The Home Building & Surveying Company Reviews 372

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their extensive knowledge and friendly demeanor. The service provided is frequently described as excellent, with many appreciating the clear explanations, honest advice, and the overall high standard of work. People also found the pricing to be fair and transparent. However, some customers were dissatisfied with communication issues, noting instances where messages were not passed on or appointments were delayed without explanation. A few reviewers also mentioned concerns regarding the quality of some installations, particularly aesthetic finishes, and felt that promises made by surveyors were not always met by the installation teams.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the high standard of workmanship,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers found the staff to be helpful,... See more

Price

Clients share positive opinions on price, noting that quotes are fair, detailed, and easy to understand, with... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service from the start, from booking Daniel the surveyor lovely friendly and explained all damp problems., the builders who fixed the problem, Elliott amd James. Once again explaained the... See more

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Rated 5 out of 5 stars

The surveyor (free of any cost or commitment) measured damp levels around the property. We were confident that the measured data were honest. We were given three priced options, with no pressure to... See more

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Rated 5 out of 5 stars

We had damp work done and were very happy with the service. Mason was excellent — professional, thorough, and clearly someone who really cares about doing a good job. An electrician (not from this c... See more

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Rated 5 out of 5 stars

Very professional mould survey. Richard arrived on time and clearly knew his stuff, explained everything thoroughly, and didn’t try to sell us anything that wasn’t necessary. He simply gave honest adv... See more

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Rated 1 out of 5 stars

Just had these people phone me after I made an online enquiry about a small damp patch in corner of room of house I have just moved in to. I’ve dealt with damp before in previous house and I have nev... See more

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Rated 1 out of 5 stars

The company advertise free survey for damp, but when I spoke to them I was advised that there was a fee, for properties owned by landlords. Advised them 'no thank you' and went to next company on... See more

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Rated 5 out of 5 stars

Very happy with the damp proofing carried out by two competent and diligent professionals. Right from the survey by Justin, we knew we dealing with a professional business. The products used are... See more

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Rated 5 out of 5 stars

The HB&SC team were very good with communications. Their surveyor was very knowledgeable and experienced. Gave us an immediate solution to our problem. The team that came to the house to install the v... See more

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Rated 5 out of 5 stars

Everything was outstanding. We were quite daunted by the extent of work needed but felt we were in excellent hands from beginning to end. Sam and Bob are highly skilled professionals, polite and consi... See more

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Rated 5 out of 5 stars

Daniel came out to see us for a condensation issue we were having. We weren’t sure if it was something a bit more serious but Daniel assured us it was condensation. Whilst we did not need any work don... See more

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Rated 5 out of 5 stars

The work was successfully completed within the estimated time scale. Elliott Williams was the contractor who carried out the work and he was brilliant. Very cheerful and helpful and determined to do... See more

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Rated 5 out of 5 stars

Ritchard Tysoe visited and gave an honest and frank assessment of the situation. Could quite easily have sold us something we didn`t need, but gave us his opinion and suggested ways to counteract the... See more

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Rated 5 out of 5 stars

We had a very positive experience with Ritchard Tysoe who came to look at our damp issues. He had a thorough look at everything and identified where the issues were coming from. He gave very honest an... See more

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Rated 5 out of 5 stars

From the first conversation of booking a damp survey to be done, to the work being done, everyone has been really helpful, informative & easy to talk to. Emails are replied to promptly with any qu... See more

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Rated 5 out of 5 stars

Really pleased with the work undertaken. We had a damp proof course installed and the affected (damp) plaster removed and replaced. The two lads that did the work were friendly, efficient and let us... See more

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Rated 4 out of 5 stars

Didn't wait long for a survey & on accepting it i got a start within 4 weeks. Quality of work was good & rendering finish excellent. Issues They underestimated time required to do the job & instea... See more

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Rated 5 out of 5 stars

Jack and Harvey were fantastic. From start to finish they were extremely professional and went over and above to give great service with a smile. They kept me informed throughout the job and did s... See more

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Rated 5 out of 5 stars

Had a suryey done by Peter. He was very thorough and answered all questions I had. I decided to go ahead with the damp proofing. Dan and Tyrie came to do the work. Both lovely friendly lads. I co... See more

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Rated 5 out of 5 stars

The job was handled very professionally from start to finish. Customer care were very polite and accommodating in giving us good advice and assistance whenever we called on them. Our compliments to... See more

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Rated 5 out of 5 stars

Absolutely incredible experience. Luke was on top of communication and kept us really well updated throughout the process. Bad weather delayed work outside, but they kept in touch and updated us s... See more

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Rated 1 out of 5 stars

This is the most inefficient company I have encountered in over 50 years. From the surveyor who arrived without batteries for his moisture meter (that should have been a red light for me... See more

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Rated 3 out of 5 stars

The survey was arranged very quickly and the report supplied with a couple of hours of the survey. I had plenty of contact whilst deciding on the work. I agreed, paid deposit and was advised on the te... See more

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Rated 4 out of 5 stars

Did what it said on the tin. Installed new damp proof course with minimum fuss. Flexible and understanding worker. All as you’d hope.

