Robert Oulsnam and Company  Reviews 

982
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making every interaction pleasant and productive. Many frequently highlight the excellent service provided, noting its efficiency and the smooth overall experience. Reviewers particularly appreciate the clear, timely communication and quick responses to inquiries, ensuring they are well-informed throughout the entire process. People found the process straightforward and stress-free, even in complex situations, thanks to the team's proactive efforts and reassuring guidance. Consumers frequently recommend the company, highlighting their reliability and trustworthiness, often noting that the team genuinely cares about their clients.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often describing it as fault-free, efficient,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support received... See more

Response time

Users describe positive interactions with response times, frequently highlighting prompt updates and quick... See more

User experience

Consumers find the overall user experience to be positive, with many reviewers reporting a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

Another totally satisfying experience of selling through Oulsnams in Moseley Village. A buyer was found in the first month of putting the house up for sale. Oulsnams do a very good job in helping the... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.8

Excellent

TrustScore 5 out of 5

982 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(982)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Staff are just brilliant

The Staff are brilliant and work tirelessly to make sure your sale goes as smoothly as possible. You never have to wait on hold when you phone them, in my experience anyway and the Team work as one so they are all up to speed with the progress and keep you updated always. They are all wonderful. Thank you so very much.

30 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your wonderful review, it has been a pleasure working with you in the sale of your property.

Rated 5 out of 5 stars

Always available to answer questions…

Always available to answer questions and quick to respond.

11 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we were happy to help you with your purchase and hope you are settiling into your new home well.

Rated 4 out of 5 stars

Excellent professional service

Excellent professional service. Good communication and made the whole process easy acting equally for buyer and seller.

15 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind review. I’m delighted to hear you were happy with the service and communication throughout the process.

Rated 5 out of 5 stars

Great buying process

Emma did a great job in our buying process. We really appreciate her help.

6 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your review, we hope you will be very happy in your new home.

Rated 5 out of 5 stars

We were informed and our queries…

We were informed and our queries answered better than when we contacted our solicitor.

26 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind reply we really appreciate you taking the time to complete this for us.

Rated 5 out of 5 stars

Smooth and pleasant experience from…

Smooth and pleasant experience from viewing to completion, Anna and all the Bournville team were wonderful. Thank you

30 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Your review is much appreciated, Anna and the team wish you every happiness in your new home.

Rated 5 out of 5 stars

Very friendly and hard working team who…

Very friendly and hard working team who kept us notified weekly on the position of our sale. Thanks to Tim and all of the team for looking after us so well. We would not hesitate to recommend you to anyone needing their house/land sold.

3 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we really appreciate you taking the time to complete this for us and are happy that you were pleased with the service we offered. We wish you well for the future.

Rated 5 out of 5 stars

From beginning to end (which wasn’t…

From beginning to end (which wasn’t long at all) it’s been an absolute pleasure!!!! So incredibly helpful, caring and would more than highly recommend them!!! Fabulous service beyond the end goal! Thank you all so very much! 🤗

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Rachel Andrews…

Exceptional Support from Rachel Andrews and Karen Crayton at Oulsnams, Bournville

Buying a house in Bournville was a genuinely positive experience thanks to Rachel Andrews at Oulsnams. She was pleasant, professional, and an absolute pleasure to deal with throughout the process. It truly felt like she was working for us—proactive, thoughtful, and always on our side.

I’d also like to acknowledge Karen Crayton, whose support behind the scenes helped everything run smoothly. Together, they made what can often be a stressful process feel seamless and well-managed.

I wouldn’t hesitate to buy through them again. Highly recommended!

15 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind words, it has been a pleasure assisting with your purchase.

Rated 5 out of 5 stars

Thoroughly professional and efficient service

I was kept informed and all my questioned have been answered efficiently. There was no hidden expenses as everything is transparent on their comprehensive web-site. I had a tenant in my property very quickly, saving me money and allowing me to choose the tenant who I felt was the best fit for the flat. I have previous experience of buying and selling houses with them and had the same service. They are independent and very professional.

8 October 2025
Unprompted review
Rated 3 out of 5 stars

Had a good experience with the Barnt…

Had a good experience with the Barnt Green office initially. However, had to chase them to arrange a viewing despite leaving a voicemail and sending an email.

10 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for review and we are sorry that you had and issue and thank you for bringing this to our attention we will look into it. Many thanks.

Rated 5 out of 5 stars

The staff at Oulsnam

The staff at Oulsnam, Barnt Green have been absolutely brilliant, when things tarted to become stressful they were there to push things along between parties, and I always trusted them to come back to me when they said they would. The staff were all really friendly and nothing was too much to ask, I would recommend them to anyone thinking of selling their home in and around Barnt Green. Thanks again for all of your support on the sale of my home in Cofton.

22 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5* review. We are pleased to hear you felt supported during the sale of your property.

Rated 5 out of 5 stars

View couple of properties assisted by…

View couple of properties assisted by Jeff nice guy and professional individual good service.
Ty

26 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your feedback. We’re pleased to hear Jeff provided professional assistance and that you received good service while viewing properties

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