Oxford Online Pharmacy  Reviews 

34,669
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the website is extremely easy to use, making repeat prescriptions completely hassle-free and straightforward. Consumers love the fast shipping times, professional online consultations, and very reasonable prices compared to local options on the market. Buyers often praise the thorough medical checks completed prior to dispatch, ensuring safe and reliable treatments arrive directly at their doors. However, some people mentioned experiencing frustrating shipping delays or parcels arriving much later than initially expected. A few reviewers also noted occasional communication gaps and difficulties when trying to get prompt replies regarding missed deliveries.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a reliable, fast, and efficient experience... See more

Delivery service

Users describe positive interactions with delivery_service, noting consistently fast and prompt shipping... See more

Order

Customers consistently note positive experiences with order processes that are smooth, straightforward, and... See more

Product

Consumers find product to be positive, highlighting efficient service and affordable prices. Reviewers... See more

Price

Customers had positive experiences with price, consistently finding the costs to be very competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again a great experience so easy and fast to get my meds. In today’s climate of being able to see a gp even for some thing that has been treated before can be a slow process. The online gp consul... See more

Company replied

Rated 5 out of 5 stars

July 29th to August 5th. First week done 2nd jab lunchtime today. Had no side affects apart from a little constipation but all fine. Definitely felt fuller after smaller meals and no temptation to p... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more

Company replied

Rated 5 out of 5 stars

Fast delivery and my medication could not be found anywhere else including all my local pharmacies. I had to tell my doctor where I got it so he could recommend people go to Oxford Online Pharmacy. Th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

About Oxford Online Pharmacy

Written by the company

Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.

In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.

Written by the company

FREE Delivery
On all orders over £40
Professional Medical Advice
From our Online Doctors or Expert Pharmacists

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

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1-star

Asks customers to review

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4.7

All reviews

(34,669)

5,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Lovely to hear that your order arrived right on time and everything went smoothly for you. It is always our aim to provide a fuss-free delivery and reliable service. We hope you will continue choosing Oxford Online Pharmacy whenever you need us.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Very reasonable price

Very reasonable price, next day delivery & easy to navigate website. Delighted!

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to hear you found our prices reasonable and that your order arrived promptly the next day. We work hard to keep the website clear and simple, so your feedback means a great deal. If there is anything else we can do to make the process even easier for you in the future, please let us know. We hope to see you again soon.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

V fast delivery

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Really pleased to hear your order reached you so quickly. Reliable and prompt delivery is something we work hard to achieve, so your feedback is much appreciated.

Thank you for choosing Oxford Online Pharmacy, and we hope you will shop with us again soon.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Always so efficient and helpful

Always so efficient and helpful, I'm so happy to get my monthly medication from the Oxford Pharmacy, they make it stress free!

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is great to hear you find our service efficient and helpful, and that getting your monthly medication is now stress free. We know how important it is for things to run smoothly and are really pleased we’re getting it right for you.

We look forward to continuing to support you each month.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Very quick consultation and delivery

Very quick consultation and delivery. Thank you.

27 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your positive experience with our consultation process and speedy delivery. We are glad you found everything efficient and convenient. We hope to continue providing you with excellent service in the future.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

The customer rep/helpdesk are very…

The customer rep/helpdesk are very helpful.

15 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you highlighting our customer support team. It's great to know you found the helpdesk so useful. If you ever need further assistance or have questions in the future, please reach out. We look forward to supporting you again.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Fast Service

Fast, professional reliable.

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you taking the time to share your thoughts. It’s great to know you found our service fast, professional and reliable. That’s exactly what our team aims for every day. We hope you’ll continue to trust us with your pharmacy needs.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Excellent service and excellent value…

Excellent service and excellent value for money

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you highlighting both our service and value. It is wonderful to know you found your experience to be excellent on both counts. Thank you for choosing to order with Oxford Online Pharmacy and for taking a moment to share your thoughts.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Easy process and fast service

Easy process and fast service. Thanks.

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Really glad our process worked well for you and that your medication reached you quickly. It’s always our goal to make things as smooth and efficient as possible for our customers. Thank you for sharing your positive experience. We hope to welcome you back whenever you need us.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Quick and easy and got exactly what I…

Quick and easy and got exactly what I asked for.

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is great to know you found the process straightforward and received exactly what you wanted. We aim to make things as simple and efficient as possible for our customers. If you ever need anything else, we are always here to help.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Fantastic supplier of monjaro super…

Fantastic supplier of monjaro super fast delivery and always stock available and best prices out there with discounts available

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is great to hear that you are pleased with the speed of our deliveries and the consistent availability of Monjaro. Your mention of our pricing and discounts is much appreciated too. We work hard to keep things straightforward and affordable.

Thank you for choosing us and we hope to continue meeting your needs in the future.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Years of good experience buying from…

Years of good experience buying from this company. I am impressed with the care they take over every order. though it can be exasperating: they keep asking questions to make sure that the medication I order is suitable for me.

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to hear you have had years of positive experiences with us and that the extra care taken with your orders stands out. We understand that our safety checks and medical questions can sometimes feel a bit much, but your wellbeing is always our top priority. Thank you for your patience and for choosing us time and again. We look forward to being of service to you in the future.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

All good

All good. Quick delivery.

27 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you highlighting the speedy delivery. It is great to know everything went smoothly for you. If there is ever anything else you need, we are just a message away. We look forward to helping you again in the future.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Great speedy delivery

Great speedy delivery, easy to purchase 5 stars

6 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you taking a moment to share your experience. Knowing that you found the purchasing process straightforward and your order arrived quickly is wonderful to hear. We hope you continue to find our service convenient whenever you need it.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Simple ordering procedure

Simple ordering procedure, fast delivery & quality product.

26 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for highlighting how straightforward you found our ordering process and for mentioning the speed of delivery. We are pleased you are happy with the quality of your product and that everything went smoothly for you.

If you need anything else, we are always here to help. We look forward to serving you again soon.

Kind Regards,

Harriet

Customer Care

Rated 4 out of 5 stars

Brand changed without my knowledge on…

Brand changed without my knowledge on previous orders, given an African brand of minoxidil and not the one I usually use with no option of a refund. Given 4 stars because usually I have no issues with this site over the years and the customer service is great.

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your honest feedback about your recent order. I am very sorry to hear that you received a different brand of minoxidil without being notified and that a refund was not offered when you raised this. This certainly is not the service we wish to provide after your years of loyalty.

Could you please email help@oxfordop.co.uk with "TrustPilot Review" in the subject and include your order number? We would like to look into this and see how we can resolve it for you.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Always reliable

Great prices, genuine products, delivered quickly and relaibly

11 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to know that you are pleased with our prices, authentic products and prompt delivery. We work hard to provide quality service and make things as easy as possible for our customers. Thank you for taking the time to share your experience with us. We hope you continue to rely on us for your pharmacy needs.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

All well! Checks made for prescription and…

Checks made for prescription and tablets delivered quickly and on time

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to know that you found our prescription checks thorough and that your tablets reached you promptly. We work hard to make the ordering process safe and efficient, so your feedback is truly appreciated.

We hope you will continue to use Oxford Online Pharmacy for your future needs.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Fast reliable service every time

Fast reliable service every time

26 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It's fantastic to know you can always count on us for speed and reliability. We really appreciate you sharing your experience and look forward to supporting you with our service again soon.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It's great to hear you found our help useful. We aim to make everything as straightforward as possible, so your feedback is really appreciated. If you ever have questions in the future, please do get in touch. We look forward to being of service again.

Kind Regards,

Harriet

Customer Care

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