CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... See more
Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... See more
Company replied
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worri... See more
Company replied
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... See more
Company replied
Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.5
Average
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
OVH support works great I have been…
OVH support works great I have been years working with infraestructure providers this guys are good.
13 November 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Hans,
The OVHcloud team thanks you for your message and for the trust you place in us. We are delighted to hear that everything went to your satisfaction.
Your positive experience is very important to us, and we are pleased to know that our services met your expectations. We remain committed to continuously improving our offerings to provide you with even higher quality and responsiveness.
If you need assistance or advice, please do not hesitate to contact us through our support channels: phone, ticket, live chat, or social media. We are here to help and support you.
Thank you again for your loyalty and your positive feedback. We wish you an excellent day.
Best regards,
Dieynaba K.
Efficient
I had an excellent experience with OVH customer support: the team responded quickly, provided clear answers, and resolved my issue without any unnecessary delays. Everything that needed to be fixed was handled efficiently. A reliable and professional service overall!
CS12699716
11 November 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Paul,
Thank you very much for your positive feedback about our OVHcloud customer support team.
We’re delighted to hear that you had an excellent experience with us, especially regarding the speed and clarity of our responses.
We take great pride in providing efficient assistance and resolving issues without delay. Your kind words reflects exactly what we strive to deliver to all our customers.
If you have any further questions or need additional support, please don’t hesitate to reach out. We’re always here to help.
Thank you again for your trust in OVHcloud.
Best regards,
Dieynaba K.
Always efficient
Quick initial response, effective communication of process and options available, good follow-up, no need to chase anyone for a solution. OVH support is by far the most effective tech support I work with.
5 November 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Bill,
Thank you very much for your positive feedback on Turtspilot.
We are delighted that our support team has been able to meet your expectations and provide you with an optimal user experience.
We are proud of our proactive approach and commitment to delivering fast and effective solutions.
We will continue to work hard to maintain this level of service and offer you the best possible experience.
Thank you again for your trust and gratitude, this motivates us to continue improving our services.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Thanks for Your Technical support
29 October 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Fatemeh,
The entire OVHcloud technical team would like to thank you warmly for your review on Trustpilot.
We are delighted to hear that our technical support was able to meet your expectations and help you resolve your issues.
Your message will be passed on to the support team, who will be thrilled to receive your thanks and compliments on their work.
We remain at your disposal for any new questions or assistance needs, whether by phone, ticket, live chat or through our social networks.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Poor Management - Doesn’t Responds, Gaslights
Worked with OVH and never had a problem with them. Starting late September they started having issues with their BSH8 data center in Canada. It took them about 2 weeks to resolve the issue. Afterwards about another few weeks later they continue to face issues. Rather than apologize and try to help us, they gaslight into telling us we caused the problem even though I’ve talked to multiple business owners on the same node and we are all having issues. Currently the server is unreachable and support is not responding to any messages.
27 September 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mark,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for providing your account information.
I'm sorry, but I can't find any active OVHcloud accounts with the information you provided. If your account is with OVHcloud US, this is normal because we legally do not have access to the data of this independent subsidiary.
This Trustpilot page is associated with the OVHcloud subsidiaries in Asia, Europe, Canada, and Africa.
Here is the Trustpilot page for OVHcloud US:
https://www.trustpilot.com/review/us.ovhcloud.com
Regards,
Maxime.R
Even though am with the cheapest plan…
Even though am with the cheapest plan when i had a payment worry they solved it so fast it was unreal :D!! Thank you Debora!!
20 October 2025
Unprompted review
Excellent support and customer care from OVH
I’ve been an OVH customer for years, and recently I needed help from the support team regarding my infrastructure.
Laurent from the OVH complaints department handled my request with great professionalism, kindness, and clear communication.
The process was smooth, the explanations were transparent, and I really appreciated the attention to detail and flexibility from OVH.
It’s great to see such a level of customer care and respect for loyal customers.
This experience reinforced my trust in OVH as a long-term partner for Hunter.FM. Excellent service overall!
17 October 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Raylan,
Thank you for your feedback on Trustpilot.
We are delighted to read that you enjoyed your time with our customer support team.
We are proud of the quality of our support and the way our teams work to resolve issues efficiently and transparently.
We are also proud to read that our agent Laurent was able to meet your expectations and offered you an optimal experience.
If you have any further questions or specific needs, do not hesitate to contact our technicians by phone or ticket, via Live chat or social networks. We are here to help.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I’m genuinely impressed with the…
I’m genuinely impressed with the professionalism and support I received from OVH. The team was understanding and handled my request with care and fairness. It’s refreshing to see a company that values its customers and strives to provide a positive experience. Thank you for the great service!
14 October 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Yuriy,
Thank you for your feedback on Trustpilot.
We are delighted to read that our team was able to meet your expectations and offer you a positive experience.