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Rated 4 out of 5 stars

The technicians (Jack and Harvey) were very helpful, flexible and respectful. They were always willing to accommodate for any difficulties and performed the work in a brisk, no nonsense manner. We are... See more

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Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID An absolute bunch of clueless amateurs. The team were supposed to drill holes around the outside perimeter of my property to inject secomur. On day one they drilled... See more

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Rated 2 out of 5 stars

Good survey, the person was very professional and convincing. Not so good in the installation service as the company kept on delay the date of the installation without explaination

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Rated 2 out of 5 stars

We found, bought and moved into a 1.5 bedroom ground floor, terraced apartment (the 2nd room is really small) and immediately noticed a mould problem. We sought various quotes online... See more

Rated 5 out of 5 stars

We had some major damp issues in our garage and from the onsite survey to the finish the team were impeccable. Richard was very informative and knowledgeable regarding the issues we had and what the b... See more

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Rated 5 out of 5 stars

I had my house all outside/inside damp proof and the odd bricks taking out re-pointing and then I had the whole house painted. They came and explained everything that you could understand and the two... See more

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Rated 5 out of 5 stars

Dawn - East London I don’t normally leave Reviews, but I have to say how impressed I am with Home Building. From the initial enquiry, the survey by Jake, who spent a long time assessing the possib... See more

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Rated 5 out of 5 stars

Hassle free experience ... Workman (Elliott) worked very fast and efficiently cleaning as he went and got the job done to a great standard. He was happy to help with any questions I had about aftercar... See more

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Rated 5 out of 5 stars

The whole process from the original survey on the rising damp, the report setting out the work required to the actual work having been carried out was extremely professional. Each member of the team... See more

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Rated 1 out of 5 stars

I contacted this company because I had two small patches of damp. A salesman came round to give me a quote. He insisted on testing the entire ground floor, and used a cheap pinless moisture detect... See more

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Rated 5 out of 5 stars

Stuart the surveyor arrived promptly. He was very efficient and explained things thoroughly. He gave an honest assessment, and fortunately found no current problem with damp, only an issue from a prev... See more

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Rated 5 out of 5 stars

The job was tackled with focus and attention to detail and was a very skilled application at every point. The young man was friendly and very helpful at all times. A great job was achieved. It was fa... See more

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Rated 1 out of 5 stars

we used this company due to the story they tell on the phone that’s were the good ends they sent out somebody who claimed to be a surveyor but no proof of this was offered he duly walked around the bu... See more

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Rated 5 out of 5 stars

Surveyor came quickly. Richard Tysoe gave as excellent advice on the likely problem and the next steps we should take. Will go to them for the solution once further investigations are carried out.

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Rated 5 out of 5 stars

Absolutely excellent service from start to finish. The surveyor was super informative and put us at ease with how the job would be tackled. The installation team lived up to expectation, were tidy and... See more

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Rated 5 out of 5 stars

The chaps were pleasant, arrived on time, did what they said they would, worked quietly and left everything clean and tidy. Great ambassadors for their company. The surveyor and back office staff po... See more

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Rated 5 out of 5 stars

We had problems with damp in our household.We chose this company to do the job and they were excellent with their professionalism. We only waited a few days to get a surveyor's appointment. Mark (... See more

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Rated 5 out of 5 stars

Home Building and Surveying company were polite, punctual and maintained excelled communication right through from Luke the Surveyor to the company admin staff. I was really impressed with the buildin... See more

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Rated 5 out of 5 stars

The surveyor was excellent, very knowledgeable of what he does. He took time to explain every condition and every stage. A very thorough person. And he pays attention to detail. He gives his client r... See more

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Rated 5 out of 5 stars

Alfie and Mason did a fantastic job for us and we’re very thorough in the work. Answered all of our questions and tidied up everything before finishing to the point you wouldn’t know they’d even been.... See more

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Rated 5 out of 5 stars

The Professionalism from the Whole team was brilliant. From first contacting them on behalf of my elderly mum. They we very concerned that it would be ideal if I was there as well to understand the... See more

