I'm so happy that I chose Mcarthur Morgan to do my level 2 AAT. I've done my first exam at their centre today and the whole process was smooth and stress free. Huge thanks to Siobhan and Dave for bein... See more
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McArthur Morgan has helped me as an On Demand student for both level 3 & 4 AAT. The videos are detailed while going through the content & provide tips & tricks on what is likely to come up & how to ap... See more
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Sitting exams invigilated by Siobhan and Dave is highly recommended! They are so professional whilst also being approachable, friendly and helpful. They run everything so smoothly, which helps you to... See more
Company replied
I am very pleased I chose MacArthur Morgan for the course material. I have just completed AAT accounting level 2 with on demand. The videos were very well structured and easy to learn from, nothing th... See more
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Company details
Information provided by various external sources
If you are passionate about Accountancy we want to be the ones who help you get started into developing a new exciting career. Whether you are looking for a career change or you currently work in accounts, we can help you achieve your goals.
Contact info
The University of Law, 2 Bunhill Row, EC1Y 8HQ, London, United Kingdom
- 07961 015929
- enquiries@mcarthurmorgan.com
- mcarthurmorgan.com
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Friendly, professional and efficient for AAT study and exams
I'm so happy that I chose Mcarthur Morgan to do my level 2 AAT. I've done my first exam at their centre today and the whole process was smooth and stress free. Huge thanks to Siobhan and Dave for being so professional but also welcoming and friendly and putting me at ease. Overall I'm really enjoying my studying with Mcarthur Morgan. Thanks again.
Great place to sit your exams.
Sitting exams invigilated by Siobhan and Dave is highly recommended! They are so professional whilst also being approachable, friendly and helpful. They run everything so smoothly, which helps you to relax in the exam environment. Siobhan was also really helpful over the phone beforehand with a booking admin issue I had, and I was really happy with the resolution. I travel to this venue instead of using closer facilities because they run it so well here.

Reply from McArthur Morgan
Couldn't recommend enough
I tried two other online accounting courses before starting my studies at McArthur Morgan and they don't hold a candle to the service provided. Tom was incredibly informative during my L2 AAT studies and helped make the process fun and educational; Alan has really broken down the L3 AAT content to make it as digestible as possible and has explained things in a way which has really benefitted me in my new role at an accountancy firm.

Reply from McArthur Morgan
I used McArthur Morgan and genuinely…
I used McArthur Morgan and genuinely regret choosing them. Based on my experience, I would strongly advise others to avoid this provider.
The video lessons were unnecessarily long, yet still rushed through important topics. Key concepts were not explained clearly or broken down in a way that supports proper understanding. Instead of structured teaching, it often felt like I was expected to piece everything together myself.
The PDF workbooks were just as disappointing. They were difficult to follow, poorly structured, and did not properly support the video content. Rather than making things clearer, they added to the confusion.
There was also a lack of clear communication when they switched to a new website. This change was not properly clarified to me, and it took a long time for them to provide my login details. This caused unnecessary delays and disrupted my studies, which is unacceptable when you have paid for a course.
Another major frustration was that the exam paper included in the hard copy materials was not provided as a PDF. In today’s digital learning environment, not including a downloadable version makes no sense. It limits flexibility and makes revision more inconvenient than it needs to be.
When I reached out for tutor support, I experienced slow responses and had to chase for replies. As someone balancing other commitments, I do not have time to repeatedly follow up. Advertising support from 8am to 10pm is meaningless if students are left waiting and forced to pursue responses themselves.
Overall, the experience felt disorganised, poorly communicated, and lacking in proper academic support. I did not receive the level of service I expected for the money paid, and I would strongly encourage others to carefully consider alternative providers before enrolling.

Reply from McArthur Morgan
I am very pleased I chose MacArthur…
I am very pleased I chose MacArthur Morgan for the course material. I have just completed AAT accounting level 2 with on demand. The videos were very well structured and easy to learn from, nothing that came up in the exams wasn’t already covered in the course. I liked that you can watch the videos as much as you want until you understand each section! Looking forward to starting level 3!

Reply from McArthur Morgan
Super helpful and patient team, 5 stars especially for Zain
I've just enrolled on the AAT Level 2 and 3 combined Accounting course with McArthur Morgan, and spoke to the course advisor, Zain to get me set up. Zain was so helpful and patient with me, answering all my questions in detail using methods that accommodate how I communicate best, and ensuring flexibility and sensitivity to my personal circumstances. Thank you so much Zain! I'm very excited to get started :)

Reply from McArthur Morgan
Excellent training provider
Excellent training provider, very thorough and concise course. Remi has been very helpful in assisting me with AAT registrations and exam booking advice.
A Great Help For AAT
McArthur Morgan has helped me as an On Demand student for both level 3 & 4 AAT. The videos are detailed while going through the content & provide tips & tricks on what is likely to come up & how to approach different exam questions. They also provide exam-style questions & mock exams. Remi, the course manager, is really helpful and answers any queries promptly. The tutors, Alan, Vanessa & Tom are insightful & fun, making it easy to follow & learn what is needed for each exam. Couldn't recommend them enough!

Reply from McArthur Morgan
Really great customer service
Really great customer service for onboarding - Daniel has been so helpful in explaining the process of signing up, what courses include etc. He has made the process really easy and straightforward! Thank you !

Reply from McArthur Morgan
Alan Morgan at McArthurMorgan made my…
Alan Morgan at McArthurMorgan made my experience of on-demand courses great. I am returning to studies after bringing up my children so felt a bit apprehensive but Alan really put me at ease with his thorough and clear teaching of the syllabus as well as excellent tips for the exam. Highly recommend McArthurMorgan.

