We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more
Company replied
So I recently made a large order from own furniture, and Katie and will have been most helpful. I think the customer service is absolutely incredible and I can’t recommend the company enough. They p... See more
Company replied
I ordered a lovely tv stand at a great price. It took about a week to arrive but when it did two parts were damaged, appeared like it had been dropped. I emailed customer service and Katie replied str... See more
Company replied
Company details
Written by the company
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Written by the company
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100% customer service
I ordered a wardrobe that was scratched upon arrival. I contacted customer service and Katie went above and beyond to get me a partial refund for the damage or a replacement of the parts that were damaged. Katie kept in contact with me through out the refund process to ensure there was a favourable outcome to my order. Thank you Katie for a great customer service experience.
31 March 2026
Unprompted review
Reply from Own Furniture
Hi Roni,
Thank you for taking the time to leave us a review!
We really appreciate your kind feedback and we're so pleased to hear that Katie was able to help resolve the issue for you and get things sorted with a favourable outcome. We completely understand how frustrating it can be to receive an item with damage, so we're glad we were able to put it right for you.
Your kind words mean a lot, and we really appreciate you taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Amazing customer service from Katie in…
Amazing customer service from Katie in particular who went above and beyond to ensure our item was delivered on time. Would highly recommend the company
26 March 2026
Unprompted review
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you were unhappy with the service you received, and we're especially pleased to know that Katie was able to help ensure your item arrived on time for you.
We really appreciate your recommendation and support. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Appalling quality product
Appalling quality product, late delivery, total disregard for customer do not touch with a bargepole
26 March 2026
Unprompted review
Fast and efficient
From ordering to delivery of my goods my experience with Own furniture was extremely fast and efficient. Even although I had a problem with one of my chairs it was sorted out in no time. The emails I received were very courteous and pleasant and at no time did I feel as if I was a bother. I will definitely use Own furniture in the future and advise my family and friends of this company.
10 March 2026
Unprompted review
Reply from Own Furniture
Hi Phyllis,
Thank you for taking the time to leave us a review!
We're really pleased that you found the ordering process fast and efficient, and that your experience with us was smooth from start to finish. It's also great to know that the issue with your chair was resolved quickly and that our team were able to support you in a courteous and helpful manner throughout.
Your kind words about our service mean a lot, and we truly appreciate you taking the time to share your experience. We're delighted to hear you would recommend us to your family and friends!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Very pleased and kept me informed all…
Very pleased and kept me informed all the way to delivery. I would recommend to anyone. Will use them again.
13 March 2026
Unprompted review
Reply from Own Furniture
Hi Paul,
Thank you for taking the time to leave us a review!
We're really pleased to hear you were kept well informed throughout and that you're happy with your delivery. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
Own Furniture
Avoid Own Furniture – terrible quality, robot-like customer service, and dangerous delivery
I bought a cupboard from Own Furniture, and it broke during normal assembly. I contacted them expecting a straightforward solution, but instead I got endless generic replies blaming me and refusing a refund or replacement. They claimed the damage wasn’t their fault, despite the product clearly being faulty. Their emails repeat themselves constantly, just like the scripted responses I’ve seen them post on negative reviews — they sound like robots reading from a script.
The delivery was another nightmare. They said they would call 30 minutes before delivery, but never did. They left 96 kg boxes blocking the entrance door, so no one could get in or out of the building — completely unsafe and unacceptable.
No matter how many times I explained the situation, they kept repeating the same defensive lines and offered no real resolution. They even told me I could escalate to outside authorities, as if I hadn’t already tried being reasonable. I just want my money back to buy a proper cupboard, but their rigid, frustrating approach makes it nearly impossible.
Do not buy from Own Furniture. Poor quality products, robotic customer service, dangerous delivery practices — this company will drive you crazy. Save yourself the time, stress, and money.
11 March 2026
Unprompted review
Reply from Own Furniture
Hi Siobhan,
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your experience and the frustration caused. A full investigation was raised with our technical review team and the manufacturer, and it was determined that the damage occurred during assembly rather than being a manufacturing fault.
Regarding your comments about our communication, we do follow set policies and procedures to ensure consistency and fairness in how all cases are handled. Our Director also offered to personally attend and inspect the item to help resolve the matter.
As you have raised a chargeback, we will now liaise directly with the relevant parties to ensure this is handled appropriately through the correct channels.
We’re sorry again that you remain dissatisfied, and we appreciate you sharing your feedback.
Best regards,
Own Furniture
Overall an absolutely fantastic…
Overall an absolutely fantastic experience. Products exceeded expectations, flat packed furniture is rarely good quality or easy to assemble, but to my surprise these items were both excellent quality and easy to assemble. Items arrived quickly and were delivered with due care and attention (Fedex), although one item was incorrect, Own Furniture resolved this and arranged a collection and exchange within 48 hours. Customer Service absolutely brilliant (Katie is a superstar). I have no hesitation in recommending this business and its products.
13 March 2026
Unprompted review
Reply from Own Furniture
Hi Sam,
Thank you for taking the time to leave us a review!
