Osborne Training Reviews 

142
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, making interactions pleasant and supportive. Many people highlight the staff's efficiency and welcoming approach, which made their overall experience smooth and comfortable from start to finish. Reviewers frequently mention the positive user experience, noting the well-organized, quiet, and comfortable testing environment provided. The entire process is described as easy, smooth, and efficient, contributing to a calm and focused atmosphere, particularly for high-stress exams. Furthermore, people appreciate the conveniently located facilities, which are also quick and easy to find.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, kindness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the overall process as... See more

Location

Clients share positive opinions on location, with many reviewers finding the test center quick and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent exam centre. Purna Chandra is a fantastic proctor, friendly, organised and efficient. Great facility too, well located for the DLR, clean and modern, good lighting and with plenty of desk sp... See more

Company replied

Rated 5 out of 5 stars

Tvisha was great at getting me set up quickly and making me comfortable for the test. The test center was a good environment to focus . Recommend for future tests .

Company replied

Rated 5 out of 5 stars

Sohail was very prompt and helpful whilst registering. Nice man. The process itself was also very straight forward, quick and easy

Rated 5 out of 5 stars

Came to sit an exam here and it was so easy! Tvisha was so helpful and let my sit my exam even though i was very early :) good environment to sit an exam in

Company replied


Company details

  1. Educational Institution

Written by the company

Our goal is simple: To create success stories... Osborne Training is a premier training provider for diverse range of academic and vocational courses in Accounting, IT, Business Administration and various management subjects. The Centre welcomes ...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(142)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great training provider

I would highly recommend studying with Osborne Training, the study materials are comprehensive and the staff are very understanding and helpful. I couldn't fault them, they are amazing.

16 April 2025
Unprompted review
Osborne Training logo

Reply from Osborne Training

Thank you so much for your wonderful feedback. We’re delighted to hear that you found the training comprehensive and that our team supported you throughout your studies. Providing helpful, understanding guidance is something we take great pride in, so it means a lot to know this was your experience.

We truly appreciate your recommendation and are thrilled that you couldn’t fault the service you received. Wishing you continued success in your accounting journey.

Rated 5 out of 5 stars

Excellent help from Sohail even at my worst!

Hello, good afternoon.

I am someone who tends to worry when I haven’t fully quite grasp information just yet. So I can get very frustrated. Sohail was really calm and really helpful at getting me the right information. I can be one of those tricky customers because I have been conned before but I honestly am very thankful because Sohail has saved me a lot of stress and helped me find affordable ways in terms of exams fees and other ways to complete my exams. I really appreciate your help. I apologise again if I have been a tricky person to deal with on the phone. It is my first time doing an online learning and I having to be very cautious with everything. I have used Osborne for my Level 2 through a college and they have been genuinely really good so far.

6 March 2025
Unprompted review
Osborne Training logo

Reply from Osborne Training

Thank you so much for sharing such a thoughtful review. We’re really pleased to hear that you felt supported, especially during moments when things felt overwhelming. Starting an online learning journey can be daunting, and it’s completely understandable to be cautious — your concerns were valid, and you handled everything responsibly.

It’s wonderful to know that our team was able to give you the clarity and reassurance you needed. We’re especially glad that the guidance you received helped reduce stress and made the process of planning your exams more manageable and affordable.

You were never a “tricky” customer — you were simply making sure you had the right information, and that’s exactly what we’re here for. We truly appreciate your trust in us, and it’s great to hear that your experience with Osborne Training, both now and during your Level 2, has been positive.

We’re wishing you every success as you continue your studies, and we’re always here if you need further support.

Rated 5 out of 5 stars

Ian and Sohail have been super helpful…

Ian and Sohail have been super helpful with all aspects including revising for the exams and the general learning.

18 February 2025
Unprompted review
Osborne Training logo

Reply from Osborne Training

Thank you for your kind feedback. It’s great to hear that you’ve found the support from our team helpful throughout both your learning and exam preparation. We’re committed to making sure every student feels confident and well‑guided, so it’s wonderful to know this has been your experience.

We truly appreciate you taking the time to share your thoughts and wish you continued success in your studies.

Rated 5 out of 5 stars

He is very polite and friendly

He is very polite and friendly. His name is Shafir. Last time I had some issues when I try to book an exam. But I need to do the exam before I travel. He is understand my problem and the way he was help me I never going to forget. I really appreciate Shafir. Good luck for your career.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Feedback on a query

First of all I would like to give a huge thanks to Sohail Mumtaz for the outstanding service he gave when I called to ask for information about an AAT in Accounting.

Sohail went far and above to explain about Osbourne, the different types of courses they offered on my chosen subject, and also sent me a test to see what level a needed to enrol in.

I will be enrolling on the AAT Level 2 Accounting and hopefully I would have a better understanding of the course as whole to give a feedback on.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I sat AAT Level exams this centre and i couldn't recommended a better place to sit an exam. It was very friendly and welcoming. The staff really cared about there candidates and how they had done.. they offer help if i needed..Great experience

18 March 2024
Unprompted review
Rated 5 out of 5 stars

best location for AAT exams

went to do an exam with them and the facilities and assistants were great, I've been doing accounting exams in several locations in London and this one is the most professional so far.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Excelent.

Excelent.
I would just suggest check the temperature of the exam rooms (Somedays could be too cold)

16 January 2024
Unprompted review
Osborne Training logo

Reply from Osborne Training

Thank you for your feedback. We can definitely look into that and your feedback is very valuable to our team as it motivates us to provide all of our students the best possible services.

Many thanks again for your kind words and please keep in touch with our team for any support you need!

We wish you all the best for your AAT journey.

- Student support team, Osborne Training.

Rated 5 out of 5 stars

The examiner

The examiner, Rehana, always has very professional manner to the all candidates and helpful about technical issues. Exam room has enough amount facilities and staff are so kind.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, always prompt respond. I highly recommend their services.

23 November 2023
Unprompted review
Osborne Training logo

Reply from Osborne Training

Thank you for your feedback. Your feedback is very valuable to our team as it motivates us to provide all of our students with the best possible services.
Many thanks again for your kind words, and please keep in touch with our team for any further support you need!

We wish you all the best.

- Student support team, Osborne Training.

Rated 5 out of 5 stars

The invigilator was very helpful and…

The invigilator was very helpful and nice.It gave me a positive vibe.
I would recomand it.

14 November 2023
Unprompted review
Osborne Training logo

Reply from Osborne Training

Thank you for your feedback. Your feedback is very valuable to our team as it motivates us to provide all of our students with the best possible services.
Many thanks again for your kind words, and please keep in touch with our team for any further support you need!

We wish you all the best.

- Student support team, Osborne Training.

Rated 5 out of 5 stars

Great customer support

Very helpful , prompt response . Great customer support!

1 November 2023
Unprompted review
Osborne Training logo

Reply from Osborne Training

Thank you for your feedback. Your feedback is very valuable to our team as it motivates us to provide all of our students with the best possible services.
Many thanks again for your kind words, and please keep in touch with our team for any further support you need!

We wish you all the best.

Rated 5 out of 5 stars

Set up was so easy

They were very help, professional, and the turn around for setting up my enrolment was very fast!

Thank You!

26 October 2023
Unprompted review
Osborne Training logo

Reply from Osborne Training

Thank you for your feedback. Your feedback is very valuable to our team as it motivates us to provide all of our students with the best possible services.
Many thanks again for your kind words, and please keep in touch with our team for any further support you need!

We wish you all the best.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look