ORCA Plumbing and Heating Reviews 

427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently emphasize the exceptionally friendly, knowledgeable staff who always provide prompt and efficient plumbing and heating solutions. People deeply appreciate the clear communication regarding upfront costs and the helpful appointment updates sent prior to arrival. Reviewers consistently state that engineers complete repairs cleanly and leave residential properties spotless after successfully finishing their work. However, some people mentioned occasional minor issues requiring a quick follow-up visit or brief communication regarding schedule punctuality. Consumers remain thoroughly satisfied overall, noting that the responsive team reliably resolves any unexpected concerns with great professionalism.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the prompt arrival and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful from start to finish.... See more

Price

Reviewers highlight positive aspects of price, noting that overall costs are fair, competitive, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to an operation could not get upstairs easily. Downstairs toilet broken. Called ORCA plumbing, very helpful on phone from start to finish. Called back the same day having reviewed photos I sent, e... See more

Rated 5 out of 5 stars

I’ve known and used Orca for a while and wouldn’t hesitate in recommending them. They are prompt, knowledgeable and pleasant. Most recently they dealt with a boiler in my son’s home, it was making uns... See more

Rated 5 out of 5 stars

Orca are just the best! The service from Tony and the team is first class, nothing is ever too much, they appreciate they are coming into your home, often to do a messy job, but they ensure everythin... See more

Rated 5 out of 5 stars

Excellent service from Orca Plumbing and Heating once again. I have been a customer for many years and value the customer service, advice provided. On this occasion a toilet issue !! Nothing worse... See more


Company details

  1. Heating Contractor

Information provided by various external sources

ORCA was established in 2012. We supply services for all your plumbing and heating needs both domestic and commercial. We pride ourselves on offering an excellent service from start to finish. ​ Being a Gas Safe registered company we feel it is important to deliver in a professional and safe manner, with our customers feeling reassured in what we do. We design and install all aspects of plumbing and heating. ​ Our engineers are experienced, motivated and highly qualified to ensure that we are the right company for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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4.9

All reviews

(427)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Orca provided an outstanding service!03

Orca provided an outstanding service! They completed the work, under time pressure, to my amazement! From start to finish, Orca's service was second to none. They couldn't have been more helpful and such great communication! Personal service at it's best. Tony & Louise were great throughout, always called me back quickly and the engineers gave really good arrival warnings by phone & message! Tony even rang me after the work was completed just to check that everything was done and working well! I would HIGHLY recommend Orca and have done so to various friends! Thank you Orca

3 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

What a lovely review, Robin. Thank you very much to take the time to write that.

the whole of the ORCA team are happy that we could've made your experience with us as positive as possible.

Rated 5 out of 5 stars

I definitely recommend Orca

I definitely recommend Orca. They were professional, polite, punctual and efficient. Really lovely team who sorted out an urgent problem for me really well.

30 April 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Your recommendation means the world to us, at Orca.

Thank you for choosing us.

Rated 5 out of 5 stars

Radiator moved wall…

We had a radiator removed from one wall and a new one installed under the window. From quote to job done was easy and straight forward. The guys were happy cheerful and helpful throughout. I would definitely recommend them.

2 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Hi Tim, thank you for the review.

we're pleased to have completed that job for you. We're here whenever you need us next.

Rated 5 out of 5 stars

We needed a large radiator fitted

We needed a large radiator to be re-attached to the wall. The guys from ORCA told us when they were due by text message. They arrived on time. Applied appropriate carpet protection. Started on the repair immediately and were finished within a couple of hours having tested their work. Great job and would recommend them.

23 April 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your review, keeping you in the loop is as important to us and is to you.

We're here when you need us next.

Rated 5 out of 5 stars

Faultless Service

Used ORCA Plumbing and Heating for the first time today & it definitely won't be the last time, Excellent service from James & Callum, Also thank you to Louise & Tony.

Highly Recommended Company!!

24 April 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

What a lovely review, thank you Andy.

We look forward to working with you in the future!

Rated 5 out of 5 stars

Excellent communications

Excellent communications, plumber arrived on time and was professional and polite throughout. Did the job exactly as required and tidied up afterwards.

No hesitation recommending Orca.

11 April 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Your review means so much to us, thank you.

We're here whenever you need us next!

Rated 5 out of 5 stars

Really friendly professional guys have…

Really friendly professional guys have use ORCA many times, highly recommend

27 March 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for taking the time to post a review Lisa.

We're here for when you next need us.

Rated 5 out of 5 stars

Great service

Great service, arrived on time. Gavin was amazing.

21 March 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

We're glad to have been able to help you. Thanks!

Rated 5 out of 5 stars

Highly recommend Orca Plumbing and Heating

I have no hesitation in recommending Orca Plumbing and Heating. Easy to book the service you need, great communication and the Engineer was on time and very helpful. We have used Orca a number of times now and are really happy with the service they have provided on each occasion.

6 March 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your continuous custom, Helen. We hope to serve you evermore.

Rated 5 out of 5 stars

I highly recommend Orca Plumbing And…

I highly recommend Orca Plumbing And Heating. They are a very reliable and efficient. Could not be happier with the work they have carried out. They always go above and beyond. Great company!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Really nice company

Orca have been really good, got the plumber out quickly, Gavin was on time, very friendly and did the job really well! Orca have always been friendly and polite to speak to and I would 100% recommend!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Professional, Courteous and Efficient

We needed some taps replacing and a new external vent for our new dryer putting in. The guys were professional, courteous and efficient, even adding in some extra stop cocks to make changing
washers easier. Great job and we'll be using them again.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company. Very professional and helped out in a crisis. Lovely staff and cared about their work. Highly recommend and will definitely use again.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Competent and reliable.

Orca carried out my boiler service in the usual polite, confident and conscientious way they always have. I would highly recommend them.

6 February 2024
Unprompted review

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