We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped... See more
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I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more
Company replied
So I recently made a large order from own furniture, and Katie and will have been most helpful. I think the customer service is absolutely incredible and I can’t recommend the company enough. They p... See more
Company replied
I ordered a lovely tv stand at a great price. It took about a week to arrive but when it did two parts were damaged, appeared like it had been dropped. I emailed customer service and Katie replied str... See more
Company replied
Company details
Written by the company
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Written by the company
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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I ordered two bedside tables (£52…
I ordered two bedside tables (£52 each). One turned out to be faulty during assembly due to a misaligned drawer, despite following the instructions. The other was never opened and remained in its original box.
Instead of taking responsibility for a faulty product, I was told I’d have to pay for replacement parts and then if I wanted to return it I’d be charged £35 which is completely unreasonable given the cost of the products. Charging £35 to return a £52 item is disproportionate, and trying to apply this charge even when one item is faulty is unacceptable.
Customer service was rigid, dismissive, and more focused on shifting blame than resolving the issue fairly. I would strongly advise anyone considering ordering from this company to think twice if something goes wrong, don’t expect them to help.
30 December 2025
Unprompted review
Reply from Own Furniture
Hi Jade!
Thank you for taking the time to leave us a review.
We're sorry to hear that you're unhappy with your experience and appreciate the opportunity to clarify this further.
The charge for the replacement parts was advised because the damage occurred during assembly, which unfortunately is not covered under the product warranty. We do always try to assist where possible, but assembly-related damage falls outside of manufacturing faults.
We'd also like to clarify the return fee for the unopened bedside table. As this item was delivered as described and no manufacturing fault was reported, it falls under a change-of-mind return. Our returns policy clearly outlines a minimum £35 return charge in these circumstances, which reflects the costs involved in collection and handling through our insured couriers, but you are more than welcome to return this yourself and this will be refunded pending inspection.
We're sorry that you're disappointed with the service provided. Our team always aims to be fair and transparent, but we do have policies and procedures that must be followed consistently.
Should you wish to discuss this further, our customer service team remains available to help with these guidelines.
Best regards,
Own Furniture
So far fantastic
So far the company Own Furniture are so easy, communicative and supportive to deal with. Waiting on my order which was smooth to do. The customer service team are a dedicated team through emailing them.
16 December 2025
Unprompted review
Reply from Own Furniture
Hi Muhammed!
Thank you for taking the time to leave us a review.
We're delighted to hear that your experience with Own Furniture has been smooth so far and that our team have been easy to communicate with and supportive. We look forward to delivering your order and hope you'll enjoy it when it arrives!
Best regards,
Own Furniture
Reply from Own Furniture
Hi Francesco!
Thank you for taking the time to leave us a review.
We're thrilled to hear you're happy with our customer service and truly appreciate your recommendation!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Well recommended
Wardrobe arrived on time delivered by 2 Young men who were so nice put the Wardrobe exactly where I needed it to go would recommend the company and would buy from them in the future for any furniture needs well pleased
16 December 2025
Unprompted review
Reply from Own Furniture
Hi Patricia!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your wardrobe arrived on time and that the delivery team were helpful and friendly. It's great to know that you're happy with your purchase, and that you'd recommend us!
We truly appreciate your kind words and look forward to assisting you with any future furniture needs.
Best regards,
Own Furniture
Accidentally ordered a bed to be…
Accidentally ordered a bed to be delivered on the wrong day, customer service was very helpful with rearranging delivery for the next day.
15 December 2025
Unprompted review
Reply from Own Furniture
Hi Megan!
Thank you for taking the time to leave us a review.
We're glad our customer service team could help rearrange your delivery and make the process easier for you. It's great to hear everything was sorted quickly and smoothly!
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Great customer service
I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elminates a big worry as the furniture will now be taken to the room of choice in my home. No struggling up the stairs, on my own with large items. Wonderful customer service :-)
12 December 2025
Unprompted review
Reply from Own Furniture
Hi Celia!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team was able to offer the premium delivery service and make you furniture experience stress-free. It's wonderful to know you're happy with the service and that it has made moving your items so much easier.
