CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... See more
Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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See what reviewers are saying
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... See more
Company replied
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worri... See more
Company replied
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... See more
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Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.5
Average
163 reviews
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Absolutely terrible service and…
Absolutely terrible service and support. Unless you are highly technical and never need assistance, I strongly advise against using them. Their support team does not read the issue properly and responds with generic documentation, even when detailed explanations and screenshots are clearly provided.
This shows a complete lack of effort and accountability. I would never recommend this service to anyone. I have all the ticket numbers and can provide full proof or clarification if required.
8 February 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Jaff,
We are sorry to read such feedback.
At OVHcloud, we are committed to providing you with quality services and support.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
Thank you for your cooperation.
Best regards,
Homéfa S.
I've been with OVH for over 12 years…
I've been with OVH for over 12 years and I'm not going to switch for anything.
2 February 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Julio,
We appreciate your incredible loyalty over the past 12 years! We're happy to hear that you've had such a positive and consistent experience with our services.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Top quality servers, great customer service.
Our company has been a customer at OVHcloud for a decade now, and both the products and service have always been top notch. We run hosting for about 200 Wordpress sites, and their performance has never been this good.
We very recently hit a bump when cancelling one of our bare metal servers, where the commitment lapsed and renewed itself when it wasn't supposed to happen. The Claims department was understanding and cancelled our commitment renewal [CS15080302], and took less than a day to resolve this.
As I mentioned earlier, we've been using OVHcloud servers for over a decade now, and we will definitely continue doing business with them for the foreseeable future, as we are 100% satisfied with everything.
27 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Karl,
Thank you, on behalf of the OVHcloud team, for your message and your loyalty to us.
We are delighted to hear that our servers have met your expectations and that our customer service has been up to par.
We are particularly pleased that you have appreciated the performance of our servers for your 200 Wordpress sites. We strive to provide quality solutions and we are proud to see that this is reflected in your experience.
We apologize for the issue you encountered when cancelling your bare metal server and we are satisfied that our Claims department was able to resolve this situation quickly. We are committed to customer satisfaction and we endeavor to resolve issues efficiently.
We are at your disposal for any needs or questions, whether by phone, ticket, live chat or social media.
We thank you again for your trust and we look forward to continuing to work with you.
Best regards,
Dieynaba K.
Took a long time to settle a simple…
Took a long time to settle a simple error of double billing. The original support Agent could have fix it in a breeze but he/she prefered to be rude.
This is not a good way to deal with a client.
22 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Pierre,
Thank you for sharing your feedback. We are sorry about the billing you received.
At OVHcloud, we do everything possible to assist you quickly and efficiently.
So that we can analyze the situation and better understand what happened, we have just sent you a request for information. You can answer it with your ticket number or your OVHcloud ID(aa0000-ovh or 0000-0000-00),
Best regards,
Homéfa S.
OVH is the Best!
OVH is providing great service at a reasonable price and that too with prompt response to support tickets.
Just spoke to their representative Débora, my problem was resolved within minutes.
14 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Paulina,
Thank you for taking the time to share this positive feedback about your experience with my colleague Débora.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
OVH's service is exactly as…
OVH's service is exactly as described—highly stable.
I've been using OVH services for over five years, and I'm very satisfied.
Ticket CS14161515
13 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Elmer,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Canadian servers offer high…
Canadian servers offer high cost-performance, stability, and fast service response! CS14871447
9 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Jack,
We appreciate the time you took to share your kind words about our support. I share it with Laurent.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie D.
They nuked my server and all its data because of a fake address
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s suffocating.
Yes, I used a fake address for signup. I live in an active war zone. Addresses here are theoretical.
Here’s what “professional” looks like at OVH:
Silent termination. No email. No ticket. My service just went dark without a note. I spent hours trying to diagnose it—SSH failed, the client panel said “login incorrect,” password recovery sent nothing. Radio silence. My project was just gone.
I had to hunt down their Twitter account to learn I’d been permanently banned by "fraud prevention" team. No prior contact. No chance to explain, verify, or even back up my data. Their support’s response was a robotic: “Account closed. We’re sorry for the inconvenience.” You weren’t sorry. You were indifferent.
Punishment: total data annihilation. My crime? A fabricated address. Not spam, not abuse, not illegal content. A form field. Your response? To incinerate my VPS and every hour of work I’d put into it. Now I get to spend another day rebuilding from zero—because OVH values checkbox compliance over human context.
-------
Update. Issue resolved. I got my data from the VPS, which is back online with all my data intact. While the initial suspension was quite stressful, it was rather justified. The support team showed flexibility and effort to resolve the situation properly. Their servers are fast, affordable, and the service has been solid.
Lesson learned: Provide accurate information from the start to reduce the chance of issues.
