - Extremely disappointed with OzHomeHub. Order #6979ad7d4e453 is overdue, (28/1/26) and tracking hasn't updated since it left the warehouse. No arrival confirmation, no new scans, and all communication is automated with no human contact possible. Phone calls just give links, and emails get ignored. Frustrating experience."

DANGER! TOXIC! HEALTH HAZARD! DO NOT BUY! Furniture is emitting formaldehyde enormously! After unpackaging the wardrobe our apartment smells like a chemical hazard! Guys, read all the reviews, no point to repeat my experience here - my fate is the same as everyone: no refund, no return, no customer service. I am going to put the item in my garage or dump it - it is not usable for human beings. I lodged a complaint to NSW Fair Trading - useless as well, they left me on my own with these bastards. Government does not care that hazardous products are shipped to Australia.

worst online company ever, never had such a struggle to get my money back after they failed to deliver products. Still have not received my money back.

Ordered a dining room table and chairs in September 2025, in October all we received were 4 chairs and a pedestal. It is now March 2026 and still no table top. Their customer service doesn’t exist, no one will speak to you on the phone. Will never purchase anything from them again.

Reached out to see whether the offered a trade discount to buy some furniture for my small business. I scheduled a call with them and it genuinely sounded like an AI/robot was talking. I tried to ask more questions and there were no responses and the person on the phone sounded completely computerized. Having read other reviews I'm not at all keen to purchase with them.

I hardly ever leave a review, but I feel I have to warn people that this was the worst piece of furniture i have ever bought
I am absolutely disgusted in the item I purchased
Terrible furniture, such bad quality I will never ever purchase anything from these people again
I wish I had read the other reviews first, it seems that many others have similar experiences

Oz Home Hub is not capable of doing business in Australia, so unless you don't mind waiting over 3 months for absolute junk then a avoid this supplier. What was advertised as "constructed from quality wood" is the worst veneered chipboard I have ever seen. And even if you can turn a blind eye to the rough unfinished packing standard ply drawer liners, then good luck trying to assemble this because the complex instructions are completely in a Chinese. Don't do it.

Follow the other reviews and avoid at all costs. The organisation can not even manage basic communication and when your order is inevitably delayed or missing (which is all but guaranteed) the endless hours you will spend trying to fix the issue is not worth any perceived savings you might get compared to any reputable organisation. Honestly the time you have taken checking the reviews is already to much investment you have made.

DO NOT PURCHASE ANYTHING FROM THESE SCAM ARTISTS, PRODUCTS ARE NOT AS IMAGED ONLINE, AND WHEN THEY GET IT WRONG GOOD LUCK TRYING TO GET A REFUND, I HAVE REPORTED THEM TO CONSUMER AFFAIRS

Avoid OzHomeHub at all costs.
Ordered item at start of Jan and delivery date was mid Feb.
It’s now 3 weeks overdue and still haven’t received item. Emails to customer service were ignored.
Their website says item was sent by courier but they refuse to provide the courier details or a tracking number.
Beware.

My wife and I think there a scam, trying to ring, and nothing, its always a text, they never pick up, you ask them to call and nothing, paid weeks ago, and all we got is order received.
we are now asking for a refund.

Very poor communication and scam your money. I have ordered dining table with set of chairs, but it’s only come with shitty quality chairs with no table. Even the chairs looks like a kids chair. Please do not buy from this company!

This company are scammers. We ordered bar stools -28th December last year and they arrived last week in damaged packing. The web site description was not accurate. We thought they were for children when they arrived. So small and flimsy. Tried to return them and get our money back as they are unsuitable for us- but this seems impossible and unlikely. Doubtful if the stools comply with Australian standards. Contacting this company is impossible - no actual person seems to be employed, no answers to emails, or texts, and they fail to return calls or make contact. We have learned a very nasty lesson through this experience.