I was so pleased with our experience with RoomBox! The ordering process was easy with lots of choices. The order was delivered on time right before my arrival at the hotel. They texted me to alert... See more
Company replied
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See what reviewers are saying
There were 2 challenges; one was editing the shopping list. Each time I made a change, I had to re-enter all personal info, which was frustrating. The second was that the food arrived a little late (a... See more
Incredible service, and so useful for an Airbnb bachelorette weekend. I ordered the night before, and my food was waiting for me + nicely displayed in my Airbnb upon arrival. I wish the website were m... See more
Company replied
This was my first time using RoomBox and I must say that just the selection and convenience of it was amazing! I was glad that though I didn’t arrive at my intended time just knowing I had ordered a f... See more
Company replied
Company details
Written by the company
At RoomBox, we believe guests should shop less and enjoy more! Skip the grocery run and get straight to the fun. RoomBox is the world's first concierge shopping and delivery service designed specifically for hospitality businesses and their guests. By providing a personalized experience to cater to the needs of travelers, we enable guests to conveniently pre-stock their hotel room or home rental with groceries, alcohol, snacks, and other essential items desired for an upcoming trip. Our service is designed to offer guests an ultra-convenient experience with an easy-to-use platform and seamless delivery fulfillment.
Contact info
United States
- orderroombox.com
4.2
Great
65 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cart state not saved
Cart state not saved, lost $400 plus cart
Ask me how you build a cart delivery startup and not preserve the state in the browser prior to checkout. I was building up a huge order for a group trip, $400+ in groceries, taking everyone's individual orders into account. I closed my laptop and came back to it after traveling: entire cart gone. Disgustingly bad experience. Literally the only feature a shopping app needs.
3 March 2024
Unprompted review
Reply from RoomBox
Hi there, We're very sorry to hear you experienced an issue with a lost cart on the website and fully understand how frustrating that is! Thank you for your feedback here, it helps us to constantly monitor ways we can improve upon the buying experience. We're very glad to see that you were able to refill your cart and place an order with us! Best Regards
Everything was delivered as ordered on…
Everything was delivered as ordered on time.
Prices are expensive though.
9 February 2024
Miami order
Our order was correct and ready for us in the refrigerator and pantry when we got to our air bnb
16 February 2024
Super fast and friendly.
5 January 2024
Impressive.
Smooth delivery and accurate representation of the products ordered. Will definitely use again.
3 January 2024
Great idea! I really Love it
Easy to use, the quality of the food and the delivery, right on time.
24 December 2023
Reply from RoomBox
Thank you so much, Luana! Grateful to have you as a customer! Thank you for your glowing review.
Efficient and smooth process.
20 October 2023
delivered as expected!
The company delivered the items I requested on time and correctly.
31 August 2023
Reply from RoomBox
Thank you for the 5 stars! Your support is essential in our journey to serve you better.
We arrived at the AirBnb and the fridge…
We arrived at the AirBnb and the fridge was fully stocked, BEAUTIFULLY. This was truly a life saver I can’t say enough good things.
11 August 2023
Reply from RoomBox
Thank you for your glowing review! We're delighted you had a positive experience.
All of my items were delivered
All of my items were delivered as requested. They were also nicely delivered to my room. Would definitely use again!
27 July 2023
Reply from RoomBox
We're honored by your review. Our team strives to exceed expectations. Looking forward to serving you again!
Reply from RoomBox
Thank you for your kind words. We hope you shop with us again!
Great Service
Incredible service, and so useful for an Airbnb bachelorette weekend. I ordered the night before, and my food was waiting for me + nicely displayed in my Airbnb upon arrival. I wish the website were more user friendly - hopefully this continues to develop to be on par with the service and great idea.
2 June 2023
Reply from RoomBox
Your feedback is truly appreciated! We're committed to delivering excellence to all our customers and look forward to continuously upgrading our platform.
The roses were beautiful and authentic.
10 June 2023
Reply from RoomBox
Delighted to hear your positive experience. Your satisfaction drives us forward. Thank you for choosing us!
Reply from RoomBox
Thank you for your review! We're thrilled our service met your expectations.
First time using RoomBox
This was my first time using RoomBox and I must say that just the selection and convenience of it was amazing! I was glad that though I didn’t arrive at my intended time just knowing I had ordered a few items was a life saver. Definitely would do it again.
16 May 2023
Reply from RoomBox
Your review made our day! We're dedicated to ensuring the widest selection possible & best customer satisfaction - glad we helped make your trip a little easier.
Great Service...Everything we ordered was there they…
Everything we ordered was there they had arranged the fruit in a bowl they had the beer in the fridge it was great...
29 March 2023
Reply from RoomBox
It's great to hear that you had a positive experience with RoomBox service. Thank you for your feedback, and we hope to 'see' you again soon!
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