7 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Viacheslav,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
As stated in our general terms and conditions of sale and our contracts, the information you need to enter into an OVHcloud Control Panel must be precise and verifiable, in order to ensure the security of your accounts and transactions: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
During an identity check, if the information entered in the OVHcloud Control Panel is non-compliant or incomplete, we ask our customers to update this information.
However, if no regularization is implemented, we close the account for security reasons, and I am sorry.
Due to political conflicts, financial instability or UN sanctions, we are also not providing services in some countries.
This decision did not come from OVHcloud, but rather from international organizations such as the UN (non-exhaustive list).
In order to analyze the various difficulties encountered as well as the difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
Update 07/01/2025 :
Thank you for the additional information you have provided.
After analyzing your request, I note that the customer account in question does not comply with our general terms and conditions of service and has been closed by our account security team.
As stated in our contracts, when account security is at stake and the use of our services is not in compliance, we are obliged to close the service and the account without possibility of refund.
I understand that this answer may be disappointing, but I would like to emphasize that it is contractual and legitimate, in accordance with our contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
I also escalated the internal request to our security service for additional information.
Thank you for your understanding, and our teams remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
---
Following the return of our security team, I confirm that the account has been closed, as the information is not properly filled in and that it did not allow the contract to continue securely.
Within 24:00 to 48:00, your customer account will then be reopened to update this information.
I will ask you to provide your account with accurate and verifiable information so that you can continue with the contract.
If an identity check is carried out by our security team, please send us the documents corresponding to the information provided (ID card, proof of address less than three months old).
Thank you for your understanding.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Don't use OVH services
I was happy with the performance and stability of my OVH VPS. However, trying to cancel the service was a nightmare. They did not honor my termination request and kept deducting monthly payments. Despite my efforts with their accounts and support teams, the issue was never properly resolved. I've used several other VPS providers without these problems. OVH makes it so difficult to leave that it completely ruins the overall experience and any chance of me coming back.
"You'll be happy until you try to leave. The exit process is so negative it guarantees you won't return"
2 January 2026
Unprompted review
Reply from OVHcloud - Canada
Hello Jayachandran,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
URGENT: FORMAL NOTICE OF DISPUTE – Unjust Enrichment & Demand for Pro-Rata Refund
"Unjust Enrichment and Zero Accountability: A Warning to Business Users"
I am writing this review to warn potential customers against paying for long-term plans with OVHcloud. My experience has been nothing short of a disaster.
The Situation: I prepaid for a 1-year VPS subscription to host a testing environment for my company. Approximately 7 days into the service, the server was compromised. Instead of offering a rescue mode or a standard mitigation solution, OVH unilaterally terminated the contract and permanently deleted the server.
The Financial Abuse: While I accept their right to terminate a compromised service, I do not accept theft. OVH has refused to refund the remaining 358 days of the prepaid subscription. They effectively charged me for a full year of service but only delivered one week. Legally and ethically, this constitutes "Unjust Enrichment." They are retaining funds for a service they explicitly refused to render.
The Support Nightmare: The post-termination support is a bureaucratic loop designed to make you give up:
Tech Support refuses to help, claiming it's a "Sales issue."
Sales Department is unreachable. They do not accept tickets, and the "Request a Callback" feature is non-functional (no one called back).
Account Lockout: To make matters worse, I am now locked out of my account. The "Password Reset" emails are never sent, effectively cutting off my only communication channel to reclaim my funds.
Verdict: OVH has taken my money, terminated my service without a pro-rata refund, and ghosted me. If you value your consumer rights and your budget, DO NOT pay annually. You risk losing your entire investment if they decide to pull the plug.
Date of Incident: December 2025 Transaction Dispute: Initiated.
-------------
My Customer ID : oh305312-ovh
--------------------------------------------------
Reply to your answer
I am in receipt of your reply dated 07Jan 2026, the content of which is wholly unacceptable and legally baseless. Your attempt to hide behind "Terms of Use" to justify the misappropriation of prepaid funds for services never rendered will not be tolerated.
1. Vicarious Liability and Victim Blaming: Your assertation that my account was closed due to "abusive use" is a distortion of reality. The security compromise occurred due to the vulnerability of the infrastructure provided. By failing to offer standard mitigation protocols (such as Rescue Mode or Traffic Scrubbing) and instead opting for immediate termination, OVHcloud is punishing the victim for a crime committed against them. You are effectively penalizing a customer for the inadequacy of your own defensive measures.
2. Unjust Enrichment and Lack of Consideration: While you reserve the right to terminate service, you do not have the legal right to confiscate funds for the remainder of a contract you refused to honor. I paid for 365 days of service and received approximately 7 days. Retaining the balance for the remaining 358 days constitutes "Unjust Enrichment" under international commercial law principles. You are retaining a financial benefit without providing the corresponding service (Consideration), which renders this aspect of your Terms of Use unconscionable and legally void.
