Oxford Online Pharmacy  Reviews 

34,624
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery and extremely smooth online ordering process, noting that medications arrive promptly, securely packaged, and accompanied by very helpful product details. Consumers often praise the professional team for offering comprehensive medical checks and providing highly responsive, first-class customer support along with affordable prices. However, some people mentioned experiencing frustrating delivery delays, with a few customers waiting several weeks to successfully receive their ordered packages. A few reviewers also noted occasional issues with tracking communications or felt that official dispatch dates caused confusion regarding expected arrival times.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently describing the experience as professional,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the fast, prompt, and reliable... See more

Order

Reviewers mention positive feedback about order processes, highlighting that the website is very easy to use... See more

Product

Customers consistently note positive experiences with product, highlighting that medications appear genuine... See more

Price

Customers had positive experiences with price, consistently highlighting fair and affordable rates compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

July 29th to August 5th. First week done 2nd jab lunchtime today. Had no side affects apart from a little constipation but all fine. Definitely felt fuller after smaller meals and no temptation to p... See more

Company replied

Rated 5 out of 5 stars

Fast delivery and my medication could not be found anywhere else including all my local pharmacies. I had to tell my doctor where I got it so he could recommend people go to Oxford Online Pharmacy. Th... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more

Company replied

Rated 5 out of 5 stars

Oxford online Outstanding as always, they have been a wonderful help and support for me over the years and I am most grateful. The service is fantastic, a great team who are happy to help and su... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

About Oxford Online Pharmacy

Written by the company

Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.

In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.

Written by the company

FREE Delivery
On all orders over £40
Professional Medical Advice
From our Online Doctors or Expert Pharmacists

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

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1-star

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4.7

All reviews

(34,624)

5,098 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy buyer.

Easy to deal with. Efficient too. A relatively simple process with clear communication.

23 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We’re so pleased the process felt smooth and straightforward for you, and it’s great to know you found our communication clear at every step. Efficiency is something we strive for, so your comments really make a difference. We hope you’ll continue to rely on us whenever you need.

Kind Regards,

Harriet

Customer Care

Rated 4 out of 5 stars

Found the taking of pictures difficult…

Found the taking of pictures difficult and uploading them

14 July 2026
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Reply from Oxford Online Pharmacy

I am sorry to hear you found it challenging to take and upload your pictures. That must have been frustrating and is certainly not the straightforward process we want for our customers. Please email help@oxfordop.co.uk with the subject "TrustPilot Review" and your order number so we can look into this further and see how we might improve your experience next time.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

No hassle

Simple online consultation. Good range of products. No hassle. Swift, discreet delivery. Good prices. What's not to like?

3 August 2026
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Reply from Oxford Online Pharmacy

It is wonderful to hear how smooth you found the consultation process and that our range of products, discreet packaging, and quick delivery met your expectations. We are also pleased you appreciated our prices. We hope you will return whenever you need us, and please let us know if there is anything we can help with in future.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

I've used Oxford many times and found…

I've used Oxford many times and found their service to be excellant

1 August 2026
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Reply from Oxford Online Pharmacy

It is great to know you have chosen us repeatedly and find our service to be excellent. Your loyalty does not go unnoticed and we are pleased everything has been so positive for you. We really appreciate your continued support.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Using your online app

Using your online app, was so straightforward and easy to use, and the staff were always very helpful, when I need extra support!

2 August 2026
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Reply from Oxford Online Pharmacy

We appreciate you sharing how simple you found our online app to use. It is wonderful to hear the process felt so smooth and that our staff made a positive difference when you needed some extra support. Your feedback means a lot to our team.

We look forward to helping you again whenever you need us.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Excellent service

23 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you taking a moment to share your experience. It is wonderful to know that you found our service excellent. We hope to continue providing the same high standard each time you visit us.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Fast delivery and my medication could…

Fast delivery and my medication could not be found anywhere else including all my local pharmacies. I had to tell my doctor where I got it so he could recommend people go to Oxford Online Pharmacy. Thanks!