Reply from McArthur Morgan
Locked out of my portal
Locked out of my portal as I hadn't received the bills in my email. Paid £150 immediately to bring it up to date. 2 days later I'm still being told the accounts team need to check. Mcarthur Morgan have very much now hindered my education, not enhanced it. Do not recommend.

Reply from McArthur Morgan
Live Online AAT level 2 Cert in Accounting
Signed up for Live Online AAT level 2 certificate in Accounting with McArthur Morgan. Remi was very helpful getting me set up and responded to my queries ensuring I had all the workbooks and practice papers, nothing was too much trouble. Tom our tutor was good and kept the pace of the course in line with completing it within six months.

Reply from McArthur Morgan
Superb AAT training package
After years of procrastination, I finally bit the bullet and signed up for a Live Online AAT course with McArthur Morgan, and am so happy that i did. The tutors, Tom and Vanessa, were instrumental in helping me achieve the L2 & L3 qualifications with well-structured lessons and on demand support. The portal backs up their expertise and provides a brilliant user-friendly study guide with hours of video tutorials and mock exams to prepare you for the real thing. Can’t recommend enough and intend to sign up to L4 with them soon to endorse that further.

Reply from McArthur Morgan
Thank you Vanessa, Alan, Remi, Siobhan and Lisa.
Dear Team,
I hope this review finds you well. I am delighted to share the news that I have successfully passed my AAT Level 3 and 4 qualifications with McArthur Morgan, and I wanted to take a moment to express my heartfelt gratitude to you and your team for your unwavering support throughout this journey.
First and foremost, I would like to extend my sincerest appreciation to both Alan and Remi for your guidance and encouragement. Your efforts have been instrumental in helping me achieve this milestone, and I am truly grateful for your dedication.
Additionally, I must acknowledge the invaluable assistance provided by the exams team, namely Siobhan and Lisa. Their hard work and efficiency have not gone unnoticed, and I am thankful for their role in ensuring a smooth and successful examination process.
Lastly, I would like to pay a special tribute to the late Vanessa, the tutor we have unfortunately lost. Vanessa's support and teaching were an integral part of my success, and I am deeply saddened by their absence. Her contribution, will always be remembered and appreciated.
Thank you once again for everything. I look forward to continuing my professional development.

Reply from McArthur Morgan
AAT On Demand
I was recommended this provider to begin my AAT studies (Level 1 Bookkeeping) and have found the whole process easy to follow from start to finish. As an On Demand user I have had unlimited access to the course videos and support if required. The videos themselves were very clear and easy to follow, especially considering I was learning new information. I liked that the course then followed into a revision phase after completing all the learning, and this gives you plenty of mock exams to try and a walkyhrough of all the answers.
So thank you Alan and the team and I look forward to moving onto Level 2.

Reply from McArthur Morgan
Great experience….will use again!
The course content/resources are very detailed especially when using the On Demand version.
Tom Dimelow is very clear in all the videos, and breaks down the teaching in a way students of varying knowledge can understand.
Siobhan Cook was so helpful with helping navigate the exam process, answering questions or directing things to the AAT. She was also very approachable and supportive when taking exams at the London campus, which did mean a lot for someone taking this type of qualification for the first time.

Reply from McArthur Morgan
Remi & Siobhan are always super…
Remi & Siobhan are always super helpful. In general this is a very professional team who are very supportive and well organised.

Reply from McArthur Morgan
Great customer service and responses
I joined the Bookkeeping Level 1 on-demand course last year. I got going really quickly, the learning materials arrived promptly and the online interface was easy to use. Replies to queries I made to my tutor came back within 24 hours which was great.
I was about 60% through the course when I hit a period where I couldn't study, but knowing it was on-demand I didn't stress about it too much. When I returned to study I found the course had disappeared from my online portal. When I queried, I discovered the course had a time limit of 6 months access, apparently referenced in the T&Cs, but it was mentioned nowhere on the screen when I purchased the course so I hadn't realised. I was pretty upset as I felt this was quite devious to not be up front about such restrictions.
The lady I spoke to on the phone was very understanding of my situation and extended my access to the course for an extra couple of months so that I can go ahead and finish.
I actually had 3 different people reach out to solve my issue within a few hours of me sending an email and leaving a voicemail over the query, so in terms of customer service response it was excellent and I am very grateful for the extension. It is that kind of response that means I am really happy to have chosen McArthur Morgan to study with.

Reply from McArthur Morgan
I had a very positive experience while…
I had a very positive experience while studying with McArthur Morgan. My tutors Tom and Vanessa were very knowledgeable, and it was a pleasure listen to them. I am very grateful especially for having this extra time to complete my course as I work full time, have two kids and generally very busy schedule. Remi, the person who does all admin, was always amazing and going extra mile so I can have everything to help me achieve my goals. Finally the invigilators Ms Siobhan and earlier Remi were always very kind. Once I thought I forgot my glasses and Remi asked me not to worry, go home and come back later. I found them downstairs soon after but I did appreciate that Remi was so kind to me always.

Reply from McArthur Morgan
Great Course
I am doing level 2 accounting and McArthur Morgan are great i started with OnDemand learning and i wasn't getting anywhere fast, the collgue are accommodating and switched me to live online and well.... in 2-1/2 months i have sat and passed 2 exams at 96% and halfway though my last book i joined 14 months ago and haven't had no where near as much motivation as i have in the last 2-1/2 months. The classes are informative and the tutors are through, no question to silly and you cant ask to many times. I would like to shout out Lisa who has been amazing and i am sure i have drove crazy with our regular calls but i couldn't have done it without you.

Reply from McArthur Morgan
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