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See what reviewers are saying

Rated 5 out of 5 stars

I was so pleased with our experience with RoomBox! The ordering process was easy with lots of choices. The order was delivered on time right before my arrival at the hotel. They texted me to alert... See more

Company replied

Rated 4 out of 5 stars

There were 2 challenges; one was editing the shopping list. Each time I made a change, I had to re-enter all personal info, which was frustrating. The second was that the food arrived a little late (a... See more

Rated 4 out of 5 stars

Incredible service, and so useful for an Airbnb bachelorette weekend. I ordered the night before, and my food was waiting for me + nicely displayed in my Airbnb upon arrival. I wish the website were m... See more

Company replied

Rated 5 out of 5 stars

This was my first time using RoomBox and I must say that just the selection and convenience of it was amazing! I was glad that though I didn’t arrive at my intended time just knowing I had ordered a f... See more

Company replied

Company details

  1. Delivery Service
  2. Grocery Delivery Service

Written by the company

At RoomBox, we believe guests should shop less and enjoy more! Skip the grocery run and get straight to the fun. RoomBox is the world's first concierge shopping and delivery service designed specifically for hospitality businesses and their guests. By providing a personalized experience to cater to the needs of travelers, we enable guests to conveniently pre-stock their hotel room or home rental with groceries, alcohol, snacks, and other essential items desired for an upcoming trip. Our service is designed to offer guests an ultra-convenient experience with an easy-to-use platform and seamless delivery fulfillment.


Contact info

4.2

Great

TrustScore 4 out of 5

65 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Innovative way to get treats

Easy platform to use.
Delivered what I ordered when I needed it, well packaged. Couldn’t ask for more

5 May 2023
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Reply from RoomBox

It means a lot to us that you enjoyed your experience with RoomBox. Thank you for your review!

Rated 5 out of 5 stars

Everything worked perfectly

Everything worked perfectly, we got what we had ordered, everything fresh. Also the timing of the delivery was just perfect for us. Thank you!

11 March 2023
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Reply from RoomBox

Thank you for the high praise, Sirpa! We appreciate your 5-star review and are so glad we could make your trip smoother.

Rated 5 out of 5 stars

Would Do AgIn!

Super easy and convenient for having groceries ready on arrival for vacation - will def do again!!!

19 April 2023
RoomBox logo

Reply from RoomBox

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our services.

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