23 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to know we could provide your medication when your local pharmacies were unable to help. We are pleased you found our delivery prompt and truly appreciate you sharing your experience with your doctor too. Thank you for recommending us, and we hope to continue supporting you whenever you need us.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Absolutely fantastic service and always…

Absolutely fantastic service and always someone available for support if needed. Thank you

22 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to know you have found our service fantastic and appreciate having support available whenever you need it. We work hard to make sure someone is always on hand for our customers and I am so pleased this has made such a difference for you. Thank you for taking the time to share your feedback. We look forward to being here for you whenever you need us in future.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Easy communication and short delivery…

Easy communication and short delivery time. Clear instructions on use.

23 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Great to know you found communication straightforward and the delivery time met your expectations. We work hard to keep everything clear and efficient, so I am glad the instructions were easy to follow. If you ever need anything further, please do not hesitate to reach out. We look forward to supporting you again in the future.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Great experience

Great experience

2 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We appreciate you taking the time to share your experience. It is brilliant to hear that everything went smoothly for you. Thanks for choosing us and we hope you will return whenever you need our service.

Kind Regards,

Louisa

Customer Care

Rated 4 out of 5 stars

They are very thorough

They are very thorough, they want to know all the details about the people who are going to buy medication.

23 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your thoughts. We’re glad you appreciate the thorough approach we take with every order. Our team is committed to patient safety, which is why we gather all the essential details before dispensing medication. It’s great to know that our careful process stands out to you. We hope you’ll continue to trust us with your pharmacy needs.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Great to know the product met your expectations and performed just as described. We aim to provide clear information and reliable results, so it is always rewarding to hear when things go smoothly. Thanks for sharing your experience and choosing Oxford Online Pharmacy. We hope you will shop with us again.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Ireneusz

Fast delivery, knowledge about product, fair price

23 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is great to know you were happy with the speed of delivery and found our product knowledge helpful. We always aim to keep our prices fair and transparent, so I am glad this met your expectations. We appreciate you choosing Oxford Online Pharmacy and hope to assist you again soon.

Kind Regards,

Harriet

Customer Care

Rated 4 out of 5 stars

Good overall service and will use…

Good overall service and will use Oxford on line Pharmacy again.

23 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your feedback. It is great to know you found our service to be good overall. We are pleased you will be coming back to us, and we look forward to helping you again in future.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Quick professional service

Quick professional service. I’m happy to stay with this company.

2 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We are so pleased you found our service both quick and professional. Your loyalty genuinely means a great deal to us, and it is fantastic to know you are happy staying with Oxford Online Pharmacy. If there is ever anything further we can assist with, please do get in touch. We look forward to supporting you again in the future.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to hear that you found our online ordering process straightforward. We aim to make things as simple as possible so it is lovely to know that this made a difference for you. Please do come back whenever you need us.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Fast efficient service as usual.

Fast efficient service as usual.

1 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Always lovely to hear that our speedy service is consistently meeting your expectations. We’re grateful you took the time to let us know and hope you’ll continue choosing us whenever you need.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

I have never used an online pharmacy…

I have never used an online pharmacy before as I was always sceptical about them but Oxford pharmacy looked legit so I made an order and to be very honest they were very careful in there decision to provide me with my medication which was a massive plus for me in that they don’t just supply prescription meds to anyone they do check your conditions and contact your doctor first but once the checks are done they provide genuine meds in quick time and delivered with all documents as if it came from your own doctor.
Highly recommend company

1 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to hear that your first experience with an online pharmacy was such a positive one. Thank you for recognising our careful approach to safety and prescribing – ensuring trust and proper checks is so important to us. I'm also pleased you received your medication promptly along with all the necessary documentation.

Your kind recommendation means a great deal and we hope you will continue to choose Oxford Online Pharmacy in the future.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Easy to get the cream I needed

Easy to get the cream I needed. Process was simple and smoothless and delivery was super quick

22 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Really pleased to hear you found it straightforward to get the cream you needed and that the delivery reached you so swiftly. We work hard to make our service simple and reliable so your feedback means a lot. Thank you for sharing your experience and we hope to see you again next time you need us.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

The service is brilliant

The service is brilliant. Smooth registration for me as well.

1 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is great to know you found the registration process straightforward and the overall service brilliant. We really appreciate you sharing your positive experience and hope you continue to find things easy each time you use our pharmacy.

Kind Regards,

Katrina

Customer Care

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