Excellent exam centre. Purna Chandra is a fantastic proctor, friendly, organised and efficient. Great facility too, well located for the DLR, clean and modern, good lighting and with plenty of desk sp... See more
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Review summary
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Reviews shaping this summary
Tvisha was great at getting me set up quickly and making me comfortable for the test. The test center was a good environment to focus . Recommend for future tests .
Company replied
Sohail was very prompt and helpful whilst registering. Nice man. The process itself was also very straight forward, quick and easy
Came to sit an exam here and it was so easy! Tvisha was so helpful and let my sit my exam even though i was very early :) good environment to sit an exam in
Company replied
Company details
Written by the company
Our goal is simple: To create success stories... Osborne Training is a premier training provider for diverse range of academic and vocational courses in Accounting, IT, Business Administration and various management subjects. The Centre welcomes ...
Contact info
9 Skylines Village, E14 9TS, London, United Kingdom
- 02036087179
- osbornetraining.org
4.7
Excellent
142 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Purna Chandra was really friendly and…
Purna Chandra was really friendly and helpful. The whole process was nice and easy. Definitely recommend.
6 June 2026
Unprompted review
Tvisha was very supportive and…
Tvisha was very supportive and responsible throughout the invigilation.
2 June 2026
Unprompted review
I’ve been to this centre for all 4 of…
I’ve been to this centre for all 4 of my exams. Very quiet and calm environment to take high stressed exams. On this occasion Tvisha was a really calm and patient invigilator! I would definitely recommend this centre!
2 June 2026
Unprompted review
Exam went smoothly
Exam went smoothly, our exam invigilator Tvisha was very helpful and efficient
2 June 2026
Unprompted review
Excellent professional space for exam
I had my exam yesterday at the location in Limeharbour London. The experience was good all around. The space allowed me to focus on my exam and the lovely man who booked me in was friendly and professional. I passed my exam which was a bonus
25 May 2026
Unprompted review
Reply from Osborne Training
Thank you for sharing your experience. We’re delighted to hear that your exam at our Limeharbour London centre went smoothly and that the professional, friendly service from our team helped you feel at ease. We take great pride in providing a clean, focused, and well‑managed exam environment so candidates can perform at their best.
Congratulations on passing your exam — that’s a fantastic bonus. We look forward to welcoming you again.
—Student Support Team, Osborne Training
Highly recommend this center
Highly recommend this center, very professional and friendly staff and nicely air conditioned room
25 May 2026
Unprompted review
Reply from Osborne Training
Thank you for your recommendation. We’re delighted to hear that you found our exam centre professional, friendly, and comfortable. Many candidates appreciate our well‑maintained, air‑conditioned rooms and supportive staff, and we’re glad this contributed to a positive exam experience for you.
We appreciate you choosing Osborne Training.
—Student Support Team, Osborne Training
One of the ACCA exam centres in London
One of the ACCA exam centres in London. Very friendly staff, clean rooms and also conveniently located near Canary Wharf.
I will see you soon 😊
23 May 2026
Unprompted review
Reply from Osborne Training
Thank you for your great feedback. We’re delighted to hear that you had a positive experience at our ACCA exam centre in London. Our team works hard to provide friendly support, clean and comfortable exam rooms, and a smooth check‑in process. We’re also glad you found our Canary Wharf location convenient for your visit.
We look forward to welcoming you again soon.
—Student Support Team, Osborne Training
Hi I had a great experience at this…
Hi I had a great experience at this exam centre. Thanks for the great service from Tvisha ensuring a good exam environment.
23 May 2026
Unprompted review
Reply from Osborne Training
Thank you for sharing your experience. We’re delighted to hear that you had a great exam at our centre and that Tvisha provided the professional support needed for a calm and well‑managed exam environment. Delivering a reliable, stress‑free exam experience is a key priority for us, and your feedback helps others choose a trusted exam centre with confidence.
We appreciate you choosing Osborne Training and wish you every success in your results.
—Student Support Team, Osborne Training
Tvisha provided a brilliant service to…
Tvisha provided a brilliant service to me - very welcoming as an invigilator, governed the process very well and was very accommodating
19 May 2026
Unprompted review
Reply from Osborne Training
Thank you so much for your lovely feedback. We’re delighted to hear that Tvisha made you feel welcome and supported throughout your exam. She takes great pride in creating a calm, well‑organised environment for every candidate, and it’s wonderful to see that reflected in your experience.