Your kind words about our customer service really mean a lot to us! If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
I want to express my gratitude to…
I want to express my gratitude to OwnFurniture for the wonderful experience during my first purchase with them. The delivery was incredibly fast, and they even placed it directly inside my home, which I truly appreciated. I felt very valued as a customer and was very impressed by their professionalism, reliability, and responsibility.
I would definitely recommend them to anyone looking for efficient and high-quality service.
12 December 2025
Unprompted review
Reply from Own Furniture
Hi Esmeralda!
Thank you for taking the time to leave us a review.
We're delighted to hear that your first experience with us was such a positive one and that the delivery and service met your expectations. It's great to know you felt valued as a customer and your kind words about our professionalism and reliability truly mean a lot to us.
Thank you for the recommendation, and we look forward to helping you again in the future!
Best regards,
Own Furniture
Unbelievable service from start to…
Unbelievable service from start to finish. Was moving into a new home and the team were so quick to respond and organise everything I needed. They kept me updated with progress and I couldn’t have asked for a better service. Will definitely use them again :)
28 November 2025
Unprompted review
Reply from Own Furniture
Hi Oliver!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team was able to support you during your move and keep everything running smoothly. It's great to know you felt well informed throughout and received the level of service you deserved.
We truly appreciate your kind words and look forward to helping you again in the future.
Best regards,
Own Furniture
Dresser return and refund - great experience
We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped us arrange a pick-up and a refund which was processed promptly. We really appreciated the communicative and transparent way in which the return and refund were handled.
16 October 2025
Unprompted review
Reply from Own Furniture
Hi John!
Thank you for taking the time to leave us a review.
We're very sorry that your dresser arrived damaged, but we're delighted to hear that Katie was able to assist you promptly and make the return and refund process smooth and transparent.
We really appreciate your understanding and hope to have the opportunity to serve you again in the future under better circumstances.
Best regards,
Own Furniture
Brilliant company they resolved my…
Brilliant company they resolved my issue with no problem at all and very quickly. Will definitely use again. ⭐️⭐️⭐️⭐️⭐️
10 November 2025
Unprompted review
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a wonderful review.
We're delighted to hear that your issue was resolved quickly and smoothly. We really appreciate your kind words and look forward to assisting you again in the future!
Best regards,
Own Furniture
Reply from Own Furniture
Hi Wayne!
Thank you very much for taking the time to leave us a review.
We're thrilled to hear you had an amazing experience with our service! If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Brought a fold away table with chairs…
Brought a fold away table with chairs all compact. Perfect for my room. Happy customer
6 October 2025
Reply from Own Furniture
Hi Emma!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your dining table and chairs are perfect for your room and that you're a happy customer!
We really appreciate you sharing your experience. If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Delivery was on time and the product is…
Delivery was on time and the product is beautiful once assembled
6 October 2025
Reply from Own Furniture
Hi Jennifer!
Thank you for taking the time to leave us a review.
We're so pleased to hear your delivery arrived on time and that you're happy with your product once assembled.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
I ordered a lovely tv stand at a great…
I ordered a lovely tv stand at a great price. It took about a week to arrive but when it did two parts were damaged, appeared like it had been dropped. I emailed customer service and Katie replied straight away and I had replacement parts delivered the next day. Katie and Will were very nice and accommodating and couldn’t be any more helpful. I will definitely keep Own Furniture in mind for any future furniture needs. Great service, great products.
29 October 2025
Unprompted review
Reply from Own Furniture
Hi Karen,
Thank you for taking the time to leave us a review!
Thank you so much for your lovely feedback. We're glad to hear that Katie and Will were able to assist quickly and get your replacement parts to you without delay. It's wonderful to know you're happy with the service and the TV stand itself.
We truly appreciate your kind words and look forward to helping you with any future furniture needs!