We truly appreciate your fantastic feedback and we're delighted to hear that the quality and ease of assembly exceeded your expectations. We're also really pleased that your delivery arrived safely and quickly. It's great to know that Katie was able to resolve the incorrect item promptly and arrange a swift exchange for you.
We really appreciate your kind words and recommendation! It means a lot to the while team, and we look forward to helping you again in the future!
Best regards,
Own Furniture
Would give 0 stars if i could
Would give 0 stars if i could, absolutely crap quality and 0 customer service, emailed own furniture with 25 emails back and forth and same robotic response asking me to pay for parts rather than replace the crap quality - Euston shoe cabinet
8 March 2026
Unprompted review
Reply from Own Furniture
Hi Samiyah,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and the frustration caused. A full investigation was raised with our team, and following review it was determined that the issue was due to misassembly, rather than a manufacturing fault, which is why replacement parts were advised as chargeable.
We appreciate your comments regarding our communication. Our responses are based on set policies and procedures, which are in place to ensure all cases are handled consistently and fairly.
We are sorry that this outcome did not meet your expectations, and we do appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
5 star service
Ordered a bed from Own Furniture on March 2nd ; small family crisis meant I needed it asap, so I was delighted to find it would be delivered in 72 hours which was perfect.
Then there was a problem with a faulty delivery which I believe was no fault of Own Furniture.
I was not happy and due to the pressure of the family problem I was a tad crabby about it.
However, a gentleman named Will sorted the problem for me in minutes and did it efficiently and with very good grace in spite of my less than courteous attitude.
I would like to thank him and Own Furniture, I would not hesitate to buy from them again and most definitely recommend using this company.
5 star service ⭐️⭐️⭐️⭐️⭐️
5 March 2026
Unprompted review
Reply from Own Furniture
Hi Grace,
Thank you for taking the time to leave us a review!
We really appreciate your wonderful feedback and for taking the time to share your experience. We’re really pleased to hear that we were able to support you quickly during a difficult time and get everything resolved for you.
Will will be especially pleased to hear your kind words! We truly appreciate your recommendation and are grateful for your support.
Best regards,
Own Furniture
I received excellent and personable…
I received excellent and personable service from Katie
I had ordered the wrong colour and Katie answered the phone Immediately and sorted the problem out for me. She is a credit to the Company!
5 March 2026
Unprompted review
Reply from Own Furniture
Hi Jayne,
Thank you for taking the time to leave us a review!
We’re delighted to hear that Katie was able to quickly resolve the issue for you. She’ll be so pleased to hear your kind words.
We truly appreciate you taking the time to share your experience. If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Excellent service and product!
Excellent experience purchasing the Alva wardrobes from Own Furniture. Super helpful customer service from the outset, responding to questions regarding additional measurements and delivery. Wardrobes are well built and look lovely! Couldn’t be more happy.
1 March 2026
Unprompted review
Reply from Own Furniture
Hi Donna,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had an excellent experience purchasing the Alva Wardrobes and that our team were able to help with your measurements and delivery queries.
It's fantastic to know you're so happy with how they look and the quality. It really means a lot to us!
Thank you for the support and if you need anything in the future please do get in touch.
Best regards,
Own Furniture
Poor quality furniture and even worse customer service
We ordered two Alva open wardrobes and after constructing the first one realised the quality was very poor with problematic dowels, peeling vinyl strips and the drawer unit was damaged in one corner.
Customer service advised they would not refund us for this purchase even though we felt it was unfit for purpose. They offered replacement parts which we did not want as the overall quality was so poor.
They also requested £35 to return the second unit that had not been opened and would not waive this even as a good will gesture due to their "standard return terms".
I would avoid this company at all costs and spend a little more money with a more reputable one. We gave the units to charity in the end after a long email exchange that was going nowhere.
23 February 2026
Unprompted review
Reply from Own Furniture
Hi Diana,
Thank you for taking the time to leave us a review!
We're very sorry to read that you were disappointed with your experience.
We do kindly ask customers to thoroughly inspect all components before beginning to assemble to help prevent any potential further inconvenience. As the first unit had been built using damaged parts, our resolution in line with our policy was to offer replacement parts to bring the item back to perfect condition. We completely understand that this was not the outcome you were hoping for, but this is the process we follow when parts are reported as damaged after assembly.
With regards to the second unit, as it was delivered as described with no manufacturing faults or damage reported, this falls under our change of mind returns policy. As outlined in our terms, there is a minimum return charge of £35 to cover the collection and handling costs. While we appreciate this may feel frustrating, we do have policies and procedures that must be applied consistently.
We are genuinely sorry that you felt dissatisfied with the service provided and that we were unable to reach a resolution that suited you. We do appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Most of the time I struggle to assemble…
Most of the time I struggle to assemble the furniture but instructions to assemble was simple and straightforward and I managed easily and the quality of items is good.
21 February 2026
Unprompted review
Reply from Own Furniture
Hi Mohammed,
Thank you for taking the time to leave us a review!