We truly appreciate you taking the time to share your thoughts and look forward to welcoming you again.
—Student Support Team, Osborne Training
Reply from Osborne Training
We appreciate you taking the time to leave a review. It’s great to know that your exam went well and that everything was straightforward during your visit.
Wishing you all the best with your results.
—Student Support Team, Osborne Training
I was experiencing difficulty with remote assessment access
I was experiencing difficulty with access to remote assessments which resulted in not being able to use the practice assessment scheduled. This was a PSI secure browser issue which they couldn't pr wouldn't resolve.
So I contacted Osborne and they've kindly agreed to allow me to sit the exam instead in their canary wharf assessment centre so I didnt lose my funds altogether knowing the actual assessment previously booked wouldn't work.
Thank you!
5 May 2026
Unprompted review
Reply from Osborne Training
Thank you, Donna, for taking the time to share your experience. We’re really glad we were able to support you when the PSI secure browser issue prevented you from accessing your remote assessment.
Although the technical problem was outside of our control, we never want a learner to lose their exam opportunity because of circumstances like this. We’re pleased we could offer you a place at our Canary Wharf assessment centre so you didn’t miss out or lose your booking fee.
We appreciate your patience throughout the process, and we’re happy to hear the solution worked for you. If you need any further support with your upcoming assessments, our team is always here to help.
Burnard Chandra was very helpful when I…
Burnard Chandra was very helpful when I came to sit my exam. Will do more with Osborne in the future
28 April 2026
Unprompted review
Reply from Osborne Training
Thank you, Harry, for sharing your feedback. We’re really pleased to hear that you had a positive experience at our exam centre and that we were able to support you during your visit.
Our team works hard to make every candidate feel comfortable and well looked after, so it’s great to know this came through. We appreciate your kind words and look forward to welcoming you again for your future exams.
Pubrchandra was great and very helpful
27 April 2026
Unprompted review
Reply from Osborne Training
Thank you, Naveen, for taking the time to leave your feedback. We’re really pleased to hear that we were able to support you and that you found the experience helpful.
Our exam centre team works hard to make every candidate feel comfortable and well looked after, so it’s great to know this came across during your visit. We appreciate your review and look forward to welcoming you again for future exams.
Excellent exam centre
Excellent exam centre. Purna Chandra is a fantastic proctor, friendly, organised and efficient. Great facility too, well located for the DLR, clean and modern, good lighting and with plenty of desk space for open book exams.
25 April 2026
Unprompted review
Reply from Osborne Training
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience at our exam centre and that Chandra made you feel supported throughout your assessment.
We take great pride in providing a calm, organised, and comfortable environment for all candidates, so it’s fantastic to know that the facilities, layout, and overall atmosphere contributed to a smooth exam experience for you.
We truly appreciate you taking the time to share your thoughts, and we look forward to welcoming you again for your future exams.
Good service and understanding of the stress of a student in an exam environment
Purana chandra has been very nice and understanding. Good service.
25 April 2026
Unprompted review
Reply from Osborne Training
Thank you, Hana, for sharing your experience. We’re really pleased to hear that Chandra was supportive and understanding during your exam. We know how stressful an exam environment can feel, so it’s great to know you felt well looked after.
We appreciate your kind words and are glad the service met your expectations. Wishing you all the best with your studies and future exams.
Check before enrolling
A terrible course provider - be wary!!
The company is not CPD accredited meaning that the course content is only checked by Osborne Training and the course has errors and outdated material.
Refund. They refuse to refund although they were advised within 14 days. They use the incentive of the tablet as a reason not to refund regardless of when it is received.
They offered an additional one months training - unsure why I would use this when the course is not fit for purpose.
Advised corrections - not rectified.
I regret ever enrolling and would recommend researching the company and their terms and conditions before paying for a course.
Updated:
The core course content has errors as well as the Beta Trial. They are fully aware of this as I have advised them.
I have posted once. I started the course on the 11th of March and cannot see any other reviews that they are accusing me of posting.
The course cancellation and refund request was on the 23rd of March. They were given the opportunity to correct the MAIN COURSE CONTENT. They did not hence the legal requirement to refund.
I am happy for them to advise Trust Pilot I have posted several posts. It is completely untrue and easy to see on the reviews they have received. This is defamatory and they are trying to discredit me so that my comments are irrelevant.