3. Arbitrary & Draconian Practices: By acting as judge, jury, and executioner, OVHcloud has adopted a predatory stance akin to asset seizure without due process. Unilaterally declaring a breach of contract to justify keeping a customer’s annual prepayment is not "security compliance"—it is, in effect, corporate piracy. No legitimate business operates by confiscating a client's entire investment based on a single, remediable security incident.
4. Final Demand: I demand an immediate pro-rata refund for the unused period of my subscription.
Failure to remit these funds, will leave me no choice but to:
File a formal chargeback with my financial institution citing and VISA "Services Not Received."
Report these predatory billing practices to relevant consumer protection agencies and telecommunications regulators.
Escalate this matter publicly to warn other potential enterprise clients of the financial risks associated with OVHcloud.
15 December 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Omar,
Here's the translation:
I'm sorry to hear about the closure of your account.
OVHcloud pays particular attention to the security of its systems and customers.
Please refer to our terms of use:
https://www.ovhcloud.com/en-gb/terms-and-conditions/contracts/
In the event of non-compliance with these conditions, an account may be suspended and services stopped. For example, a customer who orders a VPS for the first time and uses it in an abusive manner, generating abuse, may see their server suspended and their account locked.
Certain situations may vary depending on the severity of the actions taken and other parameters. Our teams do their best to assist you effectively in each situation.
Best regards,
Homéfa S.
While purchasing a server and after…
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which I never did and never used. This looks like a hacking or unauthorized action, yet OVH allowed it and charged me anyway. Now support is taking forever without giving a clear solution.
Case Number
CS14139423
28 December 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mohamed,
Thank you for your time in reviewing our service, and we regret the experience you encountered.
Your ticket has received a response from our claims team; please reply if you have any questions or need to work through the details.
Thanks and have a nice day,
OVHcloud Support team
The best Cloud Provider (also for students)
I received high-quality support from OVH. The customer assistance team was attentive, professional, and truly listened throughout the entire process.
My request was handled seriously, and a suitable solution was proposed. I would like to thank the support team for their availability and commitment to customer satisfaction.
A very positive customer experience.
1 December 2025
Unprompted review
Reply from OVHcloud - Canada
Hello there,
I'm thrilled to hear that you received high-quality support from OVHcloud and that our customer assistance team was attentive, professional, and truly listened to your needs throughout the entire process.
We're committed to providing exceptional support to our customers, and it's great to hear that we were able to meet your expectations. Our team is dedicated to finding solutions that meet our customers' needs.
I'd like to extend my sincerest gratitude to you for taking the time to share your positive experience with us. Your feedback is helping us to continue to improve our support and services.
I'll make sure to pass on your thanks to the support team, who will be delighted to hear that their hard work and dedication have made a real difference to you.
Thank you again for your kind words, and we're glad to have customers like you who appreciate our efforts.
Best regards,
Homéfa S.
OVH: fantastic support
OVH has fantastic, responsive support. I have used them for years and can't remember ever being disappointed with the level of support. Keep up the good work!
10 December 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Peter,
The OVHcloud team would like to thank you for your kind words about our support team. We are delighted to hear that you have consistently been satisfied with the level of service we provide.
Your positive experience with our support team is exactly what we want to deliver to all our customers. We take pride in our responsiveness and availability to meet your needs.
We are always at your disposal via telephone, support tickets, live chat, or our social media channels.
Thank you once again for your loyalty and trust in OVHcloud.
Best regards,
Dieynaba K.
OVH banned my server without warning or…
OVH banned my server without warning or any real attempt to assist. Instead of notifying me about suspicious activity or guiding me through securing the system as a new customer, the only response I received was a generic line: “you should secure your system.”
That isn’t support.
A responsible provider flags issues, informs the client, and helps prevent escalation especially when dealing with paying customers who are still learning the platform. Mistakes happen, and proper communication prevents them from turning into shutdowns.
OVH terminated my service, kept the payment, offered no explanation of the root cause, and left me unable to correct or avoid the issue in the future. What’s worse: even after banning and closing the VPS, the subscription wasn’t cancelled. So the system would continue billing me unless I noticed and manually stopped it. If the contract is truly terminated and the VPS permanently closed, then the subscription should not remain active.
That combination no warning, no guidance, no transparency, no refund, and ongoing billing is not how a company builds trust or retains customers.
5 December 2025
Reply from OVHcloud - Canada
Hello Ilyes,
We are sorry to read such feedback regarding your server.
At OVHcloud, we pay particular attention to security and communication.
We also have procedures that allow protecting the infrastructure and all OVHcloud clients or not.
The teams are open to dialogue and can guide you when it comes to an assessment error.
