This is a beautiful and very well made product which was delivered quickly. While on a recent trip I saw a bag another traveler was carrying and asked about it. I really like the fact that the top fol... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is user friendly. It's really helpful to see how big the bags are in reference to my actual size. One thing that could help is a simple comparison between the backpacks. I'm looking for o... See more
I purchased the backpack, Love it. Only two places I would like it to be modified: one is adding a button or fasteners to the two handles so they can be stuck each other when on back, secondly I like... See more
I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more
Company details
Written by the company
ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.
Contact info
Fifth Floor, 99 Hudson Street, 10013, New York, United States
- 1(888) 509-1934
- hello@orilondon.com
- orilondon.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was very easy
Ordering was very easy, and I love the two crossbody bags I ordered!
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My first order from ORI London
My first order from ORI London. I ordered Sept 5th. No updates on tracking for two weeks. When I inquired, one person responded that order is en route, but delayed by wildfires in my province- there are not any! Another person responded that my order was cancelled ! ( by whom?) very confusing and disappointed since this was a Bday gift for my daughter. I still have no answer and will never again order from this company
9 September 2026
Reply from ORI London
Hello,
We’re very sorry for the confusion and frustration caused by the conflicting information you received. We completely understand how disappointing this must have been.
To clarify, the order was never cancelled. We’ve checked the latest tracking information, which confirms that the order has now been delivered.
If you have any further concerns about your order, please email our Customer Service team at hello@orilondon.com, and we’ll be happy to assist you.
Best,
ORI CS Team
Love my new backpack
Love my new backpack. Extremely functional and love the color. 💕
2 September 2026
ORI Canfield Rolltop and Lunch Bag!
I first saw the ORI Canfield Roll Top Backpack in a shop window in Manhattan and liked the look of it. I was under time constraints when I saw the item and didn't have time to go in to see it up close and personal. When I got home I came to the ORILondon website and found the pack in a small size which is just perfect for me. So...here I am the proud owner of the small backpack and I also found a cute lunch bag and guess what? They were both on sale. Big win for me. Love them both.
7 September 2026
Love your products
Love your products, well made, lots of styles and colors to choose from. Thank you Ori London. I will buy again when the need arises.
7 September 2026
I just love this handbag!
6 September 2026
Great customer service
Great customer service. Fabulous products. Unbelievable prices.
5 September 2026
Love the bag but . . .
Love the bag, but it came badly creased which is hard to fix. This mared the look of the bag.
4 September 2026
Great small bag
Online ordering process was very simple and the package arrived when promised. I ordered the small Bond Cross Body Bag in Flax. The color and size are perfect for what I needed. It fits my wallet and eye glass case and few small items. The material seems to be sturdy and durable. I would order again.
4 September 2026
Beautiful product arrived quickly
Beautiful product arrived quickly. Excellent quality!
26 August 2026
Love my new backpack
Love my new backpack! Enough room for all I need for a day away, or a quick trip out of town.
1 September 2026
Love the colors of the bags
Love the colors of the bags. Got three different sizes in three different colors. Great construction and flexibility. Quick delivery.
25 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.