We are proud of our commitment to providing a high-quality service and are constantly striving to improve our services and support to meet our customers needs.
We are pleased to see that this has been the case for you.
We continue to work hard to deliver an outstanding user experience and are grateful for your trust in us.
If you have any questions or future needs, please feel free to contact us by phone or ticket, via Live chat or social networks. Our support teams are here to help.
Thank you again for your feedback and for your trust in OVHcloud. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very bad service provide
Very bad service provide, support is very bad no response from 4 days, ticket => CS12225781, the end chat without any reason.
11 October 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Hussnain,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions. Steps are being taken to reduce the time taken to process applications.
I note that we were able to respond to your request via ticket CS12225781 and that your claim for a bill refund was successful.
We remain available and wish you a good day.
Regards,
Maxime.R
Purchasing OVH Cloud services was a…
Purchasing OVH Cloud services was a huge mistake. We never even used their services, yet they double-charged our account every month. When we tried to stop the charges, it was impossible to cancel the services and even reach anyone from the company.
We also discovered that we cannot remove our payment card, and according to OVH, the service is locked in until 2027. This is unimaginable in Canada — a completely unreasonable, unethical, and irresponsible business practice.
OVH Cloud is not a trustworthy company. I strongly advise others to stay away from this service provider.
4 October 2025
Unprompted review
Reply from OVHcloud - Canada
Hello there,
We are sorry to read such feedback.
At OVHcloud, we charge for each service in accordance with the terms of the contract.
It is unusual to hear that a user is charged twice for the same period.
Regarding the use of products, an ordered product generates a purchase order and an invoice that must be settled.
The non-use of a product ordered and invoiced will not exempt from payment.
We recommend that you terminate any service that is no longer required.
So that I can analyze the situation, I invite you to respond to the request for information you have just received.
EDIT 17/11/2025 03:41 PM
Thank you for details.
After verification, I see that your request has been processed by our claim team.
Sincerely,
Homefa S.
Great Hardware, Mixed Support Experience
OVH provides impressive hardware at competitive prices, making it a solid choice for business needs. However, when issues deviate from their standard support process, the initial technical support can feel like typical tier 1 service—slow response times and limited effective solutions. Fortunately, after escalation to the claims department, Laurent, a highly skilled employee, resolved our issue promptly and efficiently. From that point, the support was exceptional.
CS11490884
23 September 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Alex,
Thank you for sharing your experience with OVHcloud. We are glad to hear that you are satisfied with the performance of our hardware.
We apologize for the initial delays you experienced with technical support and appreciate your patience while your issue was escalated.
It’s great to know that Laurent from our claims department was able to resolve your issue promptly and efficiently.
Your feedback is important to us, and we are happy that our team ultimately met your expectations. Our technical team thanks you for acknowledging their efforts.
We remain available through all our support channels, phone, ticket, live chat, or social media, for any future assistance.
Best regards,
Dieynaba K.
Everything is good with OVH Services !
1 September 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for sharing your satisfaction with our services and our teams! We're glad to hear it's working for you.
We continue to work hard to maintain the quality of our services and are here to help if you need anything by phone or ticket, via Live Chat or social media.
If you have any suggestions for improving our services, please feel free to share them with us. Your opinion is valuable to us!
The entire support team would like to thank you for your trust and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent and caring support
I had some hiccups with my vps upgrade and i went and purchased a new vps. However my plesk licence was attached to old vps and couldn't be moved over. Joanna is excellent in support and was very professional and curteous.
She is absolutely excellent. She's professional, courteous, and handled my problem with such care and speed. It's not just that she solved my issue; it's how she did it. She made me feel like a person, not a support ticket. It's so refreshing to get that level of genuine, human support in the tech world. Joanna is truly a gem, and she's a big reason I'm a happy OVH customer.
16 September 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Sachin,
We greatly appreciate your review ⭐⭐⭐⭐⭐
This is a wonderful recognition of our colleague Joanna's work.
Your feedback inspires us to continue delivering excellent service every day.
Best regards,
Homéfa S.
Very satisfied about the support
Very satisfied about the support . case nr CS11502133
9 September 2025
Unprompted review
Reply from OVHcloud - Canada
Hello There,
Thank you for your 5-star feedback ⭐⭐⭐⭐⭐
Recognition like yours is what drives our teams to keep improving.
We’ll continue doing our best to earn your trust every day.
With appreciation,
Homéfa S.
Happy long-time customer of OVH
Decided to write this review regarding a recent experience (ticket #CS11494577).
We've been using various OVH solutions over the past decade. varying from Dedicated Servers of all tiers to VPS.
Throughout this period, we experienced only two outages, one due to a network connector failure in the first case and a disk failure in the second.
Additionally, their customer service has significantly improved over this time. Even their response times for the standard support are short.