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Rated 5 out of 5 stars

Very pleased, office staff and surveyor very experienced and helpful and the builders/ engineers were top class, friendly, helpful and very knowledgeable. We had a full damp proof and external render... See more

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Rated 5 out of 5 stars

Professional, helpful and easy to talk to provided plenty of information and advice and they offered lots of reassurance about the work and process. Both Elliot and Jj were hardworking and efficient a... See more

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Rated 5 out of 5 stars

From the surveyor right through to the finished installation, all aspects of the job was completed to a high standards. They also employ a good team of people, who where very considerate during the p... See more

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Rated 4 out of 5 stars

The agent pinpointed the reasons.The damp and also explained what would Have to be done in order to rectify or solve the problem

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Rated 5 out of 5 stars

Ritchard organised a next day appointment to visit our property. Friendly, efficient and knowledgable - his experience and insight saved us a LOT of time and hassle. He recommended options to solve ou... See more

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Rated 1 out of 5 stars

I rang to enquire about getting a Damp survey just now. I am the homeowner and gave full information on property and myself. But was then asked for personal details about my relationship to other... See more

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Rated 5 out of 5 stars

Very professional throughout the entire process. Extremely quick and clear with all communication. On the day, the workmen were very polite, efficient and tidy. No issues at all. Very happy with the s... See more

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Rated 1 out of 5 stars

There are many issues I had with the installation done as set out below. I paid in full but probably should have argued for a discount as I do not feel the service provided was up to scratch. 1... See more

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Rated 5 out of 5 stars

Fully appreciate the guys who completed the secoflex job this week . Kept me informed on how job was going and excellent attention to detail. Pleased with end result and would recommend

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Rated 5 out of 5 stars

All round quality service Everyone that we met or interacted with at the company represented themselves extremely well. From the initial surveyor all the way down the line. The start date was pushed... See more

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Rated 5 out of 5 stars

A very comprehensive survey and clear outline of the work to be done. The team that actually did the damp proofing work were efficient and courteous and finished in good time with no mess. Good commun... See more

Company replied


Company details

  1. Property Maintenance

Written by the company

With extensive expertise, Home Building & Surveying are industry leaders in damp proofing, mould remediation, wall treatments, and woodworm solutions. Our distinctive approach, tailored to each property’s unique needs, sets us apart. Whether safeguarding your property, enhancing aesthetics, or providing effective woodworm solutions, our team consistently exceeds expectations. Choose us for a dedicated partner committed to excellence and personalised service. We understand and address the distinct characteristics of your property with precision and care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Following phone call as requested this…

Following phone call as requested this is written conformation of me cancelling the work scheduled.

Please confirm receiving this message.

2 April 2026
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Reply from The Home Building & Surveying Company

Thanks David. As discussed, the scheduled work has now been cancelled. We wish you all the best, and if you decide to go ahead in future, please feel free to get back in touch when you are ready.

Rated 5 out of 5 stars

Really pleased with the work…

Really pleased with the work undertaken. We had a damp proof course installed and the affected (damp) plaster removed and replaced. The two lads that did the work were friendly, efficient and let us know what was going on each day.

23 March 2026
Unprompted review
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Reply from The Home Building & Surveying Company

Thanks for the review. We are pleased you are happy with the work. Keeping customers informed, working efficiently and delivering a high standard of work is what we expect from our teams, so it is good to hear that reflected in your experience. We appreciate your feedback.

Rated 4 out of 5 stars

Did what it said on the tin

Did what it said on the tin. Installed new damp proof course with minimum fuss. Flexible and understanding worker. All as you’d hope.

9 February 2026
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Reply from The Home Building & Surveying Company

Thanks for taking the time to leave us a review.

Really pleased to hear the job was carried out with minimum fuss and that everything went as you’d hoped. It is also great to hear the team were flexible and easy to deal with throughout.

We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service from the start

Excellent service from the start, from booking Daniel the surveyor lovely friendly and explained all damp problems., the builders who fixed the problem, Elliott amd James. Once again explaained the job, got on with their work and left.every where clean once the work was completed. Kate in the office fast efficient and friendly. Highly recommended and competitively priced.

30 March 2026
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Reply from The Home Building & Surveying Company

It’s great to hear the team explained everything properly, carried out the work well and left everything clean and tidy afterwards. Thanks again for the recommendation. We’ll pass your comments on to Daniel, Elliott, James and Kate. They’ll all really appreciate it.

Rated 5 out of 5 stars

Ritchard: professional, efficient, experienced.

Ritchard organised a next day appointment to visit our property. Friendly, efficient and knowledgable - his experience and insight saved us a LOT of time and hassle. He recommended options to solve our problem that fitted our budget and he explained the process and his rationale. 100% recommend and will work with him again if ever needed.

