ORI London Reviews 

2,190
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality, vibrant colors, lightweight design, and durable recycled materials of these highly versatile and practical bags. Shoppers consistently find the online ordering process very simple and appreciate the remarkably fast delivery times for their daily travel purchases. Some reviewers were not happy with occasional delivery delays and unexpected communication issues while trying to receive their online orders. A few people also mentioned that shipments took much longer than expected to arrive, leaving them waiting for weeks without proper tracking updates or responses.

What people talk about most

Quality

Consumers find quality to be exceptional, frequently highlighting that the products are well-made, durable,... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive promptly and smoothly... See more

User experience

Customers had positive experiences with user experience, reporting that shopping online was easy and searches... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that online purchasing processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product is inexpensive but of really good quality. You never know what you’re going to get when you order online. This computer bag is made of good quality, recycled materials that are durable and... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more

Rated 5 out of 5 stars

Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more

Rated 5 out of 5 stars

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more


Company details

  1. Bags and Luggage Store
  2. also in
  3. Fashion Accessories Store

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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4.7

All reviews

(2,190)

691 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Product and Experience

This was my second ORI London purchase, and I couldn't be happier with both the product I received and the purchase experience. My Bantry backpack arrived in a timely manner and as pictured and described. These bags are so vibrant and fun, and the quality is outstanding.

13 September 2026
Rated 5 out of 5 stars

This is my fourth ORI backpack

This is my fourth ORI backpack! Durable, well made but comfortable and light weight. Highly recommend for daily use. Shipping was quick and customer service always spot on!

12 September 2026
Rated 5 out of 5 stars

Not my first purchase love them all

First this is not my first purchase, I have many. Love the weight of the bags, variety of colors, all the compartments. They clean up easily. They are comfortable to carry and the backpacks can carry an amazing amount of stuff. Love them all.
Easy to order and get to me quickly

19 September 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect size bag for traveling. Holds wallet, glasses, passport sunscreen, etc. Fits comfortably inside larger personal item on plane journeys.

16 September 2026
Rated 5 out of 5 stars

Great bag!

the delivery went smoothly. I really love the Finchley backpack. I did exchange it for a different color and I haven't yet received the exchange but it's on its way. The exchange process was super easy which I appreciated. In the future, I likely will buy a larger size for travel. I like the smaller one for everyday use.

16 September 2026
Rated 5 out of 5 stars

Gorgeous high quality products with phenomenal customer service

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly responsive! I have never had an experience like that for an online purchase. Usually,you can’t even contact a human. You’ve got gorgeous, high quality products in so many styles and colors with kick-ass customer service - you can’t go wrong!

16 September 2026
Rated 5 out of 5 stars

Just What I'd Been Looking for.

Quick service. Quality product.

I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' personal item restrictions.

16 September 2026

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