ORI London Reviews 

2,193
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 701 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the exceptionally high quality of the durable and recycled materials used in crafting these wonderful bags, highlighting the incredible variety of vibrant and beautiful colors available. Shoppers frequently praise the thoughtful design, practical interior compartments, user-friendly website, and exceptionally fast delivery service that makes purchasing completely effortless. However, some people mentioned experiencing frustrating delivery delays or waiting weeks for their in-stock orders to finally ship out. A few consumers also noted occasional issues with sizing discrepancies or exterior side pockets that were too small to properly secure regular water bottles.

What people talk about most

Product

People report high satisfaction with the product, highlighting the durable materials, beautiful colors, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well-made, durable, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that orders arrive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is user-friendly and allows... See more

Order

Clients share satisfaction on order, frequently highlighting that the online ordering process is simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a beautiful and very well made product which was delivered quickly. While on a recent trip I saw a bag another traveler was carrying and asked about it. I really like the fact that the top fol... See more

Rated 5 out of 5 stars

The website is user friendly. It's really helpful to see how big the bags are in reference to my actual size. One thing that could help is a simple comparison between the backpacks. I'm looking for o... See more

Rated 5 out of 5 stars

I purchased the backpack, Love it. Only two places I would like it to be modified: one is adding a button or fasteners to the two handles so they can be stuck each other when on back, secondly I like... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more


Company details

  1. Bags and Luggage Store
  2. also in
  3. Fashion Accessories Store

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,193)

694 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect size bag for traveling. Holds wallet, glasses, passport sunscreen, etc. Fits comfortably inside larger personal item on plane journeys.

16 September 2026
Rated 5 out of 5 stars

Great bag!

the delivery went smoothly. I really love the Finchley backpack. I did exchange it for a different color and I haven't yet received the exchange but it's on its way. The exchange process was super easy which I appreciated. In the future, I likely will buy a larger size for travel. I like the smaller one for everyday use.

16 September 2026
Rated 5 out of 5 stars

Gorgeous high quality products with phenomenal customer service

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly responsive! I have never had an experience like that for an online purchase. Usually,you can’t even contact a human. You’ve got gorgeous, high quality products in so many styles and colors with kick-ass customer service - you can’t go wrong!

16 September 2026
Rated 5 out of 5 stars

Just What I'd Been Looking for.

Quick service. Quality product.

I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' personal item restrictions.

16 September 2026
Rated 4 out of 5 stars

Shipping was fast

Shipping was fast. Love the bag and organization. Just wished I would’ve gotten a medium. Small seem too small. Con, the side pocket can’t fit my Owala water bottle or a regular plastic water bottle. That was the main reason I chosed it. Not functional for that purpose even though it said it fits water bottle. Will still be keeping it. Will just have to store my water bottle inside the main compartment.

14 September 2026
Rated 4 out of 5 stars

I got two sling bags

I got two sling bags. I like the multi-stripe. I’m not crazy about the off white one. It’s a little too yellowish and not as creamy as I’d thought. Otherwise I like the bags.

13 September 2026
Rated 1 out of 5 stars

Order D2C41253

Order D2C41253, Kennington in Cranberry was never delivered. You have not refunded my money either. It was sent back to you. Contact me and we will go over the address once again. I would like the bag.

Mary Lamy 303-589-9576

1 September 2026
ORI London logo

Reply from ORI London

Hello,

We’re very sorry to hear about the issue with your order.

We’ve checked the status of Order D2C41253, and the tracking confirms that the parcel was returned to us due to an issue with the delivery address.

Please email our Customer Service team at hello@orilondon.com with your correct delivery address, and we’ll be happy to assist with resending your order.

We sincerely apologise again for the inconvenience and hope we can get your Kennington in Cranberry to you soon.

Best,
ORI CS Team

Rated 5 out of 5 stars

ORI London never disappoints

ORI London never disappoints! ORI bags and backpacks are well-designed, lightweight, but extremely sturdy and easy to carry. They come in a wonderful selection of colors and styles, and ORI ships very quickly. I’ve purchased a variety of ORI products—my latest puchase is an XL Willesden Sling Bag in Avocado—and I’m delighted with how much it holds and how easy it is to carry.

10 September 2026
Rated 5 out of 5 stars

Great bag

Great bag, small but perfectly fits my laptop! Also got a fantastic deal during the sale. High quality and they use recycled materials. I highly recommend.

6 September 2026
Rated 5 out of 5 stars

Perfect bag

Perfect bag! The size, color and multiple pockets with zippers makes this the perfect bag for everyday use.
I have several types and sizes of ORI bags too. Slightly larger bag is good for travel and keeping everything organized and at easy reach.
My favorite bags and brand

10 September 2026

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