1 April 2026
Unprompted review
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Reply from The Home Building & Surveying Company

Thanks for taking the time to leave this review. Really glad Ritchard could get out to you so quickly and help make sense of it all.

It’s great to hear he was able to talk you through the options properly and help you find a solution that worked for your budget. We really appreciate the recommendation, and we’re here if you ever need us again.

Rated 5 out of 5 stars

Very happy experience

Very happy experience - extremely friendly on the telephone, helped sort out a number of unexpected contingencies, the team were excellent

24 March 2026
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Reply from The Home Building & Surveying Company

Thanks for leaving us a review. Really glad to hear the team helped sort the unexpected issues and looked after you so well.

Rated 5 out of 5 stars

Definitely recommend

Very helpful and knowledgeable survey
Excellent job on the day by Tyrie

19 March 2026
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Reply from The Home Building & Surveying Company

Thanks for the review, we really appreciate it. Great to hear you found the survey helpful and knowledgeable, and that you were pleased with how the job went on the day.

Rated 5 out of 5 stars

Star work

Star work
Customer satisfaction i👍

18 March 2026
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Reply from The Home Building & Surveying Company

Thanks for the great review. We are really pleased you were happy with the work and service.

Rated 5 out of 5 stars

Professional and honest at every step

Rapid and consistent communication.
Clear pricing and no hidden additions following completion.
Professional approach from email exchanges, home visits and to the work itself.

4 March 2026
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Reply from The Home Building & Surveying Company

Thanks for the great review, we really appreciate it. We pride ourselves on keeping communication clear and being upfront with our pricing, so it is great to hear that came across. Delighted you were happy with the whole process from the emails and home visit right through to the work itself.

Rated 5 out of 5 stars

Professional and efficient service

Arrived when they said, were very polite and helpful and left my house very clean and tidy

2 March 2026
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Reply from The Home Building & Surveying Company

Thanks for the review Chris, really appreciate you taking the time to leave it. Glad the team arrived when they said they would and that you found them polite and helpful. We always try to leave everything clean and tidy before we head off. Thanks again Chris, much appreciated.

Rated 5 out of 5 stars

Adam Curtain was the face of the…

Adam Curtain was the face of the company who came across in a really professional way

19 February 2026
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Reply from The Home Building & Surveying Company

Thanks John, really appreciate you taking the time to leave a review. I’ll make sure Adam sees your kind words, he’ll be really pleased. We’re glad you had a good experience with us and it was a pleasure helping you.

Rated 5 out of 5 stars

Helpful and good advice very friendly

Helpful and good advice very friendly

2 March 2026
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Reply from The Home Building & Surveying Company

Thanks Derek, really appreciate you taking the time to leave a review. Glad you found the advice helpful and it was a pleasure meeting you. If you ever need anything in the future just let us know.

Rated 5 out of 5 stars

Top marks!

Absolutely excellent service from start to finish. The surveyor was super informative and put us at ease with how the job would be tackled. The installation team lived up to expectation, were tidy and effiecient. Thank you!

20 February 2026
Unprompted review
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Reply from The Home Building & Surveying Company

Glad everything went smoothly and that you felt comfortable with how it was all handled. Great to hear the team did a tidy job too.

Thanks again for having us.

Rated 1 out of 5 stars

corrupt firm

we used this company due to the story they tell on the phone that’s were the good ends they sent out somebody who claimed to be a surveyor but no proof of this was offered he duly walked around the bungalow ,and came back in to tell us he had bad news the black mold we had on one bedroom wall was caused by the slate damp course failing that’s when i smelt a lie forming our property was built in mid to late 70’s and slate was not widely used after 1920’s rang twice to find out why i had been lied to but nobody decided to respond both saying they need to speak surveyor if you use this firm be very careful before you part with your money this matter is being reported to trading standards

20 February 2026
Unprompted review
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Reply from The Home Building & Surveying Company

We’re sorry you feel dissatisfied with your experience but feel your review needs further explanation. The suggestion that our company is “corrupt” or that we deliberately misled you is a serious and unfounded allegation.

During our free visit, our surveyor made an initial verbal reference to a slate damp course, which upon review was acknowledged as incorrect. This was a genuine mistake and we contacted you to clarify and correct the point. We have never denied this and do not shy away from admitting when something is wrong.

No work was carried out, no money was taken, and the visit was provided free of charge. We also made it clear that you were under no obligation to proceed with our quotation or take our advice up.

