Robert Oulsnam and Company  Reviews 

980
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout the process. Many people highlight the exceptional service, noting the efficiency, clear communication, and smooth user experience provided. Reviewers frequently mention prompt responses to inquiries and proactive communication, ensuring they are well-informed at every stage. Many consumers appreciate the personalized approach and genuine care from the team, especially during stressful or sensitive situations. This consistent positive experience leads many to highly recommend the company, trusting their expertise and reliable service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional, helpful,... See more

Response time

People report positive experiences with response times, highlighting prompt communication and quick... See more

User experience

Customers had positive experiences with user experience, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

We purchased with Robert Oulsnam and towards the completion we were all getting very stressed, especially with the people at the bottom of the chain, but Debbie at the Redditch branch was absolutely b... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.9

Excellent

TrustScore 5 out of 5

980 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(980)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely the best Estate Agents in…

Definitely the best Estate Agents in Kings Heath!
Michelle met me at the property on the same day l contacted them, to save me having to make another journey from South Warwickshire. She gave a fair and accurate appraisal of the property and l was very happy to allow Oulsnams to handle the sale.
Throughout, l have been kept up to date via phone calls or emails. Great, friendly & professional Team.
I would like to give a special mention and Thank You to Georgie - she has been amazing, listened and sympathised with me when there has been a bump in the road - usually the legal folks

2 December 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5 star review and positive review for our Kings Heath team.

Rated 4 out of 5 stars

Greeted with encouragement and…

Greeted with encouragement and suggestions of other property to look at.

14 November 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your review.

Rated 5 out of 5 stars

Amazing Service!!

Victoria, Debbie and Elisha are a pleasure to deal with at Oulsnams. Very attentive and professional!

I was kept up to date throughout the process and it was as seamless and efficient as it could be possibly be.

5 star service!!

20 November 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for such a kind review. We’re so pleased to hear that Victoria, Debbie and Elisha provided an attentive and professional service and kept you updated every step of the way. Your feedback means a great deal to us.

Rated 4 out of 5 stars

kept me well informed

kept me well informed, sold house within 6 months for acceptable price, always 'tried' to fulfill requests

17 November 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for taking the time to share your feedback. I’m glad to hear you felt well-informed throughout the process. We always aim to meet every request, and I appreciate you recognising those efforts.

Rated 5 out of 5 stars

Great experience

Great experience. Ron was really nice and professional. He handled two viewings back-to-back for us and still took his time, explained everything clearly, and made the whole process easy. Would definitely recommend!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

The staff Sarah and Ben were very good…

The staff Sarah and Ben were very good at getting answers of what was going on.
When we had to put it back on the market it was sold very quickly.
A big thank you to all the staff involved.

31 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review. Your comments are greatly appreciated.

Rated 5 out of 5 stars

They kept me informed at all times

They kept me informed at all times
Very helpful..especially when trying to get the keys on moving day!!

28 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review. We hope you have settled well into your new home.

Rated 5 out of 5 stars

Oulsnam Moseley

Lauren, Joel, and James were brilliant and very helpful in showing, negotiating and completing my house. A very professional, attentive, and helpful team who I would not hesitate in using again in the future.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent staff

Wellbtyexstaff at Bromsgrove.
This was difficult, very longcwinded andclndrawn out, sale fell through3.
times
But Peter, Tom and Emma were hugely supported as I was also having a difficult time personally.
I wouldn't hesitate to recommend Oulsnam to anyone. Professional, attentive. Excellent, so, thank you to the team.

7 November 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thanks for your kind review Claire we really appreciate you taking the time to complete this and hope you are settling well into your new home.

Rated 5 out of 5 stars

Ouslnams staff made a huge effort.

It was a strange experience. I had sold my home & was a cash buyer the seller inherited a property so there was no chain. However the solicitors did no cover themselves with glory. I had more frequent & regular updates from Angela Tabberer than from my solicitor. She was constantly chasing everyone to get the deal done. A big thank you Angela.

24 March 2025
Rated 5 out of 5 stars

Robert Oulsnam Mosley House purchase

Robert Oulsnam, Mosley branch were really helpful when it came to me buying my first home. I especially want to thank Lisa for being well organised and readily available to answer any queries I had. I wish Robert Oulsnam and all the staff involved in purchasing my first property all the best. Till next time, Thank you everyone !

31 August 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience when both…

We had a great experience when both buying and selling with Oulsnam's. The staff at the Bournville branch were really helpful and we're always ready to answer our questions. Thanks a lot for all your help and support.

17 October 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind comments. We are delighted that you are pleased with the service we provided and the whole team wish you every happiness in your new home.

Rated 5 out of 5 stars

The Staff are just brilliant

The Staff are brilliant and work tirelessly to make sure your sale goes as smoothly as possible. You never have to wait on hold when you phone them, in my experience anyway and the Team work as one so they are all up to speed with the progress and keep you updated always. They are all wonderful. Thank you so very much.

30 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your wonderful review, it has been a pleasure working with you in the sale of your property.

Rated 5 out of 5 stars

Always available to answer questions…

Always available to answer questions and quick to respond.

11 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we were happy to help you with your purchase and hope you are settiling into your new home well.

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