So that we can analyze the situation and understand what happened, we have sent you a request for information. You can reply to it with a ticket number or an OVHcloud client ID.
We thank you for your availability.
Homéfa S.
Thank you
Thank you, Joanna for accepting my request of cancellation of the remaining commitment period. I have been a happy OVH customer for years and I hope this continues with my subscription to the new package I got from OVH.
Ticket no.: CS13038195
3 December 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Sourena,
Thank you for sharing your positive experience with our support team on Trustpilot.
We are delighted to hear that you have been satisfied with our services for many years and have been able to benefit from a quick resolution for your request for a commercial gesture, concerning the termination of a service with a “commitment” of duration.
We are excited to see you continue your journey with OVHcloud and we are committed to continue offering you a quality experience with your new package.
Do not hesitate to contact us if you need anything, we are here to help you.
Thank you again for your trust, and we wish you an excellent continuation with your projects!
Best wishes,
Your OVHcloud advisor.
^LaiM
Reply from OVHcloud - Canada
Hello Frederico,
Thank you for taking the time to share your positive experience with our support.
We’re glad that our team was able to assist you quickly and efficiently.
Our technical team truly values your feedback and is always ready to help via phone, ticket, live chat, or social media.
Best regards,
Dieynaba K.
Reliable performance & great service
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full period. I've been happy with the service and overall performance, and customer service has been quick to access and helpful any time I've needed to reach out. I can easily recommend it.
30 November 2025
Reply from OVHcloud - Canada
Hello Arnold,
We appreciate your long-term patronage and are happy to hear that our services have consistently met your needs. It's great to know that you've found our customer service helpful and accessible. We value your recommendation!
The complete The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Debora was very helpfull
yes everything went okay Débora was very helpfull
23 November 2025
Unprompted review
Reply from OVHcloud - Canada
Hello PIERREF,
Thank you for your positive feedback. We're delighted to hear that everything went smoothly and that Débora was very helpful.
Your satisfaction is our top priority, and it's wonderful to know that our team met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us through our support channels: phone, ticket, live chat, or social media.
We're always here to help.
Thank you for choosing OVHcloud and for your trust in our services.
Best regards,
Homéfa S.
Reply from OVHcloud - Canada
Hello,
Thank you for your review. The OVHcloud team is delighted to hear that you enjoyed our service. We are proud to have provided you with a positive experience, particularly in terms of service quality.
Your satisfaction is our priority, and we are committed to continuing to improve our services to meet your needs.
Don't hesitate to contact us if you need additional assistance, we are at your disposal by phone, ticket or live chat.
Thank you again for your trust.
Best regards,
Dieynaba K.
my vps down for more then 24 hours and…
my vps down for more then 24 hours and no one for repair in the week end.... need wait monday...but monday nothing about my vps.
14 nov. 2025 19:27 : Hello,
Your VPS vps-c7ddc98c.vps.ovh.ca (786f7069-c759-43f6-ac47-631940ba78d5) is currently unavailable due to an unexpected underlying infrastructure malfunction.
Our teams are working on this issue.
Thank you for your patience, we apologize for any inconvenience caused while we resolve this issue.
sam. 15 nov. 16:26 : Bonjour,
Nous vous informons qu’une demande d’assistance a été créée : CS12806099 : VPS - service inaccessible - ping KO. L’un de nos conseillers reviendra vers vous dès que possible.
Nous vous remercions pour la confiance que vous nous accordez.
L'équipe OVHcloud
sam. 15 nov. 16:51 : Bonjour,
Un de nos spécialistes a commencé le traitement de votre demande d'assistance CS12806099 : VPS - service inaccessible - ping KO.
Il vous apportera une réponse dans les plus brefs délais.
Cordialement,
Duarte C.
L'équipe OVHcloud
After i receive a update about my ticket , they say my vps problem will resolve in normal business day , monday to friday .... Then all message i receive from them they work in my vps for resolve the problem was lie only , because they dont repair it in the week end...
17 Nov : in afternoon i ask them why they don t put me in another vps if my present vps are broken, i lost my time... i have wait and near midnight no one answer my ticket i close my account and join another provider...
18 Nov : i receive a update of my ticket they will refund me (i was under 14 days of use ) and i can use this money for buy another vps... i have not reply...
and i wait receive my money back.
Sorry but OVHcloud NEVER Again
12 November 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for reporting the issues you've encountered with your VPS. We apologize for the inconvenience caused.
To better understand the situation, we would like to request you some additional information. Could you please provide your customer ID (e.g., xx12345-ovh) so we can thoroughly analyze your case?
We recognize that service quality is crucial, and we regret not meeting your expectations. Your feedback is valuable to us, as it helps us identify areas for improvement and strengthen our services.
Thank you for your cooperation.
Best regards,
Dieynaba K.
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