We're delighted to hear that the assembly instructions were clear and straightforward, making it easier for you to put your furniture together.
It's also great to know that you're happy with the quality of the items. We really appreciate you sharing your experience!
Best regards,
Own Furniture
Great service and product
Great service, from the initial order, the communication was great, the price was cheaper then some larger companys, the sideboard came fully assembled and is very well built, customer service is spot on, the product is spot on, highly recommend them
4 February 2026
Unprompted review
Reply from Own Furniture
Hi Phil,
Thank you for taking the time to leave us a review!
We're thrilled that you were happy with the service, communication, and quality of your sideboard. It's great to know that everything met your expectations and that you would recommend us. We really appreciate yoursupport!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Very Good Customer Service
Ordered a couple of clothes rail hangers. They arrived promptly and though a bit of a faff erecting one of them (drawer unit) they are exactly as I wanted. There was a problem with one of the panels which had some corner damage. However this was very speedily and professionally dealt with by Katie and a new panel received within a couple of days so no complaints from me.
11 February 2026
Unprompted review
Reply from Own Furniture
Hi Peter,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you were happy with the items and that the replacement panel was resolved quickly for you. We'll be sure to pass your kind words on to Katie.
We really appreciate your support! If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Brought a gorgeous sofa
Brought a gorgeous sofa front this company and they have been absolutely amazing throughout the experience it wasn’t all plane sailing due to suppliers being very very slow at getting the sofa shipped out it took just shy of 2 weeks to get it dispatched and then a planned delivery date from SGK distribution which didn’t exactly go smoothly either but the gentleman I’ve been speaking with called will has been an absolute legend in helping me get it all sorted and delivered he has done amazing also with dealing with me constantly calling and emailing aswell I also want to thank Katie for also helping aswell I do think the suppliers need to sort out there response times as they were not quick at responding to get it all sorted delivery night came and sofa was delivered and I’m in love the delivery lads were very polite and respected inside my property but not so much outside, they broke 3 or 4 solar lights and left my front door wide open and drove off didn’t tell me so my front door was wide open while I was in front room sorting sofa out ( I have complex PTSD and severe anxiety disorder) so as u can imagine caused some distress all in all owns company have been absolutely fantastic hence why I’m giving 5 stars but as for the suppliers and the delivery company they get 3 stars thank u so much OWNS company I will definitely buy from u again and recommend u to friends and family I also want to point out that after all that stress will deserves a raise especially dealing with my daily calls
9 February 2026
Unprompted review
Reply from Own Furniture
Hello Susan,
Thank you for taking the time to leave us a review!
We really appreciate you leaving us such detailed feedback. We're thrilled to hear that you love your new sofa, and that Will and Katie were able to support you throughout the process. We really appreciate your kind words and recognition of the effort put in to help make everything run as smoothly as possible.
We are truly sorry for the issues caused by the delivery company and the damage to your solar lights, and we completely understand how distressing that must have been. Your feedback is invaluable, and we'll be sure to pass it on to highlight where improvements are needed with our suppliers and delivery partners.
It means a lot to hear that, despite these challenges, you are happy with Own Furniture's service and would recommend us.
Thank you again for your patience and support! If you need anything in the future please do not hesitate to get in touch!
Best regards,
Own Furniture
Very good customer service
Very good customer service. Had issues with a side panel for the wardrobe damaged in one of the 3 boxes and then a replacement side panel damaged by the delivery company. Customer service always responded quickly with solutions throughout the issue we had.
20 February 2026
Unprompted review
Reply from Own Furniture
Hi Andy,
Thank you for taking the time to leave us a review!
We're glad to hear that our customer service team was able to respond quickly and provide solutions throughout the issue with your wardrobe panels. We really appreciate your patience and understanding, and we're pleased we could assist in resolving the situation.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Reply from Own Furniture
Hi Jane,
Thank you for taking the time to leave us a review!
We're really pleased to hear you found our customer service outstanding - it truly means a lot to the team.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Customer Services are outstanding
Customer Services are outstanding, we needed a new part and they sorted this out efficiently and kept us in the loop in the stages . Its nice to feel valued as a customer and feel like you are being cared for. We will be buying from this company again I am very impressed, Thankyou Sharon
6 February 2026
Unprompted review
Reply from Own Furniture
Hi Sharon,
Thank you for taking the time to leave us a review!
We're absolutely delighted we could get the replacement part sorted quickly and keep you updated along the way. It's great to hear you felt valued and well looked after - that's exactly what we aim for!
We really appreciate your support and look forward to helping you again in the future.
Best regards,
Own Furniture
Customer services rep was fantastic
Customer services rep was fantastic. Quick and friendly, no problems. I wanted assembly instructions for an old order as I moved house. Provided my details and my request was completed in less than 5 minutes.
27 January 2026
Unprompted review
Reply from Own Furniture
Hello!
Thank you very much for taking the time to leave us a review!
We're thrilled to hear that our customer service team was quick and friendly, and that your request for assembly instructions was handled so efficiently.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.