However, following this free quote visit, our office received several aggressive and abusive phone calls. While we fully accept criticism and complaints, we cannot accept abusive behaviour towards our staff. The wellbeing of our team is extremely important to us, and one member of staff had to go home early because you made them so upset, going around in circles shouting regarding this small verbal mistake that has been admitted and corrected, you even called them a liar for asking you to put a complaint in writing as per our complaints procedure. Very unnecessary.

We will gladly have communications with Trading Standards, if needs be, and still wish you all the best in resolving the issues at your property, but please refrain from any further contact with us.

Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with Ritchard Tysoe who came to look at our damp issues. He had a thorough look at everything and identified where the issues were coming from. He gave very honest and sound advice and there was no pressure or hard sell. Thank you Ritchard!

20 February 2026
Unprompted review
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Reply from The Home Building & Surveying Company

Thanks so much for your lovely review, Lauren. We really appreciate you taking the time to share your experience.

We’re pleased Ritchard was able to get to the bottom of the damp issues and explain everything clearly. Giving honest advice without any pressure is exactly how we believe it should be done.

If you need anything else at all, just let us know. We are always happy to help.

Rated 5 out of 5 stars

Great service and expertise can't fault.

Great service and expertise can't fault.

17 February 2026
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Reply from The Home Building & Surveying Company

Thank you, we really appreciate you taking the time to leave this. It means a lot to know you were happy with the service and the advice. If you ever need us again, we’re only a phone call away.

Rated 5 out of 5 stars

Very knowledgeable guys

Very knowledgeable guys.
I fair price

17 February 2026
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Reply from The Home Building & Surveying Company

Thanks for taking the time to leave a review, it’s much appreciated.

We’re pleased you were happy with everything and glad we could help.

Rated 5 out of 5 stars

Quote and work booked

We had a quote done at the end of January. We felt at ease and all our questions were answered. Very knowledgeable and professional, showed use all we needed to see and talked us through the process well. We have now booked in with them to get the work done

28 January 2026
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Reply from The Home Building & Surveying Company

Thanks so much for your review, we really appreciate it.

We’re pleased to hear you felt at ease and that everything was explained clearly. Damp issues can be stressful, so we always aim to keep things straightforward and make sure you fully understand what’s involved before moving ahead.

Thanks again for booking in with us. We look forward to carrying out the work and getting the problem properly dealt with for you.

Rated 5 out of 5 stars

Absolutely incredible experience

Absolutely incredible experience. Luke was on top of communication and kept us really well updated throughout the process.
Bad weather delayed work outside, but they kept in touch and updated us so we knew when the team were expected back. Once Frankie and Tim arrived to do the external works they were absolutely incredible. So kind, polite and friendly. They worked tidily and efficiently, even taking the time to show me exactly what they were doing. They went over and above, even fixing a seperate piece of wall that wasn't anything to do with them! So fantastic.
John, who did the internal works, was also a total star. He worked quietly and efficiently, tidying up immaculately after himself. All the waste was bagged up and collected in good time.
I genuinely would not hesitate to recommend this company, the team we had were completely amazing. Thank you!

10 February 2026
Unprompted review
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Reply from The Home Building & Surveying Company

Hi Victoria,

Thank you so much for such a lovely review. It honestly means a lot.

We know the weather hasn’t made things easy lately, so we really appreciate your patience while the outside work was delayed. Luke always tries to keep everyone in the loop, so he’ll be really pleased to hear that the updates made a difference.

Frankie and Tim will love reading this. They’re a great pair and they genuinely care about doing a tidy job and treating people’s homes with respect. Fixing that extra bit of wall without being asked is just them being them.

And John will be smiling too. He’s one of those people who just quietly gets on with it and leaves everything spotless behind him.

Thanks again for trusting us and for recommending us. It really does mean a lot to the whole team. If you ever need us again, just give us a shout.

Rated 5 out of 5 stars

Great work and very professional

We had damp work done and were very happy with the service. Mason was excellent — professional, thorough, and clearly someone who really cares about doing a good job. An electrician (not from this company) had previously done a poor job, but Mason made sure everything was sorted and working properly, cleaned up afterwards, and clearly explained what we need to do next.

The office support team are also very fast and responsive, and even paying the bill was quick and easy with a simple click. Very impressed and would recommend.

13 February 2026
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Reply from The Home Building & Surveying Company

Thanks so much for taking the time to leave this, we really appreciate it.

We’re really glad you were happy with the work. Mason will be pleased to hear this. He takes a lot of pride in what he does, so it’s great to know he was able to put things right, explain everything clearly and leave the place clean and tidy afterwards.

Good to hear the office team made everything straightforward as well and that the payment process was nice and simple.

Thanks again for the recommendation, it genuinely means a lot to us.

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