Best regards,
Own Furniture
So I bought a shoe cabinet back in…
So I bought a shoe cabinet back in August now because I was still in the middle of decorating when it arrived I didn’t open it and just put it away not until last night I finally got it out only to realise that they had sent me a wrong colour
Now I got worried since I had this since August and I didnt think they will be able to do anything but I still emailed them and Katie the next day got back to me and said not a problem they will arrange to pick it up and do a straight swap I was very relieved and very pleased with the service
I highly recommend to shop here for your household
The quality is amazing so is the price
And the best customer service I have ever seen.
Amazing
31 October 2025
Unprompted review
Reply from Own Furniture
Hi Tas,
Thank you for taking the time to leave us a review!
Thank you so much for your wonderful review. We're delighted to hear that Katie was able to assist quickly and that the swap was arranged smoothly. It's great to know you're happy with the quality, price and overall service.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Non other then a Fraud Company
Now they are start deleting my review. And they are not giving me any update on my furniture. Just keep saying will let you know when supplier comes back.
Everyone- please don’t buy from this company… whoever got their furniture on time they are just lucky..
remember, you can not be luck every time ..
These type of companies are just to get money of customers and fly…
I am frustrated now and had to ask to return the furniture, I hope I will get my money back on time before they disappear.
Editing here as reply to customer service is not available…
Yes refund has been processed. But this does not mean that you have good service. The entire process has been a very disappointing.
23 October 2025
Unprompted review
Reply from Own Furniture
Hi Ashish,
We're very sorry for the frustration caused. Our customer service team has arranged the collection of your furniture, which was completed today, and your refund has been actioned. Please allow 3 to 5 working days for the funds to appear in your original payment method.
We appreciate your patience and are glad the matter has now been resolved.
Best regards,
Own Furniture
The furniture I ordered is fantastic
The furniture I ordered is fantastic! One bedside table was missing some screws so I got in touch with the customer service team and Katie was super helpful and sent out the missing screws and they arrived a few days later 😊 thank you!
27 October 2025
Unprompted review
Reply from Own Furniture
Hi Alice!
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with your furniture, and that Katie was able to assist quickly with the missing screws. It's wonderful to know everything arrived as needed, and we truly appreciate you taking the time to share your experience.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
So I recently made a large order from…
So I recently made a large order from own furniture, and Katie and will have been most helpful. I think the customer service is absolutely incredible and I can’t recommend the company enough. They provide high quality furniture at such a reasonable price.
Thankyou! I will 100% return in the near future.
Katie and will you are an asset to the company.
23 October 2025
Unprompted review
Reply from Own Furniture
Hi Georgia!
Thank you for taking the time to leave us a review.
We're thrilled to hear you're happy with your order and the quality of our furniture. It's wonderful to know that Katie and Will were able to assist you so well, they'll be delighted to hear your kind words.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Best regards,
Own Furniture
Excellent quality and customer service!
The quality of the furniture is amazing, right down to every little detail and the instructions were so easy to follow. Customer services are very kind and caring, and really helpful with my query. Kindness goes a long way, and I really appreciate that. It’s not often you deal with customer services and actually feel like they care, rather than just a call centre where it’s just a job, and they don’t really listen. Thank you ☺️
16 October 2025
Unprompted review
Reply from Own Furniture
Hi Daphne!
Thank you for taking the time to leave us a review.
We're delighted to hear you're so pleased with the quality and attention to detail of your furniture, and that you found the instructions easy to follow.
It truly means a lot to know our customer service team made a positive difference and that you felt genuinely cared for. Your kind words are greatly appreciated!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Brilliant customer service
Brilliant customer service. Very kind, friendly and polite.
16 October 2025
Unprompted review
Reply from Own Furniture
Hi Eva!
Thank you for taking the time to leave us a review.
We're so pleased to hear you found our customer service team kind, friendly and polite. It's wonderful to know you had such a positive experience with our team!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
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