Oxford Online Pharmacy  Reviews 

34,632
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders are processed quickly, and the online medical consultation process is exceptionally straightforward and professional throughout. People also deeply appreciate the very competitive pricing, helpful support, and consistently prompt delivery times provided. Some reviewers were not happy with delivery delays and occasional unexpected issues regarding dispatch times. Some consumers experienced frustratingly long wait times for their items to arrive or faced troublesome tracking challenges with couriers. A few individuals noted that getting timely updates during these delivery setbacks took significantly longer than expected.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a reliable, fast, and efficient experience... See more

Delivery service

Users describe positive interactions with delivery_service, noting consistently fast and prompt shipping... See more

Order

Customers consistently note positive experiences with order processes that are smooth, straightforward, and... See more

Product

Consumers find product to be positive, highlighting efficient service and affordable prices. Reviewers... See more

Price

Customers had positive experiences with price, consistently finding the costs to be very competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again a great experience so easy and fast to get my meds. In today’s climate of being able to see a gp even for some thing that has been treated before can be a slow process. The online gp consul... See more

Company replied

Rated 5 out of 5 stars

July 29th to August 5th. First week done 2nd jab lunchtime today. Had no side affects apart from a little constipation but all fine. Definitely felt fuller after smaller meals and no temptation to p... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more

Company replied

Rated 5 out of 5 stars

Fast delivery and my medication could not be found anywhere else including all my local pharmacies. I had to tell my doctor where I got it so he could recommend people go to Oxford Online Pharmacy. Th... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

About Oxford Online Pharmacy

Written by the company

Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.

In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.

Written by the company

FREE Delivery
On all orders over £40
Professional Medical Advice
From our Online Doctors or Expert Pharmacists

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

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1-star

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4.7

All reviews

(34,632)

5,107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple ordering procedure

Simple ordering procedure, fast delivery & quality product.

26 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for highlighting how straightforward you found our ordering process and for mentioning the speed of delivery. We are pleased you are happy with the quality of your product and that everything went smoothly for you.

If you need anything else, we are always here to help. We look forward to serving you again soon.

Kind Regards,

Harriet

Customer Care

Rated 4 out of 5 stars

Brand changed without my knowledge on…

Brand changed without my knowledge on previous orders, given an African brand of minoxidil and not the one I usually use with no option of a refund. Given 4 stars because usually I have no issues with this site over the years and the customer service is great.

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your honest feedback about your recent order. I am very sorry to hear that you received a different brand of minoxidil without being notified and that a refund was not offered when you raised this. This certainly is not the service we wish to provide after your years of loyalty.

Could you please email help@oxfordop.co.uk with "TrustPilot Review" in the subject and include your order number? We would like to look into this and see how we can resolve it for you.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Always reliable

Great prices, genuine products, delivered quickly and relaibly

11 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to know that you are pleased with our prices, authentic products and prompt delivery. We work hard to provide quality service and make things as easy as possible for our customers. Thank you for taking the time to share your experience with us. We hope you continue to rely on us for your pharmacy needs.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

All well! Checks made for prescription and…

Checks made for prescription and tablets delivered quickly and on time

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to know that you found our prescription checks thorough and that your tablets reached you promptly. We work hard to make the ordering process safe and efficient, so your feedback is truly appreciated.

We hope you will continue to use Oxford Online Pharmacy for your future needs.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Fast reliable service every time

Fast reliable service every time

26 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It's fantastic to know you can always count on us for speed and reliability. We really appreciate you sharing your experience and look forward to supporting you with our service again soon.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It's great to hear you found our help useful. We aim to make everything as straightforward as possible, so your feedback is really appreciated. If you ever have questions in the future, please do get in touch. We look forward to being of service again.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Once again a great experience so easy…

Once again a great experience so easy and fast to get my meds. In today’s climate of being able to see a gp even for some thing that has been treated before can be a slow process. The online gp consultant form is easy and thorough giving peace of mind that your getting the correct treatment.

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is brilliant to hear you found our process straightforward and reassuring. Knowing the online GP consultation made things clear and gave you confidence in your treatment really matters to us. We understand how frustrating it can be to wait for GP appointments these days and are glad we could provide you with a quick and safe solution.

We look forward to supporting you again whenever you need us.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

A good service'reliable and always on…

A good service'reliable and always on time with my purchase 1st class

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is fantastic to hear that you find our service reliable and your orders arrive on time. Your confidence in us means a great deal. We hope you’ll continue to choose Oxford Online Pharmacy in future and look forward to supporting you again soon.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Quick and efficient

Was quick and efficient

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thanks so much for highlighting the speed and efficiency of our service. We strive to make the process as smooth as possible for our customers, so it is wonderful to know this was your experience. We hope you will choose Oxford Online Pharmacy again whenever you need us.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Good price

Good price, good product, fast delivery 👌

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is fantastic to hear that you found our prices fair and the delivery speedy. We always aim to offer great value without compromising quality, so your feedback is most encouraging. If there is ever anything else you need, please do not hesitate to return.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Best prices around plus a discount on…

Best prices around plus a discount on top. Hassle-free process all round and quick turnaround. 5*

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to hear that you found our prices so competitive, especially with the added discount. We are pleased the ordering process was straightforward for you and that your medication reached you promptly. Your feedback really encourages us to keep up our high standards.

We hope you will continue to shop with Oxford Online Pharmacy in the future.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thanks for sharing your thoughts. We're pleased you found our service efficient and our pricing fair, as we always strive to keep things straightforward and affordable for our customers.

We look forward to assisting you again whenever you need us.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Easy process

Easy process, quick delivery, competitive prices.

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We are so pleased you found the whole process straightforward and that your order arrived quickly. Offering competitive prices along with reliable service is important to us, and it is great to know you were happy with your experience.

We look forward to supporting you again whenever you need us.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

God service

God service, fast delivery from ordering to recieving product.x

26 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We’re so pleased you were happy with both the efficiency of our service and the speed of delivery. It’s great to hear everything arrived promptly from start to finish. Your feedback is really appreciated and we look forward to supporting you again in the future.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Great prices and fast service. Highly recommended

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is fantastic to hear you found everything straightforward and appreciated our competitive prices and speedy service. Your recommendation means a great deal to us. We hope you will continue to make Oxford Online Pharmacy your first choice in the future.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Great service

Great service, packaged well, comprehensive information

5 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you mentioning how well your order was packaged and the level of information provided. It's so important to us that our customers feel fully informed and that their medicines arrive safely. Thank you for sharing your positive experience. We hope to welcome you back to Oxford Online Pharmacy soon.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We appreciate you sharing your thoughts about us. It is great to know you view Oxford Online Pharmacy positively. If you ever have any suggestions or need support, please let us know. We hope to continue being your trusted pharmacy online.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your feedback. We’re so pleased to know you found our service efficient – reliability is something we take pride in. Your comments really motivate our team, and we hope you’ll continue to choose Oxford Online Pharmacy for your needs.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Good service good product good delivery…

Good service good product good delivery thank you

25 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you sharing your experience and are pleased you were happy with the service, product and delivery. It is great to know everything met your expectations. We hope you continue to shop with us in the future.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Goods arrive as expected

Goods arrive as expected, no problems

27 September 2025
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your experience. It is great to know everything arrived just as you expected and that you had a smooth service with us. We hope you continue to find our process convenient and reliable in the future.

Kind Regards,

Harriet

Customer Care

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