We've tried alternative services on a couple of occasions and discovered that we were already using a solid, time-proven provider for our mission-critical services.
If you know what you`re doing, go for the self-managed dedicated servers. If you don`t, get them to manage it for you.
Also recommend checking out their Eco range for applications with lower requirements.
1 August 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Estevao,
Thank you for your detailed feedback on your years of use of our services.
We are delighted to hear that you have been able to enjoy high reliability with our dedicated servers and VPS, despite a few minor incidents that were resolved quickly.
We are also pleased that our customer service team was able to meet your expectations, and that you appreciated the improvements made to our response times. We continue to work hard to deliver the best possible experience for our customers.
We appreciate your advice to future customers, including on self-managed dedicated servers and the Eco range.
We are confident that these recommendations will be helpful to those seeking to select the solution that best suits their needs.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Not perfect, but very reasonable and functional
CS11443362 and others.
I've been using OVH for >10years in various capacity and clients, but I can say that even though they aren't the cheapest, they aren't perfect, it was that 80-90% fit that suits the budgets. They don't have bleeding edge, but what they provided for me JustWorked(TM) most of the times. And the times it didn't they've been able to resolve it is reasonable times. For reasons I needed to move my servers to South Africa, and that is the sorry part that I were moving to a OVH-ZA. I'll advocate and use OVH when and were ever it suits my clients uses cases!
20 August 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Hendrik,
Thank you for your feedback.
Recognition like yours is what drives our teams to keep improving.
We’ll continue doing our best to earn your trust every day.
Best regards,
Homéfa S.
Good platform but misleading and no help
Good platform but some information can be misleading, and you do not have a chance to see how it works unless you pay for that. If you realize this is not for you, thousands of providers offer a guarantee but not OVH they only reply that you have to read their terms and conditions. They do not care if you are an existing client or not.
22 August 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Oscar,
Thank you for taking the time to share your experience on Trustpilot. I'm sorry to hear that our services didn't meet your expectations.
At OVHcloud, we are constantly looking for ways to improve our services, support and website, to provide you with the information you need before you place an order.
You can view the technical capacity of each of our solutions on our website: https://www.ovhcloud.com/en-ie/bare-metal/prices/
If you have any specific questions or needs, our sales reps are available to help you choose the best solution for you. You can contact them via this form: https://www.ovhcloud.com/en-ie/contact/
I would like to remind you that, as an individual customer, you have a "14 days" withdrawal period from the order date, which allows you to test our service and check if it is suitable for your needs (excluding ultra-personalized service). You can refer to our contracts for more information: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
If you have any difficulties or questions, our support teams are at your disposal by phone, ticket, Live chat or social networks.
If you have a request waiting to be processed, please send me your NIC handle via a private message. I can then relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Débora helped me to confirm the…
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worried that the internal configurations billed me again as the Status were still appearing automatic renewal. Everything was handled by Debora confirming the proper cancelation of commitment and the Server on the commitment end date. Thank you for your services.
20 August 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you so much for your kind words on Trustpilot!
We’re really glad to hear that our support team could quickly fix everything and make you feel reassured. It means a lot to us to know that you’re happy with our service.
We’re always here if you have any questions or need help, whether by phone, ticket, live chat, or social media.
Thanks again for choosing OVHcloud and for trusting us.
Best regards,
Dieynaba K.
Positive experience onboarding with OVHcloud
I've had a positive experience onboarding with OVHcloud. Initially, I committed to a VPS with the wrong hardware stack for me. OVH worked with me and resolved the situation to my satisfaction.
I'm looking forward to a long-term positive relationship with OVH, and we're off to a great start. Thanks OVH
5 August 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Tom,
We are delighted to hear that you have had a positive experience with OVHcloud, especially when it comes to integrating your VPS.
We appreciate your candor regarding the initial challenges you faced with your service and we are pleased to have been able to work together to find a solution that fully meets your needs.
Your satisfaction is our priority and we are proud to have been able to resolve the situation.
We share your enthusiasm for building a positive long-term relationship and look forward to seeing how we can continue to support you in your future projects.
We also appreciate your feedback, which will help us improve our services to better meet the needs of our customers.
For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Been with them for a long time
Been with them for a long time. Had to cancel a VPS before end of the term and they’ve not charged me. Thanks.
1 August 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Pierre,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
We are pleased to learn that our team has been able to manage the termination of your VPS correctly, and that you have not been billed for the remaining period as a commercial gesture.
It is through feedback like yours that we can continue to improve our termination process and billing system to provide a smooth and seamless user experience.
We are proud to have provided you with a service that meets your expectations, and we strive to maintain this level of quality for all our customers.
If you have any further questions or need help with any other services, please feel free to contact us by phone or ticket, via Live Chat or social media.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
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