As requested I have again advised that the course was cancelled within 14 days. And the complaints department are ignoring me once again, as they have no more excuses. If they ever reply, I will update.
16 April 2026
Unprompted review
Reply from Osborne Training
Thank you for taking the time to share your feedback, Shelley. We are sorry to hear that you feel disappointed with your experience, and we appreciate the opportunity to clarify a few points for anyone reading your review.
Accreditation
The Total Taxation course you enrolled on is not advertised as accredited. It is delivered as a standalone vocational training programme, and all core materials are created, reviewed, and updated internally by our academic team.
Course Content
The core course materials remain available in full. The items you referred to as “removed” were optional Beta trial resources that were temporarily made available to gather learner feedback. These were not part of the advertised curriculum or the course specification. After reviewing feedback, including yours, we removed the Beta items to avoid confusion and ensure all learners follow the same verified content.
Refund Request
Your refund request was declined because it fell outside the 14‑day cooling‑off period. As this did not occur, we were unable to process a refund.
Additional Support
The offer of an additional month of access was made as a goodwill gesture to support your learning, not as a replacement for course quality.
We understand that this situation has been frustrating for you, and we respect your right to share your experience. If you would like to discuss anything further or provide additional evidence for review, our complaints team remains available to assist.
We also wanted to make you aware of an important point regarding the reviews you have posted. We have identified that multiple reviews have been submitted about the same course under different names. Trustpilot’s guidelines require that each customer leaves one genuine review based on their own experience, and posting multiple reviews under different identities is not permitted under their platform rules.
We are not asking you to remove your feedback — you are fully entitled to share your experience — but we do need to ensure that all reviews comply with Trustpilot’s policies. If multiple reviews continue to be posted under different names, Trustpilot may remove them or take action on the account, as this is considered a breach of their terms.
We wanted to bring this to your attention so you are fully informed and can avoid any issues with your Trustpilot account.
If you would like to discuss any part of your complaint further, our team remains available to assist.
Look elsewhere for training
What a bunch of pirates, training is not accredited and staff/ tutors offer no assistance and then ignore complaints and when someone reviews them they simply complain.
11 March 2026
Unprompted review
Reply from Osborne Training
Thank you for your feedback. We take all reviews seriously, but we are unable to locate any learner or enquiry under the name Karl Postlethwaite. Because of this, we cannot verify the concerns raised.
Most of our training programmes are fully accredited by various accreditation bodies, and our support team and tutors are available throughout each learner’s journey. If this review relates to a genuine experience, we would welcome the opportunity to investigate it properly. Please contact us directly with your registered name and enrolment details so we can look into the matter.
When querying about the course I was…
When querying about the course I was just sent copy and paste generic answers from their website rather than actually being provided the answers to the questions I was asking. Sohail was very unhelpful with answering specific questions which is outrageous considering the ridiculous prices they charge
11 February 2026
Unprompted review
Reply from Osborne Training
Thank you for taking the time to share your feedback. We are sorry to hear that your enquiry experience didn’t feel as helpful or personalised as it should have been.
We aim to provide clear, tailored information to every prospective student, and I appreciate you highlighting that this wasn’t your experience. Our website includes detailed information on every courses we offer, additionally advisors are available to clarify any further questions you have. Your comments have been shared with our team so we can address this internally and ensure our communication is more responsive and specific to each person’s needs.
We never want anyone to feel they are receiving generic answers, especially when making an important decision about their education. Your feedback helps us identify where we can improve, and we are already reviewing our enquiry-handling process to prevent this from happening again.
If you’re open to it, we would be very happy to personally answer any outstanding questions you may still have over the phone. You can reach us directly at 02036087179, and we will ensure you receive the detailed information you were looking for.
Thank you again for bringing this to our attention.
Recommend accounting training centre
Perfect place to start your accounting journey, Osborne offers online and classroom based training at affordable prices.
3 October 2025
Unprompted review
Reply from Osborne Training
Thank you so much for your kind words, Vaibhav. We’re delighted to hear that you found Osborne Training a great place to begin your accounting journey. Offering flexible online and classroom options at accessible prices is exactly what we aim for, so it’s wonderful to know this supported your experience.
We really appreciate you taking the time to share your recommendation, and we wish you every success as you continue progressing in your accounting career.
Nice and helpful
Sohail was very prompt and helpful whilst registering. Nice man. The process itself was also very straight forward, quick and easy
27 August 2